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Application Support Specialist - job 2 of 4

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Job Description

Hours: Full Time- 35 Hours
Work Location: 30-30 Thomson Avenue, LIC, NY 11101

The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support Specialist to report to the Executive Director of Service Delivery. The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help end users efficiently and effectively fulfill business objectives. Responsibilities include- Technical writing skills, troubleshooting applications and software issues for all internal business units and external partners; act as a liaison between end user and project management teams to facilitate resolution of issues; perform business analysis for Technology & Innovation tasks, as needed, to help develop new applications and maintain existing; provide end-user training, documentation, and video creation for current applications, as well the testing of new or modified applications.

Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application.

All applicants, including City Employees:
Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly.

IT PROJECT SPECIALIST - 95710

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)

min

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$60000K

$80000K

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What You Should Know About Application Support Specialist, City of New York

The NYC Department of Design and Construction is excited to announce a fantastic opportunity for an Application Support Specialist based in vibrant New York City, NY. In this full-time role, you will play a crucial part by reporting directly to the Executive Director of Service Delivery. As an Application Support Specialist, you'll be the go-to expert, providing vital guidance and support for various applications while conducting end-user training on both custom-built software and off-the-shelf solutions. Your primary objective will be to empower end users, ensuring they can effectively achieve their business goals. You'll immerse yourself in responsibilities such as troubleshooting software issues across different business units and serving as a liaison between end users and project management teams for swift problem resolution. Additionally, your role will include performing business analysis for technology tasks, developing new applications, maintaining existing ones, and creating comprehensive documentation and training videos that will enhance the experience of users. To apply, you'll need to meet certain qualifications, including a relevant degree in fields such as computer science or interactive media, along with a few years of hands-on experience. If you're someone who thrives in dynamic environments and enjoys collaborating across teams to enhance application usage, we would love to hear from you!

Frequently Asked Questions (FAQs) for Application Support Specialist Role at City of New York

What are the key responsibilities of an Application Support Specialist at NYC Department of Design and Construction?

As an Application Support Specialist at the NYC Department of Design and Construction, your key responsibilities will include providing support and guidance for various applications, conducting end-user training, troubleshooting application issues, acting as a liaison between users and management, and performing business analysis on technology-related tasks. You'll also help develop new applications and maintain existing ones, ensuring that users have the tools necessary to meet their business objectives.