Business Banker - Small Business Banking (Mackay)

As a Business Banker at CommBank in Mackay, you'll focus on facilitating deep customer conversations, understanding their business needs, and offering tailored financial solutions like commercial lending and asset finance. You'll play a crucial role in business development, maintaining strong client relationships, and delivering premium service to ensure customer satisfaction.

To be considered for the Business Banker role at CommBank in Mackay, you'll need experience in commercial lending or B2B sales, sound financial analysis skills, and excellent interpersonal abilities. Additionally, having a Credit Approval Authority Level 2 (or a willingness to obtain it), along with a Tier 2 Accreditation, is vital for this position.

Key skills for a successful Business Banker at CommBank include strong customer engagement, effective stakeholder management, and the ability to facilitate meaningful conversations with clients. Experience in the small business sector and a passion for helping customers navigate their financial goals will set you apart in this role.

CommBank is committed to the professional development of its employees, offering training and resources to enhance skills, foster collaboration, and promote internal progression. As a Business Banker, you'll have access to programs that support your growth and help you take the next step in your career.

The work culture for a Business Banker at CommBank is centered around diversity, inclusivity, and teamwork. The bank values its people and actively supports them through development opportunities, collaboration, and a commitment to improving the financial wellbeing of customers and communities.

When answering this question, focus on your specific experiences with commercial lending, including examples of how you've successfully helped clients secure loans. Talk about your approach to understanding customer needs and how you've facilitated the loan process from start to finish.

To effectively answer this question, discuss your strategies for engaging with clients, such as regular check-ins, understanding their business needs, and providing relevant financial services. Highlight any previous successes in nurturing client relationships as a Business Banker.

In your response, mention specific financial solutions such as commercial loans, asset finance, and everyday banking facilities. Explain how these solutions can help small businesses grow and achieve their goals, showcasing your knowledge as a Business Banker.

Explain your time management techniques, such as using digital tools to track customer interactions or setting reminders for follow-ups. Share how prioritizing client outreach and fulfilling requests leads to high-quality service and satisfaction.

Discuss potential strategies such as hosting educational events, participating in community initiatives, and actively networking with local business associations. Emphasize your commitment to becoming an ambassador for the CommBank brand.

Illustrate your approach to resolving complaints by emphasizing your commitment to customer service. Provide an example of a time you turned a negative experience into a positive outcome, demonstrating your problem-solving skills.

Make sure to convey your understanding of the various home lending options available to small business owners, discussing how these solutions can support both personal and business aspirations.

Share a specific story that details how you set targets, the actions you took to achieve them, and the results you obtained. Show your ability as a Business Banker to contribute effectively to the bank’s sales goals.

Your answer should highlight your interest in helping small businesses succeed, your attraction to CommBank's values and culture, and how you see yourself contributing to the team's goals.

Talk about various banking software and CRM systems you’ve used in the past, and how technology enhances your ability to service clients effectively. Mention your willingness to learn new systems that CommBank may utilize.