Case Manager Supervisor - job 1 of 3

As a Case Manager Supervisor at Dungarvin, you will oversee the case management program by monitoring and evaluating services, coordinating activities, and ensuring a high standard of service delivery. You will also train and supervise a team of case managers, manage quality assurance, and actively contribute to leadership and management strategies that impact the program and the individuals we serve.

To qualify for the Case Manager Supervisor position at Dungarvin, candidates must possess a bachelor’s degree in a human service-related field along with at least two years of experience working with individuals with disabilities. Strong communication skills, knowledge of case management principles, and the ability to negotiate and resolve conflicts are essential to meet the demands of this role effectively.

Dungarvin provides a comprehensive benefits package for Case Manager Supervisors, including a competitive salary ranging from $60,200 to $61,855. Additional benefits include medical, vision, and dental insurance, paid time off, flexible spending accounts, retirement plans, and opportunities for professional development and training.

The typical work schedule for a Case Manager Supervisor at Dungarvin is Monday to Friday, 8 AM to 5 PM. However, there is some flexibility required, as you may need to adjust your hours to accommodate the schedules of individuals and their families, including some early morning, evening, or weekend work.

Dungarvin is committed to the growth of its employees, offering numerous opportunities for professional development, including paid training and participation in committees and conferences. As a Case Manager Supervisor, you will be encouraged to pursue growth within the organization and take part in initiatives that enhance service delivery and personal skills.

Training new case managers involves a structured program that includes both theoretical knowledge and practical experience. Discuss your methods for introducing them to case management principles, organizational policies, and fostering their communication skills to build rapport with clients and families.

Conflict resolution is fundamental in the role of a Case Manager Supervisor. Share a specific situation where you facilitated communication between dissenting parties, focused on mediation skills, and worked towards a constructive resolution that satisfied both parties while maintaining team cohesion.

To ensure compliance, I prioritize open communication and continuous training. Discuss your strategies for keeping staff informed about policy changes, running regular compliance audits, and addressing any areas of concern promptly and effectively.

Evaluating case management services involves assessing outcomes through data analysis, client feedback, and quality assurance processes. Illustrate your approach to gathering and interpreting data to refine service delivery and drive improvements that benefit clients.

Familiarity with community resources is key in this role. Talk about your knowledge of local services, partnerships you’ve built, and how you’ve successfully connected clients with resources that meet their specific needs.

Creating a collaborative workspace can be achieved through regular team meetings, encouragement of sharing experiences, and emphasizing teamwork in achieving client goals. Share how you promote camaraderie and support among your team members.

Discussing challenges such as balancing administrative responsibilities while supporting your team can provide insight into your management style. Illustrate how you tackle these challenges while remaining focused on the well-being of both staff and clients.

Handling client refusals requires empathy and communication skills. Describe how you would engage the client, address their concerns, and work collaboratively to find a solution that respects their autonomy while ensuring they receive necessary support.

Staying informed on regulations can be done through continual education, attending workshops, and being involved in professional networks. Elaborate on the techniques you use to keep yourself and your team knowledgeable on changing guidelines.

Share your passion for helping individuals with disabilities and enhancing their quality of life. Discuss what drives you each day, whether it’s seeing client success stories, supporting a dedicated team, or creating effective strategies for better service delivery.