Sr. Technical Support Engineer - job 2 of 2

As a Sr. Technical Support Engineer at the New York City Department of Correction, you will be responsible for supporting and maintaining critical IT environments including Microsoft Active Directory, Systems Security, Mobile Device Management systems, and VMware. This involves ensuring 24/7 operational support for around-the-clock access to network resources and applications enablement for DOC employees, making your role vital in keeping the organization functioning smoothly.

To be eligible for the Sr. Technical Support Engineer position at the New York City Department of Correction, you should have a baccalaureate degree in computer science, engineering, or a related field alongside four years of relevant full-time experience in datacenter and cloud engineering. Alternatively, a degree and eight years of related experience will also qualify you. Practical and demonstrable experience is equally valued.

In the Sr. Technical Support Engineer role at the New York City Department of Correction, technical skills in Microsoft Windows Servers, Active Directory, DNS, DHCP, and VMware are crucial. Familiarity with cloud-hosted infrastructure, while not required, is highly coveted, as it bolsters the DOC's IT capabilities in providing secure and efficient service to its employees and the community.

While experience with maintaining and supporting cloud environments is a plus for the Sr. Technical Support Engineer position at the New York City Department of Correction, it is not strictly required. The role primarily values strong foundational skills in traditional IT environments and demonstrated IT acumen along with reliability as integral qualities.

The work environment for a Sr. Technical Support Engineer at the New York City Department of Correction is dynamic and team-oriented, surrounded by professionals dedicated to public service. You'll enjoy the benefits of a diverse workforce in an inclusive setting where collaboration and problem-solving take the forefront, allowing for both personal and career growth.

When discussing your experience with Microsoft Active Directory, be sure to highlight specific tasks you’ve completed, such as user account management, group policy implementations, and troubleshooting access issues. Mention any particular challenges you faced and how you resolved them, showcasing your problem-solving skills.

Handling high-pressure situations requires a balanced approach; start by discussing your methods for prioritizing tasks and maintaining clear communication with your team. Share a specific example from your past where you effectively managed a service disruption and how you maintained operational integrity.

Emphasize your commitment to continuous learning. This can include participating in training sessions, earning certifications, engaging in online courses, or attending industry conferences. Mention any recent advancements in technology that you've explored to highlight your proactive attitude toward professional development.

For this question, narrate a specific instance where you identified a performance issue and the steps you took to address it. Detail the tools you used, the solution you implemented, and the positive impact on overall system efficiency demonstrating your analytical skills.

Highlight your familiarity with VMware by discussing specific projects where you deployed or managed virtual machines. Elaborate on your use of features like snapshotting, cloning, or managing migrations, showcasing your practical knowledge and problem-solving capabilities in virtualized environments.

Explain your structured troubleshooting process, including isolating the problem, gathering logs, and using diagnostic tools. Provide a concrete example of a connectivity issue you resolved, detailing the steps you took to identify and fix the problem effectively.

Documentation is essential in IT support roles; emphasize how you utilize documentation to track changes, guide others, and ensure consistency across processes. Provide an example of how your thorough documentation benefited your team or resolved an issue.

Discuss your knowledge of security protocols and standards, emphasizing how you apply them in daily practices. Share specific measures you've implemented in previous roles to enhance security, such as updates, access controls, or educating team members.

Outline the significance of Mobile Device Management in maintaining organizational security and compliance. Discuss your experience in implementing MDM solutions and share how it improved device oversight and data security across the workforce.

Discuss your familiarity with cloud technologies, including any specific experience you have with migrations or management. Highlight the challenges you faced during a migration project and how you overcame them, showcasing your strategic planning and execution skills.