Strategy and Operations Leader – Digital COE

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

Carrier is in the midst of a massive Digital Transformation, which involves strategic, operational, business, and technical alignment. The Strategy and Operations Leader is a senior resource sitting within Carrier’s Digital Center of Excellence and will support the full end-to-end Digital strategic planning cycle, from long-term visioning and operational alignment to goals cascade and metrics tracking for the Digital COE. This role will also lead DevOps, test automation and communications within the Digital Center of Excellence. This position will report into Senior Director, Digital COE.

Key Responsibilities: 

• Partner with stakeholders to cultivate team and department strategic goals that align with broader Carrier strategy.
• Translate strategic goals into operational priorities with tactical metrics and milestones to benchmark progress.
• Monitor KPIs and milestones against strategic goals to provide actionable insights, opportunities for improvement, and best practice sharing.
• Build, maintain, and optimize user-friendly dashboarding tools to provide transparency into performance against goals.
• Manage measurement and reporting out of tactical and strategic KPIs related to delivery, platform adoption and business value to Digital leadership team.
• Create high-touch Digital programming and presentations for Digital and Executive Leadership Team based on key strategic priorities and investments. 
• Perform qualitative and quantitative research and data analysis to inform strategic development.
• Monitor and manage project budgets across various programs. Support management of overall department budget and lead ad-hoc financial analyses. 
• Establish strategic and operational practices, templates, and tools to drive operational excellence
• Develop a pipeline of internal and external communications, identify channels for communication and communication strategies, measure effectiveness and feedback from key stakeholders
• Lead DevOps taskforce for COE, identify release management strategies, develop a roadmap including technology simplification and improve quality and frequency of releases
• People Management including building and hiring large teams 

Required Qualifications:

• Bachelor’s degree
• 10+ years of professional work experience in management consulting, tech, or large global organizations
• 10+ years of Agile program management, DevOps experience and/or hands-on experience with program management tools like JIRA, Asana, Microsoft Project etc.

Preferred Qualifications:

• Excellent communication and presentation skills, including ability to engage with team members at all levels of the organization 
• Exceptional project management skills on complex and evolving work, experience leading large programs end-end
• Ability to develop and translate strategic goals into actionable programs that balance the evolving priorities of the organization  
• People Management experience including building and hiring large teams, experience with virtual teams
• Detail-oriented with an ability to think big picture
• Outcome-driven with focus on partnership and execution
• Strong strategic and creative problem-solving skills 
• Team player with a positive, collaborative work ethic 
• Digitally savvy with interest in cutting-edge digital trends 
• Ability to bridge business needs and technical capabilities  
• Strong financial management and budget experience

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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