Manager, Client Onboarding
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As the Manager for Institutional Onboarding, you will lead the team responsible for the customer due diligence processes for our Institutional and Corporate client base. With the combination of in-depth AML/KYC expertise, and a strong operational skill set, you will play a major role in crafting our strategy for providing a premier onboarding experience. You will help us effectively hire, manage and develop a high performing team that provides a high touch onboarding experience for our most important institutional customers.
What you’ll be doing (ie. job duties):
- Serve as a proactive thought leader across Institutional Operations, with a bias towards action and the ability to contribute to overall organizational strategy and direction.
- Effectively hire, manage and develop a highly successful team that provides a premier onboarding experience for high value traders, institutions and businesses.
- Influence Product, Sales, Compliance, and Legal teams to continually refine and improve KYC processes, ensuring Coinbase remains compliant with regulatory requirements while driving an optimal client experience.
- Make informed, data driven decisions by using an in-depth understanding of metrics, reporting, market knowledge and operations.
- Embrace efficient execution through the automation and simplification of complex processes using tooling and technology.
- Help create a better client experience by synthesizing and championing client feedback across internal partners.
- Develop a deep understanding of clients’ business models and their needs through relationship building and management.
- Utilize subject matter expertise of KYC/AML processes and requirements for institutional customers to shape operations.
- Foster a highly engaged organization, setting up opportunities for career development and growth.
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and creating a seamless support experience for our global institutional customer base.
- Minimum of 5 years of direct management experience.
- Deep expertise in KYC/AML processes and requirements for institutional customers.
- Experience serving institutional clients in a traditional brokerage, asset management, or trading context; or experience serving crypto-first investors.
- Excellent track record of growing and managing deeply engaged, high performing teams.
- Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
Nice to haves:
- Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
- Subject matter expertise and experience in crypto.
- Proven ability to communicate effectively (verbal and written).
Job #: P69430
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
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Are you ready to take your career to the next level? Join Coinbase as the Manager of Client Onboarding and play a pivotal role in shaping the future of finance. We’re on a mission to increase economic freedom across the globe, and we believe that cryptocurrency and blockchain technology are key to achieving this vision. In this remote position, you’ll lead a dedicated team of professionals responsible for delivering an exceptional onboarding experience for our institutional and corporate clients. You’ll leverage your expertise in KYC and AML processes to ensure compliance while enhancing the client experience. As a proactive thought leader, you'll develop strategies that influence product and operational teams, aiming to simplify complex onboarding processes with the latest technology. Your previous experience will serve you well as you hire, manage, and nurture a high-performing team, fostering an environment where career development and growth are a priority. This role not only requires a strong operational skill set but also a deep understanding of market dynamics and client needs. If you're eager to tackle challenges head-on and drive real impact in a fast-paced organization, Coinbase could be your next big adventure. Get ready to innovate in one of the most exciting fields out there and help our clients navigate the future of finance with confidence.
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Coinbase is an American publicly traded company operating a cryptocurrency exchange platform. They are a distributed company and all employees operate via remote work.
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