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Customer Service Representative - job 2 of 3

Job Description

ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


JOB REQUIREMENTS
Must be 16 years of age or older
General job duties for all store team members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Clean equipment and facility approximately daily.
  • Make and label boxes

Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS
Exposure to:

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.

SENSING

  • Talking and hearing on telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Representative, Domino's

Are you ready to join the exciting world of pizza at Domino's Pizza as a Customer Service Representative? Located on 1909 North Columbia Street in Milledgeville, GA, this role is perfect for energetic individuals who can bring a smile and outstanding service to our customers. You won't just be taking orders; you'll be creating an experience that keeps them coming back for more. Whether you’re looking for a primary job or just a supplemental gig, we have flexible schedules that fit around your life. From delivering outstanding service to preparing delicious pizzas, your days will be filled with energy and fun! At Domino's, we're not just about pizza; we’re also about people. That's why we value diversity and have pathways for advancement. Many of our Customer Service Representatives have climbed the ranks to become successful franchise owners or managers. So, if you're passionate about pizza and looking for a team that values your growth, you've come to the right place. Our training program will ensure you feel confident in your role while building valuable skills along the way. Plus, you’ll help create a positive atmosphere where your voice matters and your contributions are appreciated. Join us at Domino's, where your potential is as unlimited as your love for pizza!

Frequently Asked Questions (FAQs) for Customer Service Representative Role at Domino's
What are the main responsibilities of a Customer Service Representative at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, your main responsibilities include taking and processing customer orders both over the phone and in-person, preparing pizza and other menu items, maintaining equipment, and ensuring cleanliness in the store. You'll also be expected to stock ingredients and work at a steady pace in a fast-paced environment, all while providing exceptional customer service.

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What qualifications do I need to apply for the Customer Service Representative position at Domino's?

To apply for the Customer Service Representative position at Domino's Pizza, applicants must be at least 16 years old. Key qualifications include strong communication skills, an ability to handle money accurately, and the ability to work well under pressure. Teamwork is essential, as you'll be working alongside others to meet customer demands.

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Is there room for advancement for a Customer Service Representative at Domino's Pizza?

Absolutely! Domino's Pizza offers a clear path for advancement for Customer Service Representatives. Many team members have started their careers in this role and moved up to positions like General Manager, Manager of Corporate Operations, or even franchise owners. Your ambition and dedication can lead you to new opportunities within the company.

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What is the training process like for new Customer Service Representatives at Domino's?

The training process for new Customer Service Representatives at Domino's Pizza is designed to ensure you feel ready and equipped for your role. On-the-job training will cover everything from customer interactions to food preparation and safety protocols. You'll receive guidance from experienced team members to help you succeed right from day one.

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What work conditions can I expect as a Customer Service Representative at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, you can expect to work in a fast-paced environment with exposure to varying weather conditions in-store. You'll be handling food in temperatures ranging from cool to hot, which means being prepared for quick changes in your surroundings. Your ability to multitask and maintain a positive attitude will be essential to your success!

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Common Interview Questions for Customer Service Representative
Can you describe a time when you provided excellent customer service?

During the interview, focus on a specific instance where you went above and beyond to meet a customer's needs. Explain the situation, your actions, and the positive outcome. This will highlight your commitment to exceptional service, which is crucial for a Customer Service Representative at Domino's.

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How do you handle stressful situations in the workplace?

When answering this question, provide an example of a stressful situation you've encountered and explain how you managed it. Emphasize your ability to stay calm, prioritize tasks, and work with your team to resolve issues while maintaining quality service.

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What would you do if a customer was unhappy with their order?

Your response should demonstrate empathy and problem-solving skills. Explain that you would listen to the customer's concerns, apologize for the inconvenience, and work towards a solution, such as offering a replacement or a refund. Showing that you care about customer satisfaction is key.

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Why do you want to work at Domino's Pizza?

Share your interest in pizza, your appreciation for the company’s values, and how you see yourself thriving in a customer service role. Mention the opportunities for growth and your enthusiasm for working in a fast-paced, team-oriented environment.

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How do you prioritize tasks when things get busy?

Discuss your ability to remain organized under pressure and prioritize customer needs effectively. An example could be managing order taking while ensuring the production area is running smoothly. Good time management is vital in a busy pizza shop.

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What skills do you think are essential for a Customer Service Representative?

Highlight communication skills, multitasking, and the ability to work well in a team. Also, mention the importance of attentiveness, having a positive attitude, and being capable of handling customer feedback professionally.

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Can you give an example of how you've worked with a team in the past?

Provide an example that illustrates your teamwork ability. Describe your role in the team, how you contributed to achieving a common goal, and what the outcome was. This shows your capability to collaborate effectively, which is essential at Domino's.

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Are you comfortable working in a fast-paced environment?

Express your enthusiasm for working in a dynamic setting and provide examples of how you thrive under pressure. Discuss your experience in similar environments and your strategies for maintaining efficiency and accuracy.

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What do you think makes a great customer service experience?

Discuss the importance of responsiveness, empathy, and effective communication. Explain how exceeding customer expectations can lead to loyalty and repeat business, tying it back to your role as a Customer Service Representative.

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How would you handle a disagreement with a coworker?

Talk about the importance of open communication and staying professional. Provide an example of a disagreement you've resolved, focusing on how you listened to the other person's perspective and worked together to find a solution.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
December 6, 2024

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