Assistant Store Manager, Manager
Job Summary
Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.Job Description
Core Responsibilities
- Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.
- Proactively coaches and develops store team to perform their responsibilities at a high level.
- Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
- Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
- In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
- Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.
- Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
- Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
- Coaches team members on how to position all products with customers.
- Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
- Administers cash handling policies and procedures.
- Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
- Is well-versed in sales compensation plans and addresses team member questions.
- Builds collaborative relationships with market and region stakeholders including the operations manager.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Coaching, Managing Sales Teams, Store ExperienceWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Comcast, we are seeking an enthusiastic and dedicated Assistant Store Manager to join our team at our Pittsburgh location. In this dynamic role, you will be responsible for ensuring daily operations run smoothly while delivering a best-in-class experience for both our store team and customers. Your leadership and coaching will motivate the retail sales team, empowering them to provide exceptional customer service and achieve sales goals. Working closely with the store manager, you will oversee staffing, training, and performance management, ensuring that our team is always equipped to succeed. Committed to operational excellence, you will focus on inventory management and maintaining adherence to our branding and merchandising standards. Additionally, you will leverage your advanced knowledge of our products and services to foster a high-performance culture where every employee is inspired to do their best. Join us at Comcast, where innovation, teamwork, and the desire to shape the future of media and technology drive our success. Let’s fast-forward your career together!
As a Senior Business Account Executive at Comcast, you will leverage your sales expertise to promote cutting-edge communication solutions to small and mid-sized businesses.
Join Comcast as a Town Hall Client Engagement Co-op and gain hands-on experience in a dynamic media environment.
Join UMass Memorial Health as an Ambulatory Service Representative to play a vital role in delivering quality patient care within their Oncology Clinics.
As a Discharge Planner with International SOS, you'll coordinate crucial healthcare services for vulnerable populations during emergencies.
The Customer Success Project Specialist at Kerecis plays a vital role in driving customer satisfaction and operational efficiency through data-driven strategies.
Join Prime Healthcare as a Patient Account Registrar to play a vital role in welcoming patients and managing their information.
Join Abercrombie & Fitch Co. as a Stock Associate to help enhance the customer experience through effective merchandise management.
Join Advocate Health as a Lead Coding Reimbursement Specialist, where you will utilize your coding expertise to support and educate providers.
As a Stocking Associate at Total Wine & More, you will ensure a top-notch customer experience through efficient product management and organizational skills.
Be part of Hackensack Meridian Health's mission to improve healthcare as a Sterile Processing Technician focused on maintaining sterilization standards and supporting surgical departments.
Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.
464 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
