As a Senior Games Technician at Dave & Buster's, your primary responsibilities include building, troubleshooting, and repairing arcade games and technical equipment. You'll ensure all games function correctly for a fun guest experience while also training Support Tech teams, sharing your expertise to maintain a stellar environment.

To thrive as a Senior Games Technician at Dave & Buster's, you need a working knowledge of electro-mechanics, excellent troubleshooting skills down to the component level, and the ability to read schematics. Strong communication and teamwork abilities are also crucial to delivering outstanding guest service and fostering a collaborative atmosphere.

Dave & Buster's offers a competitive benefits package for Senior Games Technicians that includes medical, dental, and vision coverage, a 401K plan with company matching, paid vacation time, and even free games! These perks help ensure that you not only have financial security but also enjoy working in a fun-filled environment.

As a Senior Games Technician at Dave & Buster's, you can expect comprehensive training on both technical skills and guest service. You will receive hands-on training in building and repairing games, as well as coaching opportunities to enhance your leadership skills within the Support Tech teams.

The work environment for a Senior Games Technician at Dave & Buster's is fast-paced, filled with the sounds of excitement and gaming. You'll be working both independently and as part of a team, often in lively surroundings that require agility and communication. Being adaptable is key as you help maintain various games, making sure guests enjoy their time.

When answering this question, highlight specific instances where you've worked with electro-mechanical systems. Mention any particular games or technologies you've repaired, the tools you utilized, and how you approached troubleshooting.

Discuss your strategies for prioritization, such as assessing which game impacts the most guests and tackling urgent repairs first. Share any tools or systems you use to keep track of multiple issues effectively.

Emphasize the importance of communication with guests while you work. Explain how you make repairs efficiently and keep guests informed about wait times, ensuring they feel valued and engaged during their visit.

Choose a specific example relevant to gaming equipment. Detail the problem, how you diagnosed the issue, and the steps you took to resolve it. Highlight any teamwork or collaboration that occurred during the process.

Talk about your philosophy on mentorship, including how you would assess the skill level of junior technicians, create structured training sessions, and provide ongoing support and feedback to promote their growth and development.

Share your approach to problem-solving and continuous learning. Discuss how you would research the issue, seek guidance from knowledgeable colleagues, and utilize manuals or online resources to find a solution.

Discuss your ability to focus under pressure, perhaps mentioning techniques you use to maintain concentration despite distractions. Share any previous experiences working in similar environments.

Reflect on your passion for technology and gaming, and how they align with Dave & Buster's mission. Mention your excitement about contributing to a fun-filled environment and your desire to grow within such a dynamic company.

Be specific about the tools and software you're familiar with, describing both generic and game-specific tools. Share your comfort level with diagnostics software, maintenance tracking, or inventory management systems.

Consider discussing potential methods to streamline processes, such as establishing checklists for routine maintenance, adopting new technologies for diagnostics, or creating a schedule for regular training updates to keep the team sharp.