Customer Care Representative

Description

Who We Are:

Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York.  We have conducted business across the United States and expanded our services to much more than portable toilets to include portable:  bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators. 

Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience.   As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture.  

We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more. 

Job Overview:

The Customer Care Representative (CCR) is an essential partner in the Rentals To Go (RTG) in-bound sales process and inbound and outbound service support providing front-line support through multiple channels (phone or email) to RTG Customers. The CCR is responsible for providing exceptional customer experience while discovering and resolving customer concerns in a professional, and timely manner. This role should have a clear understanding of RTG’s sales process, service model, and methodology as well as system and product knowledge.

We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

Responsibilities

• Demonstrate strong safety awareness and leadership
• Hold professionally engaging verbal (phone) and written (e-mail) conversations
• Professionally answer a high volume of inbound calls
• Professionally answer all e-mail contacts
• Uncover opportunities to offer additional products to all customers that meet their business needs
• Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
• Develop new and maintain existing partnerships with RTG customers
• Maintain a comprehensive knowledge of all RTG products and services: act as the subject matter expert
• Clearly communicate and coordinate with management to ensure customer requests are handled appropriately and in a timely fashion            
• Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
• Produce quotes and work orders through company systems
• Accept feedback positively
• Demonstrate desire to succeed and win as well as grow career opportunities
• Demonstrate Polite and Positive Professionalism in all work-related activities
• Perform other duties as required by management

Requirements

Qualifications:

• High School Diploma, GED or equivalent combination of education and experience
• 1-2 years of related customer care experience preferred

Skills:

• Strong PC proficiency (Microsoft Office, Microsoft Excel, etc.)
• Time Management, Organization, and Excellent follow up skills
• Strong written and verbal communications
• Decision Making and Problem Solving
• Ability to navigate company systems and tools efficiently
• Teamwork with all sales channels and operations
• Quality listening and communication
• Time Management
• Organization
• Excellent follow-through and follow up skills

Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance options.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Opportunities for professional development and advancement within the company.
• A positive work environment with a supportive team culture.

Job Type: Full-Time

Salary Range: $18.00/hr – $23.00/hr

Work Location: This position will be based at our headquarters in Bartow, FL and is not a remote position.

    We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business need.