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Manager, Merchant Strategy & Operations - job 2 of 2

DoorDash is seeking a Manager of Merchant Strategy & Operations to improve merchant experiences and drive growth through data-driven decision making and cross-functional collaboration.

Skills

  • Analytical skills
  • SQL experience
  • Strong communication
  • Team leadership
  • Problem-solving

Responsibilities

  • Drive impact and solve operational problems
  • Own end-to-end strategy and execution for merchant success
  • Analyze data to develop hypotheses for improving financial operations
  • Collaborate with Product, Analytics, Operations, and Sales teams
  • Engage with merchants to understand their needs and optimize tools

Education

  • Bachelor’s degree

Benefits

  • 401(k) plan with employer match
  • Paid time off and parental leave
  • Wellness benefits
  • Medical, dental, and vision benefits
  • Mental health program
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$150350 / YEARLY (est.)
min
max
$121700K
$179000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager, Merchant Strategy & Operations, DoorDash USA

Are you ready to take the reins as a Manager, Merchant Strategy & Operations at DoorDash? This is an exciting opportunity, particularly if you're passionate about empowering local businesses and driving change. In this role, you'll be at the forefront of enhancing the success of merchants on our platform, working closely with diverse teams like Product, Marketing, and Analytics. You'll dig deep into data, communicating with merchants to pinpoint their needs and develop strategies to refine their operational experience. Whether it’s optimizing sales reports or ensuring accurate tax compliance, your analytical skills and ownership mentality will shine here. You’ll have the chance to test your hypotheses directly in the market, transforming creative ideas into tangible growth opportunities for businesses across various markets. Collaborating with the Senior Manager of Merchant Strategy & Operations, you’ll lead efforts that ensure our merchants aren’t just satisfied but thriving. With your experience in strategy, operations, or consulting, along with a knack for driving results through collaboration and data, you will shape the future of DoorDash's merchant experience. If you're excited about tackling challenges and building solutions that make a real difference, this position could be your next career step. Come be part of a team that's making an impact in the restaurant selection space and shaping the products that help our merchants succeed!

Frequently Asked Questions (FAQs) for Manager, Merchant Strategy & Operations Role at DoorDash USA
What responsibilities come with the Manager, Merchant Strategy & Operations position at DoorDash?

The Manager, Merchant Strategy & Operations at DoorDash is responsible for developing and executing strategies that drive merchant success. This includes optimizing sales, tax, and reporting tools, working cross-functionally with teams such as Sales and Product, and leveraging data analytics to identify areas for improvement. The role involves understanding merchant needs, experimenting with new solutions in the market, and ultimately enhancing their operational experience.

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What qualifications are needed for the Manager, Merchant Strategy & Operations role at DoorDash?

To qualify for the Manager, Merchant Strategy & Operations position at DoorDash, candidates should have at least a Bachelor's degree and a minimum of 6 years of experience in consulting, strategy, or operations. Experience in high-growth or startup environments, team leadership, and a solid grasp of data analytics, especially SQL, are highly beneficial. Strong communication skills and a proactive, ownership-driven approach are essential for success in this role.

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How does the Manager, Merchant Strategy & Operations impact merchant experiences at DoorDash?

The Manager, Merchant Strategy & Operations directly influences merchant experiences at DoorDash by ensuring they have the right tools and resources to operate efficiently. By analyzing data, gathering feedback from merchants, and collaborating with various teams, this role helps identify pain points and develop innovative solutions that empower merchants to enhance their business operations, ultimately improving their profitability and user satisfaction.

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What kind of projects will I work on as a Manager, Merchant Strategy & Operations at DoorDash?

As a Manager, Merchant Strategy & Operations at DoorDash, you will manage a variety of projects aimed at enhancing the merchant experience. This includes developing new incentive models for sales teams, creating self-service tools for merchants, and generating actionable insights from data to drive growth. Your role will require testing market solutions and refining strategies to innovate servicing options that cater to merchant needs across different markets.

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What is the work culture like for the Manager, Merchant Strategy & Operations at DoorDash?

At DoorDash, the work culture for the Manager, Merchant Strategy & Operations is dynamic, inclusive, and collaborative. The team values diverse perspectives and encourages open communication to solve complex problems. As part of a technology and logistics company that's rapidly evolving, you’ll have ample opportunity to share your insights and ideas, driving change and positively impacting the business and its merchant partners.

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Common Interview Questions for Manager, Merchant Strategy & Operations
Can you explain how your experience aligns with the role of Manager, Merchant Strategy & Operations?

When answering this question, highlight specific instances from your past roles that demonstrate your analytical skills, strategic thinking, and collaboration abilities. Discuss relevant projects where you drove merchant success or overcame operational challenges, emphasizing your ownership mentality and data-driven decision-making approach.

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What strategies would you implement to optimize merchant operations?

To answer effectively, discuss a systematic approach to problem-solving. Outline potential strategies such as stakeholder engagement, data analysis for identifying operational gaps, and developing tools or interventions tailored to merchant needs. Highlight any relevant experiences that underscore your ability to implement such strategies successfully.

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How do you prioritize tasks and projects when managing multiple responsibilities?

Share your method for prioritization, which may include techniques like impact versus effort analysis, stakeholder input, and deadlines. Give an example of a time when this approach led to positive outcomes in a challenging project, emphasizing your organizational skills and ability to focus on high-impact activities.

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How would you assess the effectiveness of new tools or strategies implemented for merchants?

Focus on the importance of data analytics and feedback mechanisms. Explain how you would measure success through KPIs, merchant satisfaction surveys, and performance data. Cite previous experiences where you effectively assessed and iterated on a tool or strategy based on measurable outcomes.

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Can you describe a time you overcame a significant challenge in your previous role?

Use the STAR (Situation, Task, Action, Result) method to narrate a challenge where you played a pivotal role. Be specific about the actions you took, how you collaborated with others, and the ultimate results that showcased your problem-solving skills and perseverance.

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What is your approach to collaborating with cross-functional teams?

Discuss the importance of communication, clarity of roles, and regular check-ins. Mention how you've successfully collaborated in the past, perhaps by navigating conflicts or aligning different interests toward common goals. Share your belief in fostering an inclusive team environment to ensure all voices are heard.

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How would you ensure that the voice of the merchant is central to decision-making?

Explain that you prioritize gathering merchant feedback through surveys, interviews, and focus groups. Emphasize the importance of keeping open channels of communication with merchants and leveraging data analytics to represent their perspectives in discussions and strategies effectively.

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What role does data play in your strategy formulation?

Data should be the backbone of your strategy. Discuss how you identify trends, measure performance, and derive actionable insights from data. Provide an example of how data has influenced your decision-making process in a previous role to drive significant results.

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How do you maintain motivation and engagement within your team?

Talk about fostering a motivating environment through recognition, professional development opportunities, and open dialogue. Share personal experiences where your leadership style encouraged team bonding and high levels of engagement, leading to improved team performance.

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What steps would you take to adapt strategies in a constantly changing environment?

Emphasize the importance of agility and continuous learning. Discuss how you stay informed about industry trends, encourage feedback loops, and iteratively refine strategies to respond to environmental shifts. Reference examples where your adaptability led to successful outcomes.

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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.

1547 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$121,700/yr - $179,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 10, 2025

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