TECHNICAL TRAINER

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Systems (ITS)/Division of Training and Staff Development is recruiting for a Computer Specialist (Software) I, to function as a Technical Trainer, who will:

- Provide instructor-led classroom training to the HRA/DSS/DHS community as well as provide
onsite assistance to ITS Systems Development staff in various levels of Microsoft Office, Cloud,
database applications and other office related systems by demonstrating, issuing informational
materials, and providing examples of proper work methods in order to keep agency staff informed
and to increase employee’s areas of competence.

- Create instructional and graphical training manuals, training simulation videos, class exercises,
brochures, curriculums, training related databases, and provide one-on-one special project
assistance to various HRA/DSS/DHS programs/projects such as NYC WAY, STARS, ALERT,
MAPPER, POS, AIRS, used in areas such as Medicaid, Food Stamps, Home Care, AIDS
Services, Domestic Violence, Eligibility Verification Review and a host of other systems
used to process clients.

- Assist in the maintenance of E-Learning program and the maintenance and development of the
Training Website and Video Portal on the HRA Intranet using HTML/XHTML, CSS3 and Adobe
Photoshop.

- Provide assistance to user areas by responding to user questions/inquiries concerning computer
applications, in order to assist in meeting management goals through computer automation.
Conduct one-on-one training, as needed, for special projects not covered in instructor-led training
classes.

- Maintain and update trainee attendance and instructor evaluation in Absorb using Access and SQL.
Design tables, queries, reports, and forms to produce statistics for upper-level management.

- Create dynamic eLearning videos to educate students in Microsoft applications, office related
software, various programming languages, and new software implementation topics mandated
by the agency to deliver engaging and effective training content.

- Conduct one-on-one training, as needed, for special projects not covered in instructor-led training
classes.

- Assist in the maintenance of the technical training website and training video portal on the HRA Intranet
using HTML/XHTML.

- Assist the Training Coordinator in developing current and future virtual courses and creating course
descriptions and outlines for delivery to DSS programs areas.


Hours/Shift:

Normal Business Hours

COMPUTER SPECIALIST (SOFTWARE) - 13632

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.