Job details

Escrow Officer (Onsite)

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Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Establish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment. Strong customer service skills needed to handle calls and requests, answer questions, and gather and provide information to clients. Receive contracts from clients, review purchase agreements, set up accounts, and verify data. Create title insurance policies for each transaction and distribute for each transaction. May prepare tax documents.

What You'll Do:

Establish and build professional relationships with customers and clients; act as a liaison for specific resorts/properties when required.
Address escalated customer service issues including coordination of dispute resolutions, understand role as neutral 3rd party and work with arbiter when required.
Review contracts and purchase agreements to facilitate escrow closing, create and/or interpret amendments and cancellation instructions.
Follow the requirements of attorney or lender closing instructions.
Prepare closing documents on all transactions including those that may have unique features or complicated matters.
Perform quality checks on files. Communicate discrepancies per divisional procedures.
Calculate title and escrow rates, including payoff, and tax prorations based on transaction type, state regulations and divisional filed title manuals.
Verify receipt of deposit(s) and closing funds, balance file ensuring accurate accounting of all funds, disburse funds per closing instructions including preparing and sending wires.
Prepare and distribute invoices for services and title insurance premium.
Review and verify title search results and perform research to clear title and provide basic solutions for curative action.
Identify and escalate concerning matters to avoid fraud.
Perform required services associated with federal and state regulations based on transaction type, state regulations and divisional filed title manuals (1099, FIRPTA, HAPTA, SDN, etc)
Ensure appropriate follow up procedures are initiated per department milestones and agreements.
Other duties as assigned

What You'll Bring:

High School diploma or equivalent
Typically requires 3+ years related experience.
Escrow Officer certification or completion of escrow officer training program.
May require Notary licensing
Strong customer service skills
Knowledge of the effect of deeds, satisfactions, judgments, full re-conveyances, corporate documents, trust documents as it relates to property.
Detail / quality oriented
Problem solving skills.
Effective communication skills: verbal & written.
Proficient in MS Office
Knowledge of company operating systems (i.e. FAST)
Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands.
Thorough knowledge of escrow and title requirements based on transaction type, state regulations (i.e. document signings, rates, recordings, balanced files, good funds, FIRPTA, 1099, HARPTO, and Franchise Tax)
Ability to manage high volume of files.

Pay Range: $22.80 - $30.38 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Average salary estimate

$55311.5 / YEARLY (est.)

min

max

$47424K

$63199K

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What You Should Know About Escrow Officer (Onsite), First American

Are you ready to join a fantastic team as an Escrow Officer in sunny Honolulu, Hawaii? At First American, we've been putting our people first since 1889, and we are excited to welcome a passionate and dedicated individual to our company. In this role, you will establish and manage escrow accounts while processing transactions for vacation ownership properties. Your exceptional customer service skills will shine as you handle calls, answer questions, and support clients throughout the transaction process. You’ll gather and verify data, review contracts, and create title insurance policies—all while maintaining our stellar reputation for service. Being part of First American means more than just a job; it’s about fostering professional relationships and acting as a neutral liaison between clients and customers. You’ll tackle unique challenges, including escalated customer service issues and even potential fraud concerns, always with a detail-oriented mindset. Plus, your problem-solving skills will come in handy when creating closing documents and ensuring all funds are managed accurately. We value effective communication, whether verbal or written, and proficiency in MS Office, so you’ll always feel empowered to make a difference. With a pay range of $22.80 to $30.38 hourly, your hard work will be recognized. Join us, and let’s make a difference together!

Frequently Asked Questions (FAQs) for Escrow Officer (Onsite) Role at First American

What responsibilities does an Escrow Officer at First American handle?

As an Escrow Officer at First American, you will establish and manage escrow accounts, process transactions for vacation ownership properties, and create title insurance policies. You'll also handle customer service inquiries, review contracts and agreements, and prepare closing documents while ensuring compliance with legal and regulatory requirements. It's a fast-paced position where attention to detail is key!