Client Relationship Manager Experian Health - Remote - job 1 of 2

As a Client Relationship Manager at Experian Health, you'll take charge of nurturing operational relationships with clients, resolving issues, and aligning product offerings with their evolving requirements. Your role encompasses facilitating Quarterly Business Reviews alongside the sales team, documenting strategies for future growth, and encouraging proactive adoption of our client community for better case management. The aim is to ensure our innovative solutions effectively support client objectives in the healthcare sector.

To land the Client Relationship Manager role at Experian Health, candidates must have a minimum of 4 years of experience in a Relationship Management role, preferably within healthcare IT or revenue cycle management. Familiarity with Experian Health products and services is crucial, along with proficiency in Salesforce.com or similar CRM tools. Additionally, demonstrated experience in healthcare revenue cycles, registration, and backend billing is vital for success in this position.

The Client Relationship Manager position at Experian Health involves approximately 35% travel, meaning you'll need to be comfortable visiting clients within the Central or Western United States. This travel allows you to foster deeper connections with clients, gain insights into their workflows, and deliver personalized recommendations that enhance their experience with our healthcare solutions.

Experian Health offers an attractive compensation package and a flexible work environment for its Client Relationship Manager role. Employees enjoy core benefits such as medical, dental, vision, matching 401K, and the ability to take advantage of a flexible time-off policy, which includes vacation, sick leave, and volunteer time off. These benefits reflect our commitment to work-life balance and employee wellbeing.

At Experian Health, professional development is a priority. As a Client Relationship Manager, you'll have opportunities to engage in training, workshops, and mentorship programs that facilitate continuous learning and career advancement. Our commitment to growth reflects our belief that every team member's contribution leads to innovations and improved outcomes in the healthcare industry.

When faced with challenging situations, it's essential to remain calm and listen attentively. Acknowledge the client's concerns, and work collaboratively to find a solution. Share examples of past experiences where you successfully resolved issues, emphasizing your proactive communication skills and commitment to client satisfaction.

I believe in building relationships through consistent communication and engagement. I regularly schedule check-ins, updates, and reviews to understand their needs better and showcase our product's impact. By staying informed about industry trends and helping clients leverage our solutions effectively, I promote long-term partnerships.

In my previous roles, I focused on various aspects of healthcare revenue cycles, including patient registration, claims processing, and identifying bottlenecks in workflows. I used data analytics to streamline operations and improve revenue flow, ensuring the financial health of the healthcare organizations I supported.

Effective prioritization is vital for managing multiple accounts. I utilize tools like CRM systems to track client needs and deadlines. By segmenting tasks based on urgency and importance, I ensure that I address critical client issues while also making time for strategic initiatives and follow-ups.

I approach Quarterly Business Reviews by setting clear objectives, such as assessing client performance metrics and identifying areas for improvement. By preparing an agenda that includes highlights of successes and actionable next steps, I ensure the meeting is productive and reinforces the value we bring to our clients.

I have over four years of experience using Salesforce for client management. I utilize its features for tracking interactions, managing support cases, and analyzing data to improve client engagement and reporting. My familiarity with CRM systems ensures efficient and effective communication with clients.

First, I would listen carefully to understand their concerns fully. Then, I would evaluate the situation to identify underlying issues and work collaboratively with the client to develop a solution. Open communication and transparency are essential in regaining their trust and ensuring they feel heard and valued.

I rely on CRM systems, such as Salesforce, to log client interactions, track follow-ups, and schedule reminders. Additionally, I utilize spreadsheets and project management tools to monitor key performance indicators and client satisfaction metrics, ensuring that I stay on top of all client-related initiatives.

Staying current with industry trends involves continual learning through attending conferences, participating in webinars, and subscribing to reputable healthcare publications. I also network with industry peers to exchange insights and trends, ensuring I’m equipped to provide informed, relevant solutions to my clients.

I admire Experian Health's commitment to innovation and its focus on improving healthcare through data-driven solutions. Joining a company that values employee contributions and promotes a collaborative culture aligns with my personal values, and I am eager to be part of a team that is dedicated to making meaningful changes in healthcare.