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Retail Facilities Manager

Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We are currently seeking an experienced Retail Facilities Management professional who takes pride in contributing to exceptional building operations and presentation standards plus knows how to create added value. 

As part of our wider Real Estate Management Services team, you will proactively manage the assets to ensure the smooth running of retail centres. You will manage key relationships and make recommendations to improve the performance of our client’s assets.

Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure. This role is based in our Minchinbury office, you will be responsible for 5-6 assets located across Western Sydney.

Other key accountabilities include:

  • Ensuring building compliance is always maintained and driving initiatives on engineering standards across the business.
  • Developing and enhancing the team’s portfolio of services
  • Actively manage the presentation and day-to-day operations of allocated properties, including security, cleaning, maintenance and safety.
  • Developing strong relationships with internal and external stakeholders, including tenants, contractors and colleagues
  • Generate and manage work orders and review the monthly operating expenditure against budget.
  • Working with Property Managers to produce monthly client reports as required
  • Managing data within the facilities management systems.

Qualifications

  • Experience in a similar role managing Retail assets. 
  • Strong time management skills, including the ability to handle multiple tasks and prioritise.
  • Excellent interpersonal, written and oral communication skills.
  • Experience using computer-based building maintenance and management systems.
  • Excellent financial literacy and IT skills.
  • Ability to build trusted relationships with all stakeholders

Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

Apply now or for further information contact Vivienne Baez on +61 2 9347 0840.

#LI-JB1

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Retail Facilities Manager, Colliers

If you're a driven and experienced Retail Facilities Manager looking to take the next step in your career, Colliers has the perfect opportunity for you in Minchinbury, NSW! Here, you'll play a crucial role in ensuring the smooth operation and exceptional presentation of retail centres across Western Sydney. With your expertise, you'll enhance building operations while managing 5-6 assets and forging key relationships with stakeholders including tenants, contractors, and your own team. Your keen eye for detail and ability to effectively manage budgets will be vital as you work to maximize the value of our client's assets. In addition to overseeing daily operations like security, cleaning, and maintenance, you'll be responsible for maintaining compliance and driving engineering standards within the business. You’ll also leverage your excellent communication skills to develop strong partnerships with internal and external stakeholders. If you're ready to contribute to our collaborative culture that celebrates diversity and inclusion while ensuring excellence in facilities management, we’d love to hear from you! Join us at Colliers as we lead the industry into a bright future for retail facilities management.

Frequently Asked Questions (FAQs) for Retail Facilities Manager Role at Colliers
What are the primary responsibilities of a Retail Facilities Manager at Colliers?

As a Retail Facilities Manager at Colliers, you will be tasked with the proactive management of retail assets, ensuring smooth operations and exceptional presentation standards. Your responsibilities include managing budgets, maintaining compliance, overseeing daily operations such as security and maintenance, and developing robust relationships with stakeholders. You'll also generate monthly reports and manage operational expenditure to ensure optimal asset performance.

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What qualifications are needed to apply for the Retail Facilities Manager position at Colliers?

To qualify for the Retail Facilities Manager role at Colliers, candidates should have experience in a similar role managing retail assets. Strong time management, excellent interpersonal communication skills, and proficiency in computer-based building maintenance systems are essential. Additionally, financial literacy and the ability to build trusted relationships with stakeholders will greatly enhance your application.

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How does the Retail Facilities Manager at Colliers contribute to asset performance?

The Retail Facilities Manager at Colliers contributes to asset performance by effectively managing budgets, controlling costs, and making recommendations to improve the client's assets. This includes enhancing operational processes, maintaining building compliance, and driving initiatives that uphold high engineering standards throughout the retail centres.

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What skills are essential for success as a Retail Facilities Manager with Colliers?

Success as a Retail Facilities Manager at Colliers demands a blend of excellent time management skills to prioritize multiple tasks and the ability to communicate effectively with various stakeholders. Strong financial literacy, capability with IT systems for management, and the proficiency to foster relationships will also be key to performing your role effectively.

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What is the work environment like for a Retail Facilities Manager at Colliers?

The work environment for a Retail Facilities Manager at Colliers is one that emphasizes collaboration and diversity. The company is dedicated to fostering a respectful atmosphere where everyone can express their authentic selves while working towards shared goals. This supportive culture enhances not only employee satisfaction but also improves the performance of retail facilities in their care.

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Common Interview Questions for Retail Facilities Manager
Can you describe your experience managing retail facilities?

In answering this question, detail your previous roles in facilities management and highlight specific retail assets you’ve overseen. Talk about the challenges faced, the solutions you implemented, and the results achieved to illustrate your competency and experience in managing such environments.

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How do you prioritize tasks when managing multiple retail assets?

Discuss your time-management strategies or techniques, such as creating to-do lists, using project management software, or setting up regular check-ins with team members. Highlight an instance where prioritizing effectively led to successful outcomes.

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What systems or tools do you use for facilities management?

Mention any specific building maintenance or management systems with which you are familiar, such as software applications or frameworks that help streamline operations and manage data efficiently. Provide examples of how you've used these tools to enhance operational efficiency.

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How do you ensure compliance with safety and building regulations?

Describe your approach to maintaining compliance, such as regular audits, staying current with regulations, and fostering communication with relevant authorities. Include examples of how you’ve ensured compliance in previous roles.

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Can you share a time when you improved a facility's overall presentation?

In your response, detail a specific instance where you implemented changes that enhanced the presentation of a retail facility. Explain the steps you took and the positive feedback or results that followed, showcasing your ability to elevate operational standards.

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How do you manage relationships with tenants and stakeholders?

Discuss your strategies for building strong relationships, such as regular communication, transparency, and being responsive to needs. Provide a successful example where these strategies led to a positive relationship and beneficial outcomes.

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What steps do you take to develop your team’s portfolio of services?

Talk about your method for evaluating current services, identifying areas for improvement, and implementing new services based on client feedback and market trends. Provide examples of how this has worked effectively in previous roles.

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How do you handle disputes or conflicts within your team or with contractors?

Highlight your conflict resolution style, suggesting a thoughtful approach that includes listening to concerns, facilitating discussions, and finding mutually acceptable solutions. Use a specific experience to illustrate your effectiveness in managing conflicts.

Join Rise to see the full answer
What is your approach to budget management in facilities management?

Explain your strategies for managing budgets, emphasizing your ability to track expenditures, forecast future costs, and make necessary adjustments. Discuss any tools you use and provide examples of your success in maintaining or improving financial performance.

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How do you stay informed about industry trends and best practices?

Discuss any professional memberships, subscriptions to industry publications, or participation in seminars that keep you updated. Mention how you apply this knowledge to improve processes in your facilities management role.

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Full-time, on-site
DATE POSTED
March 30, 2025

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