Provider Operations Associate

As a Provider Operations Associate at Parallel, your primary responsibilities will encompass managing the provider time-tracking process to ensure accurate billing, collaborating with cross-functional teams to enhance operational efficiency, and providing one-on-one support to providers facing billing queries. Additionally, you will be tasked with compiling data to assess trends and propose actionable improvements, fostering an environment where our providers can thrive.

To excel as a Provider Operations Associate at Parallel, candidates should possess a bachelor’s degree and have 0-2 years of experience in administration or operations within healthcare or educational settings. Strong attention to detail, a customer service mindset, effective communication skills, and proficiency in data management tools such as Airtable and Google Suite are vital for success in this position.

The Provider Operations Associate actively contributes to Parallel's mission by ensuring that educators and clinicians can effectively bill for their time, thereby improving access to special education services. By streamlining operations and supporting providers, you will enhance the overall efficiency of our services and help make a positive impact on the students we serve.

At Parallel, you can expect a flexible, supportive, and collaborative work environment. As a remote position within a female-led organization, we prioritize diversity, equity, and inclusion, fostering a culture where team members can share ideas, seek help, and grow together without the burden of micromanagement.

While prior experience in a high-growth startup is a bonus, it is not a requirement for the Provider Operations Associate role at Parallel. Candidates without this background but with a passion for process improvement and customer service in healthcare or educational settings are encouraged to apply.

In your response, outline how you would manage time-tracking tasks, collaborate with cross-functional teams, and support providers. Emphasize your ability to adapt to various situations and the importance of teamwork in achieving operational goals.

Share a specific example from your experience where you identified a process that could be enhanced. Describe the steps you took to implement a solution and the positive impact it had on operations.

Discuss techniques you use for time management, such as setting priorities based on urgency and importance, using digital tools for tracking tasks, and maintaining open communication with your team to ensure alignment.

Outline a supportive approach involving one-on-one meetings, clear communication of resources, and ongoing education on policies and systems to empower providers in navigating the billing process.

Explain the importance of thorough investigation, collaboration with other teams, and proactive communication with providers. Highlight your commitment to maintaining accuracy and accountability in the time-tracking process.

Provide examples of tools you’ve used, such as Airtable, Google Suite, and Zendesk. Discuss how you’ve leveraged these technologies to manage data and improve operational efficiency.

Discuss the importance of regular check-ins, updates through team collaboration tools, and being proactive with outreach to maintain strong relationships within a remote work environment.

Share your passion for improving access to education, your admiration for Parallel's mission, and your enthusiasm for contributing to a supportive and innovative team focused on operational excellence.

Talk about establishing relevant metrics to evaluate the efficiency and accuracy of the time tracking, such as provider feedback, consistency in billing, and turnaround times for resolving issues.

Identify potential challenges such as managing provider expectations or dealing with tech-related issues. Discuss your proactive approach to problem-solving and seeking collaborative solutions.