About the Role

As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the implementation process for our Customers.

As one of our technical post-sale consultants, you will drive the design, configuration, and delivery of Clutch’s platform.

This role is a good fit for people with strong communication skills and technical backgrounds who enjoy communicating and empathizing with both internal and external stakeholders.

You'll be responsible for:

• Lead and architect technical vision for large enterprise customer’s implementation, testing and reporting, including collaboration with product and engineering for the implementation of beta products with customers

• Work with and directly support our customers to craft the best possible experiences for users in Clutch

• Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments

• Be an expert on Clutch’s platform capabilities and app design patterns

• Work closely with cross-functional teams to improve and evolve products

• Manage the day-to-day operational and tactical aspects of multiple Implementation projects

• Effectively communicate plans, progress, and status to both internal and Customer stakeholders

• Collaborate with Customer Success, Product, and Engineering teams within Clutch to run beta programs for new features, improve the platform, and grow our fintech community

About the Team

Our Professional Services team is a fast-paced team who implements Clutch's platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then set them live so they can realize value. We’re a team with a bias for Customer Success - our top metric isn’t setting customers live; it’s ensuring their success through renewal and expansion.

Our company is rapidly growing, and so is our team. We’re looking for individuals who want to help us evolve as a team as we strive for a world-class delivery motion.

What You’ll Do

Within 3 months, you will:

• Complete onboarding

• Kickoff your first clients

• Applying learnings and working to become independent

Within 6 months, you will:

• Lead your projects with confidence

• Be launching your first clients

• Applying learnings and becoming fully independent

Within 9 months, you will:

• Be fully independent in your role and work on areas to gather deep knowledge to become an SME

• Be well into your second wave of clients - applying learnings from your first wave of projects, so they run even better

What You’ll Bring

• Background in Computer Science or strong technical training

• 2+ years experience integrating with web APIs

• Excellent communication skills, both written and verbal

• Comfortable leading meetings with customers

• Ability to identify and clearly communicate pragmatic solutions to complex integration problems

• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.)

• Self-starter with the ability to assess, troubleshoot, and work autonomously to decompose and solve complex problems.

• Ability to read, write, and understand code in multiple programming languages

• Knowledge of Python, javascript, typescript, json, github and terminal

• Superior time management skills to manage multiple external customers simultaneously

• A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way most people could understand

• Experience with modern web frameworks is a plus (React, Node.js, etc)

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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