Regional Manager

As a Regional Manager at Fairstead, your primary responsibilities include overseeing the daily operations of various properties in your region. This entails creating leasing and marketing plans, preparing budgets, conducting financial reporting, and ensuring compliance with HUD regulations. You'll also manage resident relations and handle any complaints that arise, ensuring they are addressed promptly and professionally.

To qualify for the Regional Manager position at Fairstead, you should have at least two years of experience in a similar role, along with proficiency in using YARDI for property management. Additionally, knowledge of the Virginia residential market, experience with REAC and MOR inspections, and strong communication skills are essential for success in this position.

Fairstead offers an impressive benefits package for its Regional Managers, including a generous employer contribution to medical and dental insurance, employer-paid vision plans, a competitive 401(k) plan, 12 paid holidays, and 20 days of paid time off. Other benefits include sick days, employer-paid life insurance, and even nationwide pet insurance to make life a little easier.

The Regional Manager at Fairstead plays a crucial role in advancing the company's mission of providing high-quality housing for all. By overseeing property management operations and implementing effective strategies, you ensure that each community meets financial goals and enhances resident satisfaction, thereby fostering a sense of belonging and support in the neighborhoods we serve.

Yes, having an in-depth knowledge of affordable housing is a significant advantage for the Regional Manager role at Fairstead. Understanding the complexities of the affordable housing market will help you navigate the responsibilities effectively and ensure compliance with necessary regulations, which is essential for managing our diverse portfolio.

To manage multiple properties effectively, I would prioritize organization by using property management software to track operations and financials. Implementing regular check-ins with site managers ensures everyone is aligned with goals, while employing targeted marketing strategies helps boost occupancy rates and improve community engagement.

When faced with an escalating resident complaint, I would first ensure that I maintain a calm and empathetic demeanor. I would actively listen to the resident's concerns, attempt to understand the root of the issue, and provide a clear plan of action to resolve the matter, ensuring the resident feels valued and heard throughout the process.

In my previous role, I noticed that the response time to maintenance requests was affecting resident satisfaction. I implemented a software system that allowed residents to easily submit requests online, and I trained the maintenance team on prioritizing urgent requests. This reduced response time by over 30% and greatly improved resident feedback.

When preparing budget reports, I meticulously analyze historical financial data as well as current market trends. I engage with property managers to gather insights, aid in forecasting future expenses, and ensure all potential risks are accounted for. This collaboration leads to comprehensive reports that align with overall operational objectives.

To ensure a robust leasing strategy, I conduct thorough market research to understand local trends and set competitive rent rates. Collaborating with marketing teams, I develop targeted campaigns that enhance property visibility. I also evaluate resident feedback to improve leasing practices and ensure that potential tenants have a positive first impression.

Handling compliance with housing regulations requires staying up-to-date with local laws and HUD guidelines. I regularly review property operations to ensure adherence and conduct training sessions with staff while maintaining comprehensive documentation to ensure we can address compliance issues proactively and effectively.

A successful Regional Manager should possess strong leadership and communication skills, demonstrated problem-solving abilities, and a deep understanding of the real estate market. Empathy and customer service orientation are also critical, as is the capacity to adapt in a dynamic environment while maintaining operational excellence.

Success as a Regional Manager can be measured through key performance indicators such as occupancy rates, resident satisfaction scores, and financial performance metrics. Regularly achieving operational goals and positive feedback from both residents and stakeholders also provides a clear indication of effective management.

I prefer a collaborative approach to leadership, where open communication is encouraged, and team members feel empowered to share their ideas. Holding regular meetings allows us to brainstorm solutions together, while individual check-ins support personal accountability and foster professional growth.

In a situation where a property is underperforming financially, I would first conduct a thorough analysis to identify underlying issues, whether they stem from high vacancy rates, maintenance costs, or rental pricing. Collaborating with the property team and implementing necessary adjustments, such as enhancing marketing efforts or evaluating expenditure, would be my next steps.