Job details

Application Support Engineer - Ireland

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The Company

Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.

Responsibilities of this role:

Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in flow of application process and systems related to company
Administer and resolve applications issues, provide updates and perform root cause analysis
Supervise all alerts related to application and system procedures and provide services pro-actively
Maintain good professional relationships with counterparts of engineering and customer support departments
Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
Perform root cause assessment and debug all issues on server domain, and availability of applications
Coordinate with test department to assist in releases and deployments to various environments and production outputs
Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Identify and provide resolutions ranging in complexity from medium to high.

Essential Experience and Qualifications

Fluent English
A degree level qualification in a technical discipline such as Computer Science or Software Engineering
Knowledge and experience of administering or using Microsoft IIS
Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
Ability to diagnose & address application issues
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Customer Focused with excellent written and verbal communication and reporting skills
Demonstrable ability to learn technical information, processes and applications quickly
Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
Demonstrated ability to be flexible and take a proactive approach to problem solving

Desired Experience and Qualifications

Experience with cloud infrastructure (Azure)
Experience using tools like Postman to create and save simple and complex HTTP/s requests.
Basic knowledge of programming concepts, preferable C#
Experience in building effective relationships with development teams and clients

25 days annual leave + 2 company days
Health Insurance
Pension Contribution
ESOP
Tax saver scheme
Bike to work scheme
Sports and social activities
Great annual office outings (Summer BBQ, Christmas party, charity runs)
Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
Learning and Development Opportunities

Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Application Support Engineer - Ireland, Cubic

At Cubic³, we're on the cutting edge of software-defined vehicle solutions and are extending our talented team with an Application Support Engineer in Ireland! This is an exciting opportunity to join a forward-thinking company that provides innovative services to automotive, agriculture, and transportation OEMs across the globe. As an Application Support Engineer, you'll play a crucial role in delivering top-notch technical support and customer service. Your responsibilities will span coordinating with support and development teams to troubleshoot application and system issues, maintaining a clear understanding of application processes, and proactively managing alerts and procedures. Your expertise will guide you in administering and resolving application-related problems while ensuring a seamless experience for our customers. If you thrive in a fast-paced, dynamic environment and possess a degree in a technical discipline like Computer Science or Software Engineering, then this role may be the perfect match for you! We value strong communication skills, the ability to solve complex problems, and the motivation to learn and adapt. Moreover, at Cubic³, we offer an enjoyable work atmosphere with perks such as health insurance, learning opportunities, and engaging company events. Join us in shaping the future of automotive technology while developing your career in a supportive and collaborative environment. We can’t wait to see what you’ll bring to the team!

Frequently Asked Questions (FAQs) for Application Support Engineer - Ireland Role at Cubic

What are the main responsibilities of the Application Support Engineer at Cubic³?

As an Application Support Engineer at Cubic³, your main responsibilities will include coordinating with support and development teams to resolve application and system issues, maintaining expertise in the application's process and system flow, and supervising alerts related to applications. You'll also manage production systems, provide updates, and perform root cause analysis while maintaining solid professional relationships with engineering and customer support teams.