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Nurse Health Mgt - job 2 of 2

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload  resumes, and set up a search agent for newly posted jobs that match your search criteria.

 

We encourage you to discuss your career goals and interest in a new role with your leader.  Should you be considered for a new role, a notification will be sent to your current leader during the selection process.

 

Note: If you are a contractor or external consultant and have reached this page, please logout of this internal employee Career Site and apply via the CVS Careers Page.

 

 

** Candidate must reside in Texas **

 

At CVS Health, we believe we can change the world by improving patient lives, one call at a time. Our Telephonic Registered Nurses (RN) have patient contact in the uniqueness of a telephonic practice setting, where they are impacting lives across the country. You will continue to experience the reasons you became a nurse without having to be in a bedside patient care environment.

Working from home, you will be part of a specialized team on the cutting edge of patient care. Working collaboratively with health care professionals, you will provide a meaningful patient experience, while using your critical thinking skills to develop, implement, and evaluate comprehensive plans of care for multiple disease state patients. As a Telephonic Registered Nurse, you will a profound effect on the lives of the patients and caregivers via each outbound call, providing education and support for their new medication. Along with the Compliance and Persistency team, you are the continuity of care supporting defined patient populations through the use of our state-of-the-art telecommunications nursing outreach programs. To be successful in this Registered Nurse position, you must have excellent written and verbal customer service skills, as well as advanced computer skills in order to interact with patients.

Our Registered Nurses redefine the way health care is delivered every day. When you join our team, you’ll play an integral role in educating patients with medication adherence and disease state training. As a national leader in the healthcare industry and a Fortune 7 company, we seek special RNs who not only possess strong clinical expertise with innovative ideas, but who have the deep compassion and sensitivity it takes to treat our patients.

****This is a Monday-Friday role with hours starting from
10:30-7pm CST These are set hours and this is a fulltime hourly position.
Learn more about us: https://www.youtube.com/watch?v=4Cr04QVn3IQ&list=PLLUzEQYSggzJqVUcnRO8LdpspUTuvw7_k&index=2

Required Qualifications :

-A Registered Nurse with an unrestricted current compact license in Texas and the ability to be licensed in multiple states

A Registered Nurse must hold an unrestricted license in their state of residence, with multi-state/compact privileges and have the ability to be licensed in all non-compact states, territories and the District of Columbia based on the needs of the business.


Many states’ licensing bodies have their own specific state requirements.  Nursing boards may add more requirements from time to time and our nurses are required to meet such requirements. 

-Candidate must be based in TX for this particular requisition
-3+ years of clinical RN experience
-Experience using Microsoft Office, including Word, Excel and Outlook

COVID Vaccine Required :N/A

COVID Requirements : N/A

Preferred Qualifications :

-Previous Telephonic Nursing experience
-EPIC systems experience
-Bachelors Degree preferred
-Licensure in multiple states preferred

 

Education :

RN Diploma, Associates or Bachelors in Nursing

 

 

Anticipated Weekly Hours

40

 

 

Pay Range

The typical pay range for this role is:   

 

$29.10 - $62.32

 

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

 

 

 

 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$29.10 - $62.32

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Average salary estimate

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$60528K
$129254K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Nurse Health Mgt, CVS Health

Join CVS Health as a Nurse Health Manager, where you can transform patient lives from the comfort of your home in Texas! We're seeking dedicated Registered Nurses who can utilize their clinical expertise and compassionate care through a telephonic practice setting. In this role, you'll be part of a specialized team influencing health care on a national scale. Your daily responsibilities will involve connecting with patients, providing education about their medications, and developing comprehensive care plans for various health conditions. You'll work collaboratively with other health care professionals, using your critical thinking to ensure a meaningful patient experience. With the backing of CVS Health, the nation's leading health solutions company, you’ll interact with patients in a supportive and innovative environment. This position is full-time with set hours from 10:30 am to 7 pm CST, allowing you to maintain a balanced work-life. As a Nurse Health Manager, your exceptional communication skills and advanced tech proficiency will help you excel in creating a seamless continuity of care. If you're passionate about redefining health care delivery and have a solid background with at least three years of clinical experience, we invite you to make a significant impact as part of our team.

Frequently Asked Questions (FAQs) for Nurse Health Mgt Role at CVS Health
What are the responsibilities of a Nurse Health Manager at CVS Health?

As a Nurse Health Manager at CVS Health, your main responsibilities include engaging with patients through telephonic outreach, educating them about medication adherence, and developing tailored care plans for various chronic conditions. You'll also collaborate with multiple healthcare professionals to ensure the best patient outcomes, all while working remotely from Texas.

Join Rise to see the full answer
What qualifications are required for the Nurse Health Manager position at CVS Health?

To qualify for the Nurse Health Manager role at CVS Health, you must be a Registered Nurse with an unrestricted compact license in Texas and have three or more years of clinical RN experience. Strong verbal and written communication skills along with advanced knowledge of Microsoft Office applications are also essential for success in this position.

Join Rise to see the full answer
Does CVS Health offer training for Nurse Health Managers?

Yes, CVS Health offers comprehensive training for Nurse Health Managers to equip you with the knowledge and skills needed for your role. You will learn about telephonic patient care, medications, and the specific tools and systems used within the organization, ensuring you are prepared to make a positive impact from day one.

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What is the work schedule for a Nurse Health Manager at CVS Health?

The Nurse Health Manager position at CVS Health is a full-time role with a set schedule from 10:30 am to 7 pm CST, Monday through Friday. This structured schedule allows for a great work-life balance while meeting the needs of our patients.

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What career growth opportunities are available for Nurse Health Managers at CVS Health?

At CVS Health, there are plenty of career growth opportunities for Nurse Health Managers. As a respected leader in healthcare, you’ll have access to various pathways for advancement, including more senior nursing roles, management positions, or specialized clinical areas, providing you with a fulfilling career trajectory.

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Common Interview Questions for Nurse Health Mgt
How do you prioritize patient care when handling multiple calls as a Nurse Health Manager?

To prioritize patient care effectively, I first assess the urgency of each patient's needs during calls, ensuring that higher-risk patients are attended to first. I also utilize effective time management practices, such as scheduling follow-up calls and documenting all interactions promptly to maintain continuity of care.

Join Rise to see the full answer
Can you describe your experience with telephonic nursing?

My experience with telephonic nursing includes managing patient education over the phone, where I provided support in medication adherence and coordinated care plans tailored to individual health conditions. I have effectively utilized telecommunication tools to foster positive patient relationships and ensure effective follow-up.

Join Rise to see the full answer
What strategies do you use to build rapport with patients over the phone?

Building rapport with patients over the phone involves active listening, empathizing with their concerns, and maintaining a warm and friendly tone. I often ask open-ended questions to encourage patients to share their experiences, which helps in fostering trust and a strong connection.

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How do you manage challenging conversations with patients?

In managing challenging conversations, I maintain a calm and compassionate demeanor, allowing the patient to express their feelings without interruption. I then address their concerns thoughtfully and provide reassurance, focusing on practical solutions and next steps to help them feel supported.

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What do you think is the biggest challenge in telephonic nursing?

The biggest challenge in telephonic nursing is the lack of visual cues that we have in face-to-face interactions. To overcome this, I focus on honing my listening skills and asking clarifying questions to ensure that I fully understand the patient’s needs and conditions.

Join Rise to see the full answer
Can you explain how you keep up with the latest medical knowledge relevant to your role?

To stay current in my field, I regularly engage with continuing education courses, attend webinars, and read professional journals. I also participate in online forums and networks to exchange knowledge with other healthcare professionals, allowing me to integrate the latest best practices into my nursing care.

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How do you handle a situation where a patient is non-compliant with their treatment plan?

When faced with a non-compliant patient, I seek to understand their reasons by engaging in an open dialogue. I work with them to identify barriers and reinforce the importance of adherence, while offering support and education to help them feel empowered in their healthcare decisions.

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What tools and technologies do you use in telephonic patient care?

In telephonic patient care, I utilize various tools, including electronic health records (EHR) like EPIC systems to track patient interactions, medication management software to monitor adherence, and communication platforms to ensure seamless coordination with the healthcare team.

Join Rise to see the full answer
How do you assess a patient's condition over the phone?

I assess a patient’s condition over the phone by asking targeted questions related to their symptoms, reviewing their medical history, and actively listening to their verbal cues. This comprehensive approach helps me gauge their health status and determine necessary interventions.

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Why do you want to work as a Nurse Health Manager at CVS Health?

I want to work as a Nurse Health Manager at CVS Health because I am passionate about delivering compassionate care in a telephonic setting. I admire CVS Health's commitment to patient-centric solutions, and I believe that my skills and values align perfectly with the organization’s mission to improve health outcomes for diverse populations.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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DATE POSTED
April 13, 2025

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