Account Manager

As an Account Manager at Unlimit, your main responsibilities include building and nurturing relationships with merchants, understanding their needs, and identifying growth opportunities to enhance performance. You'll collaborate with internal teams, optimize accounts for commercial growth, and ensure that the merchants' voices are heard within the company.

Candidates for the Account Manager position at Unlimit should possess strong communication skills, a passion for relationship-building, and a drive for commercial growth. Experience in account management, customer service, or the fintech industry is advantageous, alongside data analysis skills and the ability to tell a compelling story through data.

Successful Account Managers at Unlimit must be good at relationship-building, have strong commercial acumen, and be adept in data analysis. Additionally, creativity, motivation, and the ability to manage multiple priorities effectively are critical for thriving in this role.

At Unlimit, the work environment is multicultural and collaborative. As an Account Manager, you'll be part of a vibrant team that values diverse perspectives and fosters a fun culture. The flexible working arrangements, including remote opportunities, contribute to a healthy work-life balance for employees.

Absolutely! At Unlimit, there is ample opportunity for career growth. As an Account Manager, you can develop your skills and take on new challenges within the company as Unlimit continues to expand and evolve in the fintech space.

To effectively build relationships with merchants, I would prioritize understanding their individual needs through active listening and regular communication. Establishing trust and fostering transparency is crucial. Additionally, I would leverage data to show how I can add value, and ensure I provide personalized support tailored to their business goals.

In challenging situations with a merchant, I believe in addressing concerns head-on and maintaining open lines of communication. I would listen to their issues, empathize with their situation, and collaboratively explore solutions. Showing a commitment to resolving their concerns effectively helps build trust and a long-lasting relationship.

Certainly! In a previous role, I analyzed the account data to identify underperforming areas. By collaborating with the merchant, we implemented targeted marketing strategies and introduced upselling opportunities, which led to a significant increase in overall sales and customer engagement.

To me, good customer service as an Account Manager means being proactive in understanding and meeting the needs of the merchant. It's about providing timely support, being responsive to inquiries, and delivering personalized solutions that help the merchant achieve their goals, ultimately creating a positive experience.

When managing multiple accounts, I prioritize tasks based on urgency and impact. I would create a priority matrix, focusing on what requires immediate attention versus what can be scheduled later. This ensures that I meet deadlines and remain focused on the high-impact activities that drive growth for the merchants.

I am attracted to Unlimit because of its innovative approach to fintech and its commitment to eliminating financial borders. As an Account Manager, I want to be part of a company that values relationships and creativity while working towards solving complex challenges within the financial industry.

To keep myself motivated in a fast-paced environment, I focus on setting clear goals and celebrating small wins. I also maintain a positive mindset by surrounding myself with supportive colleagues and reminding myself of the larger mission that we are fulfilling. Staying organized and practicing time management helps me thrive under pressure.

My communication style with clients is approachable and straightforward. I aim to create a comfortable environment where they feel safe sharing their needs and concerns. I believe in active listening and providing clarifications to ensure that they fully understand our discussions and proposed solutions.

In a previous role, I noticed that we were using outdated processes that hindered efficiency. I took the initiative to propose a new workflow that leveraged technology to streamline operations, improve communication, and drive better results. It required presenting a compelling case, but ultimately it was implemented and led to increased productivity.

Data analysis skills are critical for my role as an Account Manager. They allow me to evaluate account performance, identify trends, and make informed decisions that drive growth. Using data to tell a story and presenting insights to merchants not only enhances our strategy but also solidifies our partnership.