Strategic Account Specialist - Retail focus

As a Strategic Account Specialist at RRD, you'll act as the primary liaison between customers, sales teams, and production facilities. Your role includes planning and coordinating the production of client jobs, understanding customer business needs, and monitoring satisfaction levels. You will also partner with sales to develop strategic plans, manage complex accounts across multiple plants, and lead the production process from order to delivery, ensuring quality and efficiency throughout.

To be considered for the Strategic Account Specialist position at RRD, candidates should hold a Bachelor’s degree in a relevant field alongside 5+ years of related experience. Strong organizational skills, the ability to communicate effectively, and a collaborative mindset are essential. Candidates should also demonstrate excellent problem-solving abilities and a customer-centric approach to ensure quality service and satisfaction.

Yes, the Strategic Account Specialist role at RRD can primarily be performed remotely. However, it’s worth noting that there may be a requirement for a hybrid work model in the future. This flexibility allows you to enjoy the benefits of remote work while also engaging with your team and clients as needed.

At RRD, customer satisfaction is a top priority for the Strategic Account Specialist. You will actively communicate with clients, provide updates and resolve any production-related issues promptly. By applying your understanding of customer needs and monitoring their satisfaction levels, you will help develop solutions and improvements that enhance service quality throughout the relationship.

Working as a Strategic Account Specialist at RRD offers various career development opportunities. You'll have the chance to mentor junior team members, expand your knowledge of production processes, and develop critical account management skills. RRD encourages continuous learning and professional growth, providing a supportive environment to advance in your career.

When discussing your experience with managing complex accounts, focus on specific examples where you've successfully navigated challenges. Highlight your ability to communicate with multiple stakeholders, ensure client satisfaction, and coordinate production processes efficiently. Share metrics or outcomes that demonstrate the impact of your strategies.

It's essential to articulate your approach to task prioritization. Discuss how you assess urgency, align priorities with business objectives, and communicate with stakeholders to maintain clarity. Mention tools or methodologies you utilize to ensure that critical tasks are addressed promptly.

Strong customer relationships are built on trust and communication. Share specific techniques, such as regular check-ins, active listening, and responsiveness. Emphasize how understanding the customer's business needs allows you to customize solutions and foster loyalty.

In handling client dissatisfaction, your response should reflect empathy and proactiveness. Explain how you would listen to the client’s concerns, assess the situation, and work collaboratively to find a solution. Emphasize the importance of following up to ensure the client feels valued and heard.

Communication is crucial for a Strategic Account Specialist. It facilitates collaboration between teams, ensures that clients are informed of project status, and helps resolve issues promptly. Highlight your ability to adapt your communication style to different audiences as an essential skill in your role.

When discussing a successful project, choose one with measurable outcomes. Outline the project's objectives, your role, and the team’s collaboration. Present the results and how your contributions made a difference, showcasing your competencies in account management.

When discussing process improvements, provide a clear scenario where you identified inefficiencies. Explain your approach in analyzing the problem, proposing solutions, and implementing changes. Highlight the positive outcomes that resulted from your proactive approach.

Staying organized is key to success in this role. Discuss systems you use to manage multiple accounts, such as digital tools or spreadsheets. Highlight your strategies for setting reminders and deadlines, along with how you ensure nothing falls through the cracks while keeping your clients satisfied.

Engaging junior team members can enhance team performance. Discuss your mentoring approach, including the methods you use to encourage collaboration, provide guidance, and offer constructive feedback. Emphasize how fostering an inclusive environment contributes to overall team success.

This question allows you to express your motivation and fit for the role. Discuss what attracts you to RRD, such as its focus on customer experience or innovative solutions. Align your values and career aspirations with RRD’s mission, showcasing your enthusiasm for contributing to the team.