Digital Success Manager

Remote United States

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Title: Associate Digital Success Manager

Locations: Remote, US

Reports to: Director, Digital Success

A quick snapshot…

The Associate Digital Success Manager will help grow the Community programs that create connective tissue and drive adoption for our customers – user groups, webinars, and YouTube.

Why it’s a big deal…  

The Associate Digital Success Manager role offers a distinctive opportunity to influence the future of Conga's customer success strategy through both digital and in-person channels. As the driving force behind our community programs - encompassing user groups, live events, YouTube, and more - you will be instrumental in crafting a world-class customer experience. Your partnership will be key in enhancing engagement, optimizing onboarding processes, and boosting product adoption, all while showcasing the return on investment of these initiatives to the business.

Are you the person we’re looking for?  

We are looking for a proactive and enthusiastic individual to join our team. If you are eager to engage with customers and help build our community, we want to hear from you! Here’s what we’re looking for:

Community Builder: You have experience supporting customers and can help foster strong relationships and active participation in our customer user groups. You can assist in coordinating monthly virtual events and gather feedback to improve customer satisfaction.

Webinar Management: You have experience supporting the management and execution of webinars, ensuring they align with organizational needs. You can help gather and review data to improve the program’s impact.

Event Support Specialist: You can assist in planning, coordinating, and executing live roadshow events nationwide. You enjoy cross-departmental collaboration to help drive registrations and attendance. You can help measure event success through customer feedback and engagement metrics.

Content Coordinator: You can help develop and implement a YouTube content strategy focused on customer onboarding and product adoption. You are comfortable supporting the creation of engaging video content and monitoring channel performance.

Engagement Enthusiast: You are keen to identify new opportunities to enhance customer engagement and experience. You can assist in preparing reports on the impact of initiatives on customer retention and satisfaction.

If you are passionate about customer engagement, eager to learn, and ready to support our community programs, apply now to join our team!

Here’s what will give you an edge…

• Experience growing online and in-person customer communities.
• Experience developing and managing content for YouTube, webinars, and social media.
• Familiarity with community management tools and analytics platforms.
• Proactive in identifying and implementing new engagement opportunities.
• Deep understanding of customer needs and how to deliver exceptional experiences.
• Ability to lead projects and inspire customers

#LI-CJC

#LI-Remote

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. 

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

U.S base salary range:

$62,576 - $76,260 USD

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles. 

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

Conga's Applicant Privacy Statement 

The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.