Domestic Service Representative

As a Domestic Service Representative at Expeditors, your key responsibilities include ensuring accurate client billing, managing disputes, maintaining data integrity, and providing proactive communication with both internal and external customers. You will also be expected to track and trace shipments, embrace technology for efficiency, and support your team through cross-training efforts.

To qualify for the Domestic Service Representative role at Expeditors, candidates should have 1-3 years of accounts payable or general accounting experience. Proficiency in Microsoft Office, especially Excel, is essential, along with excellent communication skills, a detail-oriented approach, and the ability to thrive in high-volume situations.

At Expeditors, training is a key part of your career development. We expect Domestic Service Representatives to achieve at least 52 hours of training annually, which includes both mandatory and optional sessions. This commitment to training ensures you are well-equipped to stay current with logistics practices and technologies.

Expeditors places a strong emphasis on promoting from within. More than 50% of our employees have been with the company for over five years, reflecting our commitment to career development. As a Domestic Service Representative, you'll have access to training and personnel development programs designed to help you advance in your logistics career.

The expected compensation for a Domestic Service Representative at Expeditors ranges from $18.00 to $22.00 per hour. In addition to a competitive salary, we offer an array of benefits, including paid vacation, medical and dental health plans, life insurance, and a robust 401(k) retirement savings plan.

When answering this question, focus on specific tasks you've handled in accounts payable, such as processing invoices or resolving billing disputes. Highlight your attention to detail and any software tools you used to improve accuracy and efficiency.

Discuss your time management techniques, such as using to-do lists or prioritizing tasks based on deadlines. Provide examples of how you've effectively managed multiple responsibilities, ensuring that you consistently meet targets.

Emphasize your communication skills and your ability to remain calm under pressure. Share an example where you successfully turned a challenging situation into a positive experience for the customer.

Talk about the importance of teamwork in achieving operational goals. Share specific examples where collaboration has led to improved processes or customer satisfaction.

Discuss your methods for double-checking data entries and your experience using Excel features like VLOOKUP or Pivot Tables to analyze data effectively. Highlight how accuracy impacts overall operations and customer service.

Showcase your analytical skills by discussing a specific instance where you identified inefficiencies. Explain the steps you took to implement improvements and the positive outcomes that followed.

Talk about your methods for staying informed about regulations, such as attending training sessions or reviewing industry publications. Stress the importance of compliance in maintaining trust with customers.

Provide your perspective on excellent customer service, emphasizing attributes such as responsiveness, empathy, and effective communication. Offer examples of how you've exemplified these qualities in previous roles.

Discuss specific tools or software that have helped you streamline processes. Provide a particular instance where technology had a measurable impact on your productivity or efficiency.

Express your understanding of the challenges in the logistics industry, such as rapidly changing regulations or the pressure for faster delivery times. Discuss how you would adapt to these challenges to continue providing exemplary service.