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Job details

Deli Clerk I

Location : Name

Eau Claire - Birch St

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join the Festival Foods Team as a Part-Time Deli Clerk! 

 

Job Title: Deli Clerk (Part Time)

Type: Hourly

Reports To: Deli Manager

 

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service.

 

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered.

 

Job Description

What You’ll Do:

As a Deli Clerk at Festival Foods, your responsibilities will include: 

  • Provide Helpful Service: Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 
  • Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
  • Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
  • Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
  • Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
  • Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
  • Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
  • Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • Support the Team: Other duties as assigned

What We’re Looking For:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To be successful in the Deli Clerk role, you should have:

  • Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
  • Communication Skills: Good oral and written communication skills.
  • Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
  • Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
  • Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Physical Demands and Work Environment:

  • Lifting up to 50 pounds on an occasional basis.
  • Full range of upper body motion.
  • Ability to work at a fast pace.
  • May be exposed to extreme temperatures.

Schedule:

The Deli Clerk is an hourly position with a flexible work schedule that includes weekdays, weekends, and holidays.

 

Why Join Us?

By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like cooking quality. We offer weekly pay, opportunities for career growth, and a supportive work environment.

 

If you’re ready to share your passion for food preparation and contribute to a delightful dining experience for our grocery store guests, we’d love to hear from you. Apply today and help us create delicious meals in our deli!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

    Address

    2717 Birch Street

    City

    Eau Claire

    State

    WI

    Postal Code

    54703
  • Average salary estimate

    $25000 / YEARLY (est.)
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    $20000K
    $30000K

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    What You Should Know About Deli Clerk I, Festival Foods

    Join the Festival Foods family as a Part-Time Deli Clerk in the vibrant Eau Claire community! We're a Wisconsin-based, family and employee-owned grocer committed to exceptional service and value. In this role, you'll emerge as a vital contributor in our deli, bringing joy to our guests through delicious meal options for breakfast, lunch, and dinner. Being a Deli Clerk at Festival means more than just preparing food; it’s about providing helpful service with a warm smile and ensuring our guests feel welcomed and cared for. You’ll assist guests in finding items, fulfill special orders, and provide top-notch customer service, creating memorable experiences during every interaction. Your focus on quality will ensure our deli products are fresh and beautifully presented, while your keen sense of food safety and inventory management will keep everything running smoothly. With a flexible schedule, enjoy the balance of work and life while being part of a supportive team that values collaboration and growth. So, if you’re passionate about food, love interacting with people, and want to play an important role in our store, the Deli Clerk position at Festival Foods in Eau Claire is perfect for you. Dive into the satisfaction of making mealtime a breeze for our guests and take advantage of fantastic benefits that come with being a valued part of our Festival team. We can’t wait to welcome you aboard!

    Frequently Asked Questions (FAQs) for Deli Clerk I Role at Festival Foods
    What are the main responsibilities of a Deli Clerk at Festival Foods in Eau Claire?

    As a Deli Clerk at Festival Foods in Eau Claire, your key responsibilities include providing excellent guest service, assisting with order fulfillment, maintaining inventory levels, and ensuring food safety standards are met. You’ll engage with guests, address their concerns, and help them find items, all while preparing delicious meal options that meet their needs.

    Join Rise to see the full answer
    What qualifications are needed to become a Deli Clerk at Festival Foods in Eau Claire?

    To be considered for the role of Deli Clerk at Festival Foods in Eau Claire, candidates should possess strong customer service skills, effective communication, and problem-solving abilities. A good understanding of food safety practices and retail food operations is also beneficial. If you have a passion for food and enjoy interacting with guests, this position could be perfect for you.

    Join Rise to see the full answer
    How can I apply for the Deli Clerk position at Festival Foods in Eau Claire?

    To apply for the Deli Clerk position at Festival Foods in Eau Claire, you can visit the Festival Foods website or reach out to the store directly. Make sure that your application highlights your customer service experience and your enthusiasm for working in a fast-paced, food service environment.

    Join Rise to see the full answer
    What are the benefits of working as a Deli Clerk at Festival Foods in Eau Claire?

    Festival Foods offers numerous benefits to Deli Clerks in Eau Claire, including competitive pay, a generous employee discount, flexible scheduling, and opportunities for career advancement. You’ll also enjoy a supportive work environment and additional perks like health insurance options and a 401(k) plan to help secure your future.

    Join Rise to see the full answer
    What is the work schedule like for a Deli Clerk at Festival Foods in Eau Claire?

    The work schedule for a Deli Clerk at Festival Foods in Eau Claire is flexible, accommodating weekdays, weekends, and holidays. You’ll typically receive your schedule two weeks in advance, allowing for better planning and work-life balance, making it an ideal part-time option for those seeking flexibility.

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    Common Interview Questions for Deli Clerk I
    How would you handle a difficult customer as a Deli Clerk at Festival Foods?

    In handling a difficult customer as a Deli Clerk at Festival Foods, it’s important to remain calm and empathetic. Listen to their concerns fully, acknowledge their feelings, and provide a solution or alternative. Demonstrating professionalism and a willingness to help can often turn a negative experience into a positive one.

    Join Rise to see the full answer
    Can you describe your experience with food safety and handling?

    Discussing your food safety experience is crucial, especially for a Deli Clerk role. Talk about any training you have received, such as safe food storage practices, proper handling techniques, and your understanding of health regulations that ensure food safety in a retail environment.

    Join Rise to see the full answer
    What do you believe is the most important quality for a Deli Clerk?

    The most important quality for a Deli Clerk is exceptional customer service. Being friendly, approachable, and attentive can greatly enhance a guest’s experience. A positive attitude combined with keen attention to detail in food preparation also shines in this position.

    Join Rise to see the full answer
    How do you prioritize tasks during busy hours as a Deli Clerk?

    In busy environments, prioritizing tasks is vital. Start by assessing immediate guest needs, like fulfilling orders. Plan your workflow to ensure that food displays are well maintained while also attending to customer inquiries, ensuring that every guest is served efficiently and effectively.

    Join Rise to see the full answer
    Why do you want to work at Festival Foods as a Deli Clerk?

    When answering why you want to work at Festival Foods, focus on their commitment to community and quality service. Emphasize your passion for food service and how it aligns with the company’s mission to create a welcoming environment for guests.

    Join Rise to see the full answer
    What food preparation skills do you have relevant to the Deli Clerk position?

    Highlight any relevant food preparation skills you possess, such as slicing, packing items effectively, and experience in a commercial kitchen or retail setting. Discuss your ability to follow recipes and maintain quality standards within the deli environment.

    Join Rise to see the full answer
    Can you give an example of when you resolved a conflict at work?

    When discussing this, provide a specific example where you identified the issue, communicated effectively with the involved parties, and implemented a solution that satisfied everyone. Focus on your communication skills and ability to stay calm under pressure.

    Join Rise to see the full answer
    How do you ensure that you're providing excellent customer service in the deli?

    Excellent customer service can be ensured by greeting guests promptly, actively listening to their needs, and being knowledgeable about your products. Always strive to create a welcoming atmosphere and be ready to assist in any way possible.

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    What is your approach to team collaboration in a fast-paced environment?

    Team collaboration is essential, especially in a bustling deli. I prioritize clear communication, supporting colleagues when needed, and sharing the workload effectively. This creates a harmonious work environment where we can all thrive.

    Join Rise to see the full answer
    How do you stay organized while managing multiple tasks as a Deli Clerk?

    Staying organized as a Deli Clerk involves maintaining a clear plan of action for completing tasks. Utilizing checklists, prioritizing the most pressing tasks first, and being adaptable to shifting demands helps streamline my workflow.

    Join Rise to see the full answer
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    Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began ope...

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    DATE POSTED
    April 15, 2025

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