Customer Service Rep(09244) - 1934 State Hwy 190 W

As a Customer Service Rep at Domino's, you'll be responsible for handling customer orders via phone and in person. This includes operating equipment, making pizza, and managing inventory. Your role will also involve ensuring cleanliness in the facility and providing customers with an exceptional experience. Your outgoing personality and communication skills will be vital in helping you succeed.

To be considered for the Customer Service Rep position at Domino's, you must be at least 16 years old, have a positive attitude, and possess strong verbal and written communication skills. Basic math skills for making change and the ability to navigate using maps are also important. Lastly, you should be comfortable with using a computer for order processing.

Absolutely! Domino's promotes a culture of growth and development. As a Customer Service Rep, you can expect clear pathways to advance to management or other roles within the company. If you're looking for a long-term career or just want to learn valuable skills, Domino's is the place to be.

The work environment at Domino's is fast-paced and friendly. You’ll be working alongside supportive teammates in a team-oriented atmosphere. Our approach focuses on collaboration and respect, ensuring that everyone contributes their best and feels valued.

The hours for a Customer Service Rep at Domino's can vary, with both full-time and part-time positions available. Shifts may include evenings and weekends, offering flexibility for students or those seeking supplemental income while still being able to manage personal commitments.

When faced with a difficult customer, the key is to stay calm and composed. Listen actively to their concerns, show empathy, and reassure them that you are there to help. Offer possible solutions, and if necessary, involve a manager to provide further assistance.

Share an experience where you took the initiative to help a customer beyond their expectation. Highlight your ability to assess their needs, your positive attitude, and the successful outcome that enhanced their experience.

Emphasize your strong communication skills, ability to work under pressure, and passion for delivering excellent customer service. Share personal traits like being a quick learner, team player, and having a positive demeanor to show your fit for the role.

Explain how you assess the most urgent and impactful tasks and focus on completing them efficiently. Use examples from past experiences that demonstrate your multitasking abilities and your focus on great customer service even under pressure.

Do your research on Domino's, focusing on its reputation, community involvement, and growth opportunities. Express your enthusiasm for being part of a recognized brand known for its great customer service and quality products.

Teamwork is crucial in a delivery environment as it ensures efficiency and enhances the customer experience. Share how collaboration with your peers improves service delivery rates and creates a positive work culture.

Discuss how you double-check orders and clarify any uncertainties with customers before finalizing the transaction. Emphasize attention to detail and the importance of confirming order specifics, such as dietary restrictions.

Highlight your ability to create priority lists and manage time effectively. Also, mention tools or methods you utilize to keep track of orders and communicate with the team, ensuring everything runs smoothly.

Acknowledge the customer's concern and apologize for the wait. Keep them updated on their order status and offer a complimentary item or discount if appropriate. Reinforce your commitment to customer satisfaction.

Explain how you would address the issue promptly by assessing the situation, apologizing to the customer, and ensuring the correct order is sent out quickly while documenting the error to prevent future occurrences.