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Licensed Optician - General Manager

Company Description

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. Eyeglass World has over 100 locations across the United States and offers eye exams, contact lenses, eyeglasses, sunglasses and protective eyewear. The brand keeps customers happy with affordable prices and same-day service via in-store labs.

For more details about Eyeglass Word, visit

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our General Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Achieve and maintain the highest level of customer service.
  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Monitor sales results against budgeted.
  • Ensure all store associates achieve and maintain the highest level of customer service.
  • Investigate and compile competitive information.
  • Provide daily and weekly statistics to District Manager and corporate office.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Hire, supervise and train all store associates.
  • Motivate associates to exceed performance standards.
  • Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers. 

Qualifications

Are you the right fit? – The Suitable Talent

  • Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Maintain license as required by state.
  • Management experience in retail and/or optical industry.
  • ABO & NCLE Certified.
  • Proficient computer skills. 

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Licensed Optician - General Manager, Eyeglass World

Join the team at Eyeglass World as a Licensed Optician - General Manager in beautiful Naples, FL! At Eyeglass World, part of National Vision, we take pride in offering a diverse range of optical services, from eye exams to stylish eyewear, all at affordable prices. As a General Manager, you'll be the heart of the store, ensuring our customers receive top-notch service and creating a welcoming environment for everyone that walks through our doors. Your leadership will shine as you manage daily operations, motivate staff, and drive sales performance while focusing on enhancing the customer experience. You’ll also have the opportunity to analyze profit margins, oversee inventory, and stay updated on industry trends to keep us ahead of the competition. Plus, with Sundays off, you’ll enjoy that perfect work-life balance. At Eyeglass World, we believe in investing in our employees, which is why we offer competitive compensation, great benefits, and ample opportunities for professional growth. If you're an experienced retail manager with a passion for eyewear and customer satisfaction, we want to hear from you!

Frequently Asked Questions (FAQs) for Licensed Optician - General Manager Role at Eyeglass World
What are the main responsibilities of a Licensed Optician - General Manager at Eyeglass World?

As a Licensed Optician - General Manager at Eyeglass World, your core responsibilities include overseeing store operations, achieving sales goals, ensuring excellent customer service, and managing a team of associates. You'll be involved in hiring, training, and motivating staff to deliver a positive experience while also monitoring inventory and store promotions to maintain the highest standards of service.

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What qualifications are required for the Licensed Optician - General Manager position at Eyeglass World?

To qualify as a Licensed Optician - General Manager at Eyeglass World, candidates need to have management experience in retail or the optical industry, hold ABO and NCLE certifications, and maintain the necessary state license. Strong analytical skills, excellent communication abilities, and proficiency in computer skills are essential for this role.

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How does Eyeglass World support career growth for Licensed Optician - General Managers?

Eyeglass World supports career growth by offering training programs, access to educational courses, and promoting from within. As a Licensed Optician - General Manager, you will benefit from these resources, allowing you to enhance your skills, advance in your career, and take on additional responsibilities within the company.

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What type of benefits can I expect as a Licensed Optician - General Manager at Eyeglass World?

At Eyeglass World, Licensed Optician - General Managers enjoy a comprehensive benefits package that includes health and dental insurance, a 401k retirement plan with company match, paid personal time off, paid holidays, parental leave, and an employee eyewear discount. This competitive compensation ensures that our associates feel valued and secure in their roles.

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What is the work-life balance like for a Licensed Optician - General Manager at Eyeglass World?

The work-life balance for a Licensed Optician - General Manager at Eyeglass World is favorable, with Sundays off being a significant perk. This allows employees to enjoy their weekends while managing the demands of running a busy optical retail store during the week.

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Common Interview Questions for Licensed Optician - General Manager
What strategies would you use to improve customer service at Eyeglass World?

To improve customer service at Eyeglass World, I would implement regular training sessions to emphasize the importance of customer interactions. Additionally, gathering feedback from customers and staff helps identify areas for improvement, ensuring that our service aligns with our goals of providing a positive shopping experience.

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How do you plan to meet sales goals in your role as General Manager?

Meeting sales goals as a General Manager involves setting clear expectations for the team, regularly reviewing performance metrics, and utilizing data to adjust strategies. I would analyze sales reports, monitor store promotions, and motivate staff to engage customers, leading to increased sales.

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Can you describe your experience with inventory management?

In previous roles, I focused heavily on inventory management by implementing effective stock controls, conducting regular audits, and analyzing sales trends to ensure optimal stock levels are maintained. Ensuring the right products are available enhances customer satisfaction and boosts sales.

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How would you handle a conflict between team members?

When handling conflicts between team members, I would first meet with each individual separately to understand their perspectives. Then, I would facilitate a discussion between the involved parties, guiding them towards a resolution while promoting open communication and teamwork.

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What factors do you consider when hiring new staff?

When hiring new staff, I look for candidates with a positive attitude, relevant experience, and a passion for customer service. It’s essential that they fit well with our company culture and share our commitment to providing excellent eye care.

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How do you keep your team's morale high in a busy retail environment?

To maintain high morale in a busy retail environment, I prioritize recognition and reward efforts, hold team bonding activities, and provide opportunities for professional development. Encouraging a supportive and positive workplace atmosphere is key to sustaining motivation.

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Describe a time when you successfully solved a customer complaint.

In a previous role, I resolved a customer complaint by actively listening to their concerns, empathizing with their frustration, and swiftly taking action to correct the issue. Following up ensured their satisfaction and reinforced the importance of customer service in our business.

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What is your approach to managing store promotions?

My approach to managing store promotions includes frequent communication with the team to ensure everyone is informed about current campaigns. I also analyze the effectiveness of promotions through sales data, making adjustments as needed to maximize success.

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How will you contribute to the growth of Eyeglass World?

I plan to contribute to Eyeglass World’s growth by focusing on customer satisfaction and retention, improving store operations, and increasing employee engagement. By fostering a culture of excellence in service, we attract new customers while keeping existing ones loyal.

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What skills do you think are essential for a successful General Manager?

Essential skills for a successful General Manager include leadership, communication, problem-solving, and analytical abilities. The ability to motivate a team while managing the business's financial aspects is crucial for achieving company goals and driving success.

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Eyeglass World is part of National Vision, Inc., one of the largest and fastest-growing optical retailers in the United States. We have over 100 locations across the United States and offer eye exams, contact lenses, eyeglasses, sunglasses and pro...

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DATE POSTED
April 8, 2025

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