Professional Services Implementation Manager III

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

About the role:

The Professional Services Implementation Manager III plays a crucial role in leading and managing the successful execution of complex implementation projects for the organization's clients. This position requires a skilled project management professional with a deep understanding of client engagement, team leadership, and technical solutions to drive the delivery of high-quality services. This role is completely customer facing and is the conduit and initial escalation point for customer interactions.

What you will do:

o Develop and execute comprehensive project plans, including scope definition, resource allocation, timeline management, and risk mitigation strategies.

o Ensure adherence to project management best practices, quality standards, and established processes.

o Act as the primary point of contact for key clients during the implementation process, building strong relationships and managing client expectations.

o Collaborate with clients to define project objectives, deliverables, and success criteria.

o Provide regular project updates to clients, addressing inquiries and concerns in a professional and timely manner.

o Work closely with technical teams to ensure the successful integration, configuration, and deployment of solutions that meet client requirements.

o Provide guidance on technical challenges and contribute to solution design discussions.

o Proactively identify potential project risks and develop strategies to mitigate them.

o Address project-related issues promptly, working with cross-functional teams to find effective solutions.

o Collaborate with sales, account management, product, and support teams to ensure alignment on project scope, goals, and requirements.

o Facilitate effective communication and collaboration among different departments to ensure seamless project delivery.

o Maintain accurate project documentation, including project plans, status reports, change requests, and client communications.

o Provide regular project updates and performance reports to senior management.

About you:

o Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or related field. 

o 5+ years of related experience, master’s degree and 3+ years of related experience, or equivalent related work experience. 

o Proven experience in project management, professional services, or a related field.

o Strong leadership skills with the ability to manage and motivate cross-functional teams.

o Excellent communication and interpersonal skills for effective client interaction and team collaboration.

o Proficiency in project management methodologies, tools, and best practices.

o Experience working in AGILE and Waterfall methodologies.

o Technical background with an understanding of software solutions and implementation processes.

o 2+ years experience working with customers with at least one difficult customer interaction that had a positive outcome.

o Experience with one of the following or similar for task and feature management; JIRA or Azure Dev-Ops.

o Ability to analyze complex problems, prioritize tasks, and make informed decisions.

o Experience in managing budgets and resource allocation for projects.

What We Offer:

o Comprehensive medical, dental, vision, and life insurance

o Competitive compensation package and equity

o 401(k) match

o Monthly work from home stipend of $50 net

o Flexible work schedule and paid time off

o Collaborative culture with a supportive team

o A great place to work with unlimited growth opportunities

o The opportunity to make massive contributions at a hyper-growth company

o Make an impact on a product helping ship millions of packages per day

Data Privacy Notice for Job Applicants:

For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."

To be considered for this position, you must be authorized and based in the United States.