Commerical Insurance Account Manager (Remote: Southeast)

As a Commercial Insurance Account Manager at IOA, your primary responsibilities include managing your assigned book of business, ensuring excellent account retention, and overseeing day-to-day customer service tasks. You’ll focus on activities like policy management, conducting client research, negotiating coverage proposals, and handling billing and claims. By leading the account management team, you also play a crucial role in maintaining system accuracy and ensuring that client needs are met promptly throughout the renewal process.

To qualify for the role of Commercial Insurance Account Manager at IOA, candidates should have at least 3 years of account management experience or 5 years in the insurance field. An active Property & Casualty license is required, while professional designations such as CIC are preferred. Additionally, strong analytical skills, exceptional customer service, proficiency in MS Office, and a high school diploma or equivalent are necessary for this position.

At IOA, the work environment for a Commercial Insurance Account Manager is fully remote, allowing flexibility and work-life balance. You will be part of a respectful and supportive culture that promotes collaboration and community service. IOA values diversity and strives to create an inclusive workplace where employees feel valued and empowered. The emphasis is placed on professional growth and continuous improvement in individual and team performance.

Commercial Insurance Account Managers at IOA enjoy a variety of benefits, including competitive salaries, company-paid health insurance, paid holidays, vacations, and sick leave. Additionally, employees receive a 401K plan with employer matching, participate in an employee stock plan, and have access to professional growth opportunities. IOA also emphasizes a healthy work-life balance, ensuring that you can excel in both your professional and personal life.

To prepare for the application process for the Commercial Insurance Account Manager position at IOA, ensure your resume highlights relevant experience in account management and the insurance industry. Familiarize yourself with common industry practices and standards, and be ready for a 30-minute phone screen followed by online assessments and interviews. Show your enthusiasm for customer service and demonstrate your strong communication skills, as these are crucial for success in this role.

When answering this question, highlight your relevant experience, focusing on your accomplishments in managing insurance accounts. Discuss specific examples where you successfully retained clients or resolved complex issues. Detail any metrics that demonstrate your accomplishments, such as account growth or client satisfaction scores.

For this question, provide a concrete example of a difficult client interaction you managed. Emphasize your approach in understanding the client's concerns, finding a solution, and maintaining professionalism throughout the process. Highlight your communication skills and ability to empathize while resolving issues promptly.

In your response, discuss various strategies you implement, such as proactive communication, ensuring coverage aligns with client needs, and regularly reviewing policies with clients. Talk about how you gauge client satisfaction and identify opportunities for improvement to keep clients engaged and satisfied.

Explain your method for prioritizing tasks based on urgency and importance. You might want to mention tools you use for task management, system workflows, or team communications that help you stay organized, ensuring no tasks fall through the cracks while maintaining quality service.

This is a chance to showcase your industry knowledge. Discuss risk management as a core aspect of insurance, covering how identifying, analyzing, and mitigating risks can help protect clients. Share examples of how you have applied this understanding in your previous roles to recommend the best coverage options for clients.

Detail your leadership style and how you foster collaboration within your team. Highlight your communication approach, methods to promote teamwork, and how you support team members in their success, allowing you to achieve higher performance collectively.

Mention any CRM platforms or agency management systems you're proficient in. Discuss how these tools have helped you track client engagements, manage communications, and ensure that every client's needs are met efficiently. Providing specific examples can reinforce your answer.

Share a specific story about a time you went above and beyond for a client, whether through enhancing communication, addressing a persistent issue, or recommending tailored coverage options. Conclude with positive feedback from the client or measurable results that underscore your success in enhancing satisfaction.

Discuss your self-motivation skills and strategies that help you remain productive in a remote setting. Cite examples such as setting daily goals, maintaining a structured schedule, and creating a dedicated workspace that fosters focus and productivity.

Emphasize your commitment to continuous learning through professional development. Provide examples of industry publications, webinars, or networking opportunities you engage with to stay informed about changes in insurance laws and best practices, ensuring your skills and knowledge remain relevant.