Technical Aide

As a Technical Aide at Cooper University Health Care, your primary responsibilities include accepting accountability for work assignments, assisting technologists with patient care, escorting patients to changing rooms, providing gown instructions, taking patient histories, processing paperwork, and positioning patients for procedures. You may also monitor patients in the clinical area when the technologist is away, and you'll be trained to help with front desk registration as needed.

To qualify for the Technical Aide position at Cooper University Health Care, candidates must possess a High School Diploma or equivalent, as well as previous clerical experience with knowledge of computer operations. Strong customer service skills and the ability to thrive in a fast-paced environment with minimal supervision are also essential.

Yes, for the Technical Aide role at Cooper University Health Care, candidates must obtain a Basic Life Support (BLS) certification within six months of their hire date. This certification ensures that you are equipped to handle emergency situations effectively.

As a Technical Aide at Cooper University Health Care, you can expect a supportive and fast-paced work environment focused on high-quality patient care. You will work alongside dedicated professionals and have access to numerous resources designed to enrich your professional skills and experiences, all while making a positive impact on patients' lives.

Cooper University Health Care is committed to the professional development of its employees, including Technical Aides. Opportunities include access to comprehensive employee benefits, training programs, mentorship, and the chance to explore various career paths within the healthcare system, empowering you to build a fulfilling career.

When prioritizing tasks as a Technical Aide, I focus on assessing patient needs first, ensuring their comfort and safety. I then organize my workflow based on urgency and importance, keeping communication open with technologists to assist them as needed while providing exemplary customer service.

In my previous role, I had a patient who was anxious about their procedure. I took the time to explain the process carefully, answered their questions, and provided reassurance. By developing rapport and addressing their concerns, I was able to help them feel more at ease, demonstrating the importance of excellent customer service in healthcare.

I practice patient confidentiality by adhering strictly to HIPAA guidelines and ensuring all patient records are securely stored. During interactions, I also make it a point to discuss sensitive information in private settings, always being mindful of safeguarding patient privacy.

In dealing with difficult patients or family members, I use active listening to understand their concerns, validate their feelings, and communicate calmly. I strive to find common ground and collaborate on solutions, emphasizing empathy and professionalism to ease their frustrations.

I am passionate about healthcare and am drawn to Cooper University Health Care’s commitment to high-quality patient care and employee development. I appreciate the supportive work environment and see this position as an opportunity to make a positive impact on patients' lives while enhancing my skills.

The role of a Technical Aide involves supporting technologists by providing patient care, which includes escorting patients, assisting with paperwork, taking patient histories, and ensuring a positive experience in a clinical setting. It’s crucial to work efficiently and uphold high standards of patient service.

If I encounter a task I'm unsure about, I would first seek clarification from my supervisor or the technologist for guidance. It's essential to communicate openly and ask for assistance to ensure the task is completed correctly without compromising patient care.

When monitoring a patient, I would remain vigilant and attentive to their condition, check for any changes in their status, and communicate promptly with the technologist if there are any concerns. Maintaining a supportive and reassuring presence is also key to helping the patient feel comfortable.

I have hands-on experience in medical office clerical tasks, including patient registration, scheduling appointments, and managing patient records. I understand the importance of accuracy and efficiency in these tasks to maintain a smooth workflow and provide timely patient care.

The most important skill for a Technical Aide is excellent communication, as it directly impacts the patient experience and the collaboration with healthcare professionals. Being able to listen, understand, and convey information effectively ensures that patients feel cared for and understood.