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Shift Leader

Brand:

Einstein Bros. Bagels

Breakfast with us, and dinner with your loved ones! At Einstein Bros. Bagels, we believe in the bagel, and we’ve been baking bagels fresh daily since 1995. We believe that our bakeries do more than just make the best breakfast in the neighborhood. We guarantee two things: First, to spread a little more joy and happiness in the world. To laugh, smile, and enjoy each other’s company that much more. And to us, there’s no better way to do that than with the bagel. Second: we are committed to work-life balance for our team. Our stores close at 2pm! You will never miss that dance recital or once in a lifetime concert. Join our team!

We are looking for a Shift Leader!

Our Shift Leaders are like the cream cheese on the bagel. The bagel is delicious on its own, but the cream cheese adds a LOT of flavor and helps hold it all together!
 

What’s a day in the life of a Shift Leader?

Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and tone of the team. They provide feedback and coach team members when needed. Shift Leaders open and close the store with little to no supervision. Our teams take pride in ensuring the quality of the food and beverages we serve; and by keeping a safe and clean store environment. As a Shift Leader, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started as Shift Leaders and Team Members! Why would you want to work anywhere else? If this sounds like a place where you would love coming, making peoples’ mornings, we’d love to hear from you. 
 

What’s in it for you:

  • Flexible schedule
  • Paid time off after 90-days of employment!**
  • You will never have to work past 3PM (Yep, you read that right! NO EVENINGS & NO NIGHTS!)
  • Competitive pay, plus cash and credit card tips*
  • Employee Assistance Program – FREE therapy, financial advising, legal advice, etc.
  • Learn To Live – FREE online life coaching, webinars, to help with stress, anxiety, and more
  • 401K with company match!
     

What we are looking for:

  • High school diploma or equivalent
  • Must be 18 years or older
  • Must be able to work varied hours/days as business dictates including early hours (as early as 3am depending on the restaurant) and weekends
  • Must be able to pass background check as applicable with local, state, and federal law
  • Must be in possession of, or able to acquire, a ServSafe Certification prior to completion of leadership training
  • Possession of a current, valid, state issued driver’s license (always preferred but only required at specific locations) and meet the driving qualifications as required by Company policy

*Tip eligibility subject to state regulations.

**Additional benefits eligibility is subject to position guidelines at time of hire.  

Address: | 1738 W 2700 North , Pleasant View, Utah 84404 |

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.

Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Shift Leader, Coffee and Bagel Brands

At Einstein Bros. Bagels in Pleasant View, UT, we're on the lookout for a lively and dedicated Shift Leader to join our team! As a Shift Leader, you'll be the cream cheese on our delicious bagels – adding flavor and helping to tie everything together. You’ll collaborate closely with the General Manager, motivating our team to ensure every guest has a great experience. Imagine starting your day with laughter and smiles, working in a place that's all about joy and community while also maintaining that all-important work-life balance. Our shifts wrap up by 2 PM, meaning you’ll never miss out on those special moments, whether it’s a dance recital or a family gathering. You'll have the autonomy to open and close the store and mentor your team, ensuring high-quality service and a clean, safe environment. We prioritize your growth too – many of our General Managers began as Shift Leaders! Along the way, you’ll enjoy flexible scheduling, competitive pay, and great benefits like paid time off, a 401K with a company match, and free access to resources like therapy and life coaching. With a high school diploma and a ServSafe certification (or the ability to get one) in your toolkit, plus an adventurous spirit willing to work varied shifts, we can’t wait to have you help us spread the love for bagels and top-notch service. Join us, and let’s make mornings bright together!

Frequently Asked Questions (FAQs) for Shift Leader Role at Coffee and Bagel Brands
What are the primary responsibilities of a Shift Leader at Einstein Bros. Bagels?

As a Shift Leader at Einstein Bros. Bagels, you'll be responsible for motivating the team, ensuring a positive guest experience, opening and closing the store, and maintaining a clean and safe environment. You'll also provide feedback and coaching to team members, collaborating closely with the General Manager to set the morale and tone of the team.

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What qualifications do I need to be a Shift Leader at Einstein Bros. Bagels?

To qualify for the Shift Leader position at Einstein Bros. Bagels, you need to have a high school diploma or equivalent, be at least 18 years old, and be eligible to obtain a ServSafe certification. A valid state-issued driver's license is preferred, alongside some flexibility to work varied shifts.

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What are the benefits of working as a Shift Leader at Einstein Bros. Bagels?

Working as a Shift Leader at Einstein Bros. Bagels offers great benefits including a flexible schedule, paid time off after 90 days, no evening shifts, competitive pay with tips, and access to unique programs such as free therapy and financial advising.

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What opportunities for growth are available as a Shift Leader at Einstein Bros. Bagels?

As a Shift Leader at Einstein Bros. Bagels, you will have opportunities for career advancement, with many current General Managers having started in roles just like this. You'll gain leadership skills and experience that help prepare you for further responsibilities within the company.

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What is the work-life balance like for a Shift Leader at Einstein Bros. Bagels?

Einstein Bros. Bagels is committed to providing a strong work-life balance for their Shift Leaders. With shifts that typically end by 2 PM, you'll have ample time to enjoy evenings and weekends with family or pursue personal interests.

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Common Interview Questions for Shift Leader
How would you handle a dissatisfied customer as a Shift Leader?

Handling a dissatisfied customer requires empathy and active listening. Start by acknowledging their concerns, then ask questions to understand the situation better. Offer a solution or an opportunity to make it right, emphasizing your commitment to guest satisfaction.

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Can you describe your leadership style as a Shift Leader?

My leadership style is collaborative and supportive. I believe in motivating my team through encouragement and constructive feedback while fostering an environment where everyone feels included in the decision-making process.

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What strategies would you use to motivate your team during busy shifts?

To motivate my team during busy shifts, I would employ positive reinforcement, encourage teamwork, and maintain high energy levels. Celebrating small successes and ensuring everyone understands their role will help keep morale high.

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How do you prioritize tasks when managing a busy shift?

I prioritize tasks by assessing immediate customer needs and addressing them while keeping an eye on long-term goals. Delegation is crucial, ensuring team members are focused on their strengths while maintaining an efficient workflow.

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What do you think is the key to great customer service?

The key to great customer service lies in being genuine and attentive. This means engaging with customers, anticipating their needs, and providing solutions tailored to their preferences while ensuring a warm and welcoming atmosphere.

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How would you train new team members as a Shift Leader?

I would use a combination of hands-on training and observation, ensuring they understand the core values of Einstein Bros. Bagels. I would also provide ongoing feedback and mentorship, so they feel supported as they learn their roles.

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What would you do if a team member wasn't meeting performance expectations?

If a team member wasn't meeting expectations, I would first have a one-on-one conversation to understand any challenges they may be facing. Then, I would provide constructive feedback and create a development plan with specific goals and timelines.

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Can you share an example of how you resolved a conflict in the workplace?

When resolving conflict, I approach the situation with neutrality. I listen to both parties, seek common ground, and facilitate a discussion to develop a constructive resolution. This preserves the relationship and enhances teamwork.

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Describe a time when you went above and beyond for a customer?

In a previous role, I noticed a regular customer looking for a particular product that was out of stock. I took the initiative to contact my supplier and secured the item for them, ensuring the customer left happy and appreciated.

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Why do you want to work as a Shift Leader at Einstein Bros. Bagels?

I'm excited about the opportunity to work at Einstein Bros. Bagels because of the positive atmosphere and commitment to quality service. Being part of a team that values joy and satisfaction aligns with my passion for excellent customer experiences.

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FUNDING
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
April 21, 2025

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