Project Manager - US

As a Project Manager at Cognigy, your primary responsibilities will include overseeing the full project lifecycle, which encompasses planning, execution, and closure of client-facing projects. You will develop detailed project plans in line with the Statement of Work, manage multiple concurrent projects, track action items, ensure stakeholder alignment, and communicate regularly with both internal and external parties. Your role will also involve risk identification and mitigation, as well as leading post-project evaluations to capture lessons learned.

To excel as a Project Manager at Cognigy, you should have at least 5 years of experience managing enterprise-level projects, preferably in the Contact Center or Conversational AI sectors. A strong understanding of Agile and Waterfall project management methodologies along with proficiency in project management tools such as Jira or MS Project is essential. Additionally, excellent interpersonal skills to build relationships across teams and clients, along with being highly organized, will help you thrive in this role.

At Cognigy, we are deeply committed to the professional growth of all team members, including Project Managers. We offer access to ongoing training and development opportunities, involvement in high-impact projects, and the chance to showcase your unique skills. Our culture encourages individuals to pursue their passions and develop their career paths, making it a fulfilling place for professional advancement.

The work culture at Cognigy is vibrant, inclusive, and collaborative. As a Project Manager, you will be part of a diverse and passionate team where mutual respect and trust are foundational values. Our #CognigyCrew believes in challenging each other to succeed and supporting one another in achieving the best results. We encourage open communication and a culture that values transparency and teamwork, making it an empowering environment for both personal and professional growth.

Cognigy offers a comprehensive benefits package to its Project Managers that includes a performance-oriented salary, medical, dental, vision, life, and disability insurance, as well as a 401(k) plan. Additional benefits comprise unlimited leave, flexible working options, recognition and celebration events, and valuable resources like a subscription to the Calm app for mental wellness. We also offer a unique opportunity for you to give back to the community through a paid volunteer day each year.

When answering this question, highlight your relevant experience, specifying the types of projects you've managed and your methods for ensuring alignment with scope and timeline. Discuss any specific challenges you've faced and how you overcame them, reflecting on how these experiences have prepared you to contribute to the innovative projects at Cognigy.

Demonstrate your organizational skills by addressing how you assess project priorities based on factors such as deadlines, project impact, and team capacity. Discuss your approach to task delegation and maintaining clear lines of communication with stakeholders to ensure all projects progress smoothly.

You should emphasize your familiarity with Agile and Waterfall methodologies, citing examples of how you have implemented these frameworks in previous projects. Explain how adapting your approach based on the project needs has been effective in leading successful outcomes.

Share a specific example illustrating your risk management skills. Describe the risk you identified, the steps you took to mitigate it, and the outcome of those actions. This showcases your proactive approach and problem-solving capabilities.

Discuss your strategies for maintaining open and transparent communication, such as regular project updates, meetings, and using collaborative tools. Emphasizing the importance of fostering a dialogue ensures everyone is aligned and informed.

Choose an example where unforeseen circumstances arose, and focus on demonstrating your adaptability and resilience. Discuss the lessons learned and how you applied them to improve future project management practices.

Address your conflict resolution skills by discussing the importance of listening and understanding different perspectives. Share techniques such as mediation and open dialogue you’ve used to resolve conflicts and maintain a collaborative team environment.

Talk about the project management tools you have used, such as Jira or MS Project, and how these tools help you track progress, manage resources, and communicate effectively with your team and stakeholders.

When addressing this question, outline the key performance indicators (KPIs) you track, such as timeline adherence, budget compliance, and stakeholder satisfaction. Explain how you conduct post-project evaluations to assess outcomes and make recommendations for future improvements.

To answer this effectively, express your enthusiasm for Cognigy's innovative approach to customer service and AI technology. Share how your career goals align with the company’s mission and culture, underscoring your eagerness to contribute to their ambitious projects.