Strategic Account Development Executive - job 1 of 2

As a Strategic Account Development Executive at DoorDash, your main responsibilities revolve around engaging with existing merchant partners to enhance their growth on the DoorDash platform. You will run the full sales process, engaging with decision makers and using data to demonstrate how new tools can boost revenue. The role includes managing complex pipelines, negotiating partnership terms, and ensuring successful sales outcomes through upselling and cross-selling DoorDash products.

To qualify for the Strategic Account Development Executive position at DoorDash, candidates should have at least 5 years of sales experience, with a minimum of 3 years specializing in existing client upsell, cross-sell, or promotions. A strong background in B2B and SaaS sales is essential, along with project management skills and the ability to maintain complex data spreadsheets.

Yes, the Strategic Account Development Executive position at DoorDash offers a hybrid work model, requiring at least 50% travel to meet merchant partners in person. You can work remotely for part of the week, ensuring flexibility while meeting the needs of both the job and your personal life.

At DoorDash, the Strategic Account Development Executive role allows for significant career growth. Reporting directly to the Manager of Strategic Account Development, you'll have the opportunity to deepen your skills in sales and negotiation while collaborating with various teams. The role not only cultivates individual capabilities but also prepares you for leadership positions within the company.

The Strategic Account Development Executive at DoorDash follows an end-to-end sales process that involves sales discovery, pipeline management, and engaging strategic decision makers. You'll work closely with existing clients, focusing on understanding their needs while leveraging data analytics to craft compelling sales packages that achieve mutual benefit.

When discussing your B2B sales experience, focus on specific instances where you've successfully upsold or cross-sold to clients. Highlight any metrics that demonstrate your success, such as revenue growth or client retention rates. Explain your approach to building relationships and tailoring solutions to meet client needs.

Engaging with C-suite executives requires a strategic approach. Prepare by researching their business challenges and demonstrate knowledge of their industry. Use relevant data to highlight how DoorDash solutions can address their needs. Building rapport and demonstrating credibility is key—frame your conversations around their goals rather than just selling your products.

Discuss your methods for effective pipeline management, such as maintaining a detailed CRM, setting clear deadlines, and prioritizing leads based on their potential value. Mention how you regularly review your pipeline to ensure follow-ups and adjustments are made to keep opportunities moving forward.

Handling objections effectively is crucial in sales. Share your approach, which includes listening closely to the client’s concerns, empathizing with their position, and providing data-driven responses that address their objections. Offering solutions that align with their business goals can often convert skepticism into sales.

When asked about negotiations, provide a specific example where you identified mutual value. Describe the preparation you undertook, the strategy you implemented during discussions, and the positive outcome for both parties. Highlight your ability to adapt your approach based on the client's responses.

Data is vital in shaping my sales strategy. Explain how you utilize analytics to identify trends, forecast potential sales, and tailor your sales pitches. Providing quantifiable forecasts helps clients see the predicted impact of potential investments, which can be persuasive.

Staying informed about industry trends involves a mix of following industry publications, participating in webinars and professional groups, and networking with other professionals in the field. This knowledge not only helps you in conversations with clients but also positions you to advise them better.

Turning a dissatisfied client into a satisfied customer involves active listening and proactive problem-solving. Share a story where you went the extra mile, whether through personalized communication or exceeding expectations, to resolve their issues and ultimately restore their faith in your product.

Prioritizing accounts involves evaluating potential revenue, strategic importance, and relationship history. Explain how you assess each account's unique circumstances and apply a structured approach to ensure that your efforts bring the most substantial returns while maintaining service quality across all accounts.

Convey your passion for DoorDash and its mission. Highlight how its advancements in providing convenience and growth opportunities excite you. Discuss how you believe the innovative products offered can significantly improve merchants' operational success, fostering deeper relationships while aiding local economies.