Job details

Patient Engagement Coordinator (Temporary-to-Permanent)

Get a free resume review

Character Biosciences is a precision medicine company pioneering targeted therapies for polygenic diseases, with an initial focus on ophthalmology. At the core of Character Bio’s approach is a set of company-sponsored observational studies that integrate patients’ genetics with their longitudinal clinical and imaging data. Character’s interdisciplinary team, spanning clinical science, data science, statistical genetics, machine learning and drug discovery, leverages the company’s platform to uncover genetic drivers of disease progression, advance novel therapeutics, and define patient stratification strategies to enhance clinical success. The company is currently advancing two programs into the clinic for Dry Age-related Macular Degeneration (AMD), with additional programs in earlier stages of discovery research.

Character Biosciences is seeking a dedicated Patient Engagement Coordinator (PEC) to join our team and help shape the future of patient-centered research. In this role, you will be on the front lines of our clinical studies, connecting directly with patients and guiding them through their research journey. This is a temporary role, expected to last approximately six (6) months, with the potential for conversion to a permanent position based on individual performance and project needs. This role will report to the Sr. Clinical Research Manager and collaborate closely with a supportive clinical team including the Sr. Clinical Research Coordinator and Clinical Research Associate. This role will focus on making a meaningful difference in patients’ lives through empathy and engagement by speaking directly with patients to inform them about our clinical research study opportunities and managing the patient-informed consent process.

Key Responsibilities:

Serve as the initial point of contact for patients in our research programs, ensuring a high-quality patient experience from the first interaction.
Conduct scheduled patient calls to review study materials, obtain informed consent, and answer questions, providing exceptional follow-through on all patient communications.
Schedule and coordinate initial patient enrollment calls when needed.
Maintain detailed, accurate, and thorough documentation of patient interactions, ensuring compliance with research protocols and internal processes.
Engage with patients to understand their motivations and address any concerns or reservations about participating in research.
Utilize and demonstrate familiarity with imaging machines, particularly OCT machines, as well as electronic medical record (EMR) systems.
Demonstrate strong technical skills and a fast learning ability to quickly adapt to new systems and tools.

Key Attributes:

Strong verbal and written communication skills, with the ability to explain complex information in a patient-friendly manner.
Polished communication and presentation skills.
Patience and empathy, especially when working with elderly populations and individuals from diverse backgrounds.
Attention to detail, ensuring accuracy in all documentation.
Strong organizational and multitasking abilities, capable of managing multiple calls and tasks simultaneously.
You stay organized and focused, ensuring all assigned tasks are completed accurately and on schedule.
Tech-savvy with a demonstrated ability to quickly learn new tools and systems.

Qualifications:

A college degree is preferred, with experience in clinical research or healthcare.
Experience working with elderly and ethnically diverse populations is highly desirable.
Prior experience as an ophthalmology technician, including the use of OCT machines and EMR systems, is preferred but not required.
Proficiency with Microsoft Office Suite, Google Drive, Adobe, and experience working with a Mac laptop.
Strong interpersonal skills, with the ability to communicate thoughtfully and effectively with patients.
Experience adhering to GCP guidelines to conduct clinical studies and following HIPAA regulations to protect PHI.

You will thrive in this role if:

You are dedicated to providing a positive and supportive patient experience in every interaction.
You are passionate about improving patient health and contributing to innovative research.
You stay organized and focused, ensuring all assigned tasks are completed accurately and on schedule.
You are a quick learner, adaptable, and able to work with evolving technologies and systems.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Engagement Coordinator (Temporary-to-Permanent), Character Bio

Character Biosciences is excited to offer an incredible opportunity for a Patient Engagement Coordinator (Temporary-to-Permanent) based in Jersey City! In this role, you will play a crucial part in the revolutionary field of precision medicine, working directly with patients involved in our cutting-edge clinical studies. As a Patient Engagement Coordinator, you will be the first point of contact for patients, ensuring a seamless and supportive experience as they navigate their research journeys. You will conduct patient calls to provide details about study protocols, obtain informed consent, and address any patient inquiries with warmth and clarity. This position is all about making a meaningful impact on patients’ lives through empathy and active engagement. You’ll collaborate with a talented team, including the Sr. Clinical Research Manager and Clinical Research Associates, as you document patient interactions meticulously and maintain compliance with established protocols. We understand that a successful role requires strong communication skills and the ability to adapt quickly to new technologies and systems. If you have a college degree, experience in healthcare, and a passion for improving patient health through clinical research, we want to hear from you! At Character Biosciences, we’re dedicated to driving innovation in the field of ophthalmology, making this an excellent chance to contribute to meaningful advancements while nurturing your career in a supportive environment.

Frequently Asked Questions (FAQs) for Patient Engagement Coordinator (Temporary-to-Permanent) Role at Character Bio

What responsibilities does the Patient Engagement Coordinator at Character Biosciences have?

The Patient Engagement Coordinator at Character Biosciences is responsible for serving as the initial point of contact for patients in clinical research programs, conducting scheduled calls to review study materials, obtaining informed consent, and managing patient communications to ensure a high-quality experience throughout. They also maintain detailed documentation of patient interactions and engage directly with patients to address their motivations and concerns about participation in research.