Account Manager, Enterprise

As an Account Manager, Enterprise at Euromonitor International, your primary responsibilities include renewing existing client accounts, driving revenue retention, and identifying new engagement opportunities within those accounts. You will develop and execute personalized annual engagement plans, conduct proactive account research, and collaborate with research teams to optimize client interactions. Your role is crucial in managing relationships, negotiating contract renewals, and ensuring that clients maximize the value from our offerings.

To be considered for the Account Manager, Enterprise role at Euromonitor, candidates should have 3-5 years of sales experience with a record of achieving targets. It’s essential to possess strong relationship management skills, organizational abilities, and comfort in interacting with executives. Ideally, candidates should demonstrate grit, intellectual curiosity, and a commitment to understanding client needs. An international perspective and a willingness to travel can also enhance your candidacy.

Euromonitor places a strong emphasis on professional development for Account Managers through extensive training opportunities at all levels. The company prides itself on promoting talent from within, allowing for career advancement across departments and into managerial roles. This commitment to growth, combined with a supportive work environment, helps Account Managers sharpen their skills and expand their career horizons.

The work environment for an Account Manager at Euromonitor is designed to balance hard work with community and social interaction. The company values flexibility with hybrid work options and core hours, encouraging a work-life balance. With a diverse, multinational workforce, employees also enjoy social events and team activities, making for a fun and engaging workplace that prioritizes collaboration.

Euromonitor offers a competitive salary range for the Account Manager, Enterprise position, along with a comprehensive benefits package that includes healthcare options, a 401k plan, generous paid time off, and opportunities for flexible working hours. Employees also receive two volunteering days a year as part of the company’s Corporate Social Responsibility Program, which contributes to making a positive impact in local communities.

In the role of an Account Manager, it's crucial to prioritize tasks by evaluating client needs, upcoming deadlines, and potential growth opportunities. Utilize tools like account management software to keep track of important interactions and deadlines. Focus on building strong relationships with key stakeholders to ensure that your clients feel valued, while also identifying opportunities that align with their objectives.

One effective strategy for engaging a difficult client involves first establishing trust through consistent, open communication. I would provide regular updates about how our services directly meet their needs and proactively address any concerns they might have. By being transparent and genuinely interested in solving their challenges, I have successfully turned hesitant clients into advocates for our services.

Identifying new opportunities within existing accounts requires a mix of proactive research and relationship-building. I regularly analyze account usage data and gather feedback from clients to understand their evolving needs. Engaging in conversations with client teams allows me to uncover unmet needs while educating them on how our products can offer additional value. This consultative approach ensures that I pinpoint opportunities effectively.

When negotiating contracts with clients, I approach the conversation with a mindset focused on mutual benefit. I prepare by understanding both Euromonitor's offerings and the client's needs thoroughly. Clear communication about the value provided and maintaining a fair negotiating stance helps build trust, and I am always open to finding creative solutions that meet both parties’ objectives while ensuring a long-term partnership.

In my previous role, I exceeded a sales target by 30% in a quarter by implementing targeted account strategies that involved deep engagement with key decision-makers. By aligning our offerings with their business goals and fostering a strong relationship, I demonstrated the value of our services, resulting in upsells and renewals that surpassed forecasted figures.

As an Account Manager, I consider metrics such as client retention rates, upsell ratios, and engagement metrics to be critical indicators of my performance. I consistently track renewal rates to gauge client satisfaction and success in driving growth. Using these metrics not only helps me to assess my strategies but also allows me to identify areas of improvement.

Ensuring continued client satisfaction involves ongoing communication, regular check-ins, and being responsive to their needs. I regularly solicit feedback to capture their experience and use it to inform our service strategies. By over-delivering on their expectations and showing genuine interest in their goals, I aim to create loyal partnerships that thrive.

If a client expresses dissatisfaction, my first step is to listen carefully and empathize with their concerns. I aim to understand the root cause of their frustration and inquire about specific areas needing improvement. I then coordinate with my team to develop a swift and actionable plan to address these issues while keeping the client informed throughout the resolution process.

I believe team collaboration is key to success in account management. I leverage internal relationships by engaging with research teams and support staff to enhance the quality of our client engagements. Regularly sharing insights with colleagues helps us craft better strategies for our clients and ensures comprehensive coverage of their needs.

I am motivated by the challenge of meeting and exceeding my goals while helping clients achieve their objectives. The sense of accomplishment from knowing I have made a meaningful impact on their business drives me. Additionally, working in a collaborative environment where my contributions elevate the team's success keeps me engaged and enthusiastic about my role.