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Sales Representative

Company Description

Company Description

Edwards Label is a rapidly growing and innovative packaging printer, specializing in pressure-sensitive labels and flexible packaging for retail, commercial, and industrial markets. Known for our quick turnaround times, ingenuity, and unmatched customer service, we are a trusted partner for our clients.

As an employer, Edwards Label fosters a strong company culture that empowers employees to reach their highest potential. Operating in a unique niche market of printing, we are committed to training and promoting from within to ensure our team's growth and success.

We also offer a comprehensive benefits package that includes:

  • 401(k)
  • Medical, dental, and vision insurance
  • Paid holidays and vacation

For more information about our company, please visit our website: www.edwardslabel.com.

Job Description

Job Summary

The Sales Representative is responsible for selling Edwards Label’s printing services by developing new accounts and maintaining existing accounts. This role requires proactive customer engagement, in-depth product knowledge, and effective sales techniques to drive revenue growth.

Key Responsibilities

  • Sell company products and services to new and existing customers.
  • Maintain and expand annual profitable sales within assigned accounts.
  • Prospect and establish new accounts.
  • Study product information to enhance professional knowledge.
  • Address customer inquiries, provide information, and ensure customer satisfaction.
  • Obtain detailed job specifications and close sales based on contracts.
  • Explain technical product or service details accurately.
  • Distribute promotional literature or samples to customers.
  • Present proposals to current and prospective customers and negotiate pricing or terms.
  • Maintain accurate records of sales transactions.
  • Verify customer credit information and process financial transactions.
  • Manage customer accounts, address complaints, and coordinate issue resolution.
  • Collaborate with managers and supervisors to improve processes and resolve non-conformance issues.
  • Contact customers regarding inquiries, claim investigations, or adjustments.
  • Recommend improvements to products, packaging, shipping, services, and billing procedures.
  • Attend sales meetings, training sessions, and industry trade shows.
  • Maintain a clean and organized workspace.
  • Perform other duties as assigned by management.
  • Overtime Authorization and Requirement - Unauthorized approval in advance of working overtime and repeated refusal to work overtime are violations of company policy.

Knowledge & Skills

  • Understanding of sales principles, marketing strategies, and product promotion techniques.
  • Strong customer service orientation, with the ability to assess needs and enhance satisfaction.
  • Proficiency in communication, negotiation, and problem-solving.
  • Basic knowledge of financial transactions, including customer credit verification.
  • Strong time management and organizational skills, with the ability to multitask effectively.

Abilities

  • Work effectively with a diverse customer base.
  • Prioritize tasks and manage workflow efficiently.
  • Recognize potential issues and make informed decisions under pressure.
  • Adapt to changing circumstances and work independently with minimal supervision.
  • Perform repetitive upper-body motions and lift office supplies up to 20 lbs.
  • Maintain attention to detail and work in a structured, organized manner.

Salary Range: Competitive, based on experience

Qualifications

  • High school diploma or equivalent required.
  • Minimum of one year of sales experience preferred.

Additional Information

Edwards Label is an Equal Opportunity Employer.

Equal access to programs, services and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Representative , Edwards Label

Join the exciting team at Edwards Label as a Sales Representative and take your career in sales to new heights! Based in Skokie, IL, Edwards Label is a rapidly growing and innovative packaging printer that specializes in pressure-sensitive labels and flexible packaging for a variety of markets. In this pivotal role, you will be responsible for developing new accounts while nurturing existing relationships, showcasing your exceptional customer service skills and in-depth product knowledge. As a Sales Representative, your focus will be on proactive customer engagement, driving revenue growth, and enhancing customer satisfaction through effective sales techniques. Your responsibilities include selling the company's products and services, maintaining detailed records of sales transactions, and coordinating issue resolution while collaborating with management to streamline processes. Edwards Label takes pride in fostering a positive company culture that empowers you to grow professionally, with a robust benefits package that includes medical, dental, and vision insurance. Experience a fulfilling work environment where your contributions are celebrated and rewarded as you embark on your journey with us. If you're passionate about sales and looking to grow your career, Edwards Label is the perfect place for you!

Frequently Asked Questions (FAQs) for Sales Representative Role at Edwards Label
What are the primary responsibilities of a Sales Representative at Edwards Label?

As a Sales Representative at Edwards Label, your primary responsibilities include selling our unique printing services to both new and existing customers, maintaining and expanding profitable sales within assigned accounts, and addressing customer inquiries to ensure satisfaction. You will also need to conduct market research, propose solutions to customers, and manage your sales pipeline efficiently.

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What qualifications and experience are needed to apply for the Sales Representative position at Edwards Label?

To apply for the Sales Representative position at Edwards Label, a high school diploma or equivalent is required, along with a minimum of one year of sales experience preferred. Strong communication skills, a customer service orientation, and an understanding of sales principles and marketing strategies will also benefit candidates aiming for this role.

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How does Edwards Label support the growth of its Sales Representatives?

Edwards Label is committed to your professional development and growth. The company fosters a supportive environment that encourages learning through training sessions, sales meetings, and attendance at industry trade shows. We believe in promoting from within and provide opportunities for continuous advancement based on performance.

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What does the work environment look like for a Sales Representative at Edwards Label?

The work environment for a Sales Representative at Edwards Label is vibrant and collaborative. You will work both independently in your territory and alongside dedicated teams in our Skokie, IL office. You'll have the chance to engage with diverse clients while maintaining a clean and organized workspace, ensuring that you can multitask and prioritize effectively.

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What makes Edwards Label stand out from other companies for Sales Representatives?

Edwards Label stands out by combining innovation in packaging printing with exceptional customer service and rapid turnaround times. Our commitment to employee empowerment, comprehensive benefits, and fostering a strong company culture makes working as a Sales Representative both rewarding and fulfilling. Join us to be part of a trusted partner in the industry.

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Common Interview Questions for Sales Representative
Can you describe your experience in sales and how it relates to the role of Sales Representative at Edwards Label?

When describing your experience in sales, focus on specific achievements such as sales targets you met, strategies you implemented, and how you built long-lasting customer relationships. Tailor your response to highlight skills that are relevant to the Sales Representative role, reflecting your understanding of Edwards Label's market and products.

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How would you approach selling Edwards Label's products to a potential client?

In your response, outline a systematic approach to selling, starting with researching the client's needs, introducing relevant products from Edwards Label that meet those needs, and illustrating the unique advantages of our offerings. Emphasize the importance of listening to the client and addressing any concerns they may have.

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What strategies do you use to maintain customer satisfaction and loyalty?

Discuss how you prioritize customer feedback, the importance of follow-ups, and personalized communication. Mention any tools or processes you use to track customer satisfaction metrics and provide examples of how you've successfully turned dissatisfied customers into loyal advocates.

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How do you handle objections from potential clients when selling?

Explain your process for handling objections, such as listening actively, acknowledging the client's concerns, and providing tailored responses or solutions. Offer examples of situations where you've successfully navigated objections and closed the sale.

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What do you believe are the most important skills for a Sales Representative at Edwards Label?

Talk about skills like effective communication, proactive problem-solving, strong negotiation techniques, and the ability to assess customer needs. Relate these skills back to the key responsibilities of selling products and maintaining customer satisfaction at Edwards Label.

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Can you provide an example of a successful sales campaign you've executed?

Share a detailed account of a sales campaign you led, focusing on the objectives, strategies implemented, and measurable results achieved. Highlight how you tackled any challenges that arose and ensure the narrative showcases your abilities relevant to the Sales Representative role.

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How do you prioritize your sales tasks and manage your time effectively?

Describe any methods or tools you use for time management, such as creating daily to-do lists or using CRM software. Emphasize the importance of setting clear priorities based on client deadlines and sales goals, ensuring that you remain organized while maximizing productivity.

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What do you know about Edwards Label and why do you want to work here?

In this answer, express your enthusiasm for Edwards Label's innovative approach to packaging printing and their commitment to customer service. Mention any specific aspects of the company's culture or values that resonate with you, and demonstrate how your motivations align with the mission of the company.

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How have you measured success in your previous sales roles?

Focus on quantifiable metrics such as sales targets, customer acquisition rates, and customer satisfaction scores. Share specific examples that demonstrate how you monitor your performance and adapt strategies to achieve better results.

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Are you comfortable working in a fast-paced environment, and how do you handle stress?

Discuss your adaptability to fast-paced environments, providing examples of how you thrive under pressure. Offer strategies for stress management, such as effective communication or time management techniques, to show you can maintain a calm demeanor while meeting deadlines.

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Founded in 1997, Edwards Label is an industry leader that aspires to make a wide range of labels that solve impossible problems and market products in ways that no one else can. It specializes in printing and flexible packaging, and known by its c...

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March 23, 2025

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