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Accounts Receivable Specialist - job 1 of 2

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is looking for an  Accounts Receivable Specialist to join our team in a primarily remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role.

This role is part of the Collections department for the Law Enforcement subvertical and will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company.

Duties & Responsibilities

  • Collect on open invoices via phone and email working towards daily, weekly, and monthly collections targets.

  • Maintain concise, complete, and accurate collections notes and tags enabling management reporting on collections targets and objectives.

  • Suggest improvements in existing processes and procedures, help optimize workflow and resources, as needed.

  • Escalate internal and external questions and through management meetings and email communications.

  • Assist with cash application duties as assigned.

  • Assist with invoicing duties as assigned: 

    • Ensure invoices to customers are accurate and contractually compliant.

    • Quickly attain a thorough understanding of our customer billing terms and primary systems (Salesforce and Tesorio).

  • Collaborate cross-functionally with the billing and case management teams to ensure a hospitable customer experience.

  • Other duties as assigned.

The Skillset 

  • A minimum of 2 years experience in billing and accounts receivable activity at a fast paced, high growth company.

  • Experience with Salesforce, SAAS billing, and Government or Law Enforcement accounts is preferred.

  • Ability to analyse datasets in Excel using pivot tables, vlookups, formulas is a plus.

  • Experience handling escalated matters and assisting other team members is preferred. 

  • You will be someone that places customer service (external and internal) as a top priority.

  • You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.

  • High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.

  • Able to work independently, effectively managing and using time through organization and structure.

  • Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.

  • Excellent communication skills.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an Accounts Receivable Specialist at Flock Safety. 

The First 30 Days

  •  Write and publish a “working with me” document. Share with your peers. Ask peers for their docs. 

  • Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you. 

  • Gain an understanding of the workflows relating to billing and collections. Start to get an understanding of how to send out invoices. 

  • Gain an understanding of the company’s products and services, customer contractual terms and payment terms. 

  • Learn how to navigate Salesforce Cases and the AR aging in Tesorio. 

The First 60 Days 

  • Be comfortable with working through your invoice queue. 

  • Start gaining an understanding of your customer’s needs. 

  • Be able to walk through your aging and explain what is going on with customers and their invoices. 

  • Be able to answer most questions that come into your ticketing queue. 

  • Start answering more customer questions by email and phone call in regards to invoices and collections 

90 Days & Beyond 

  •  Thorough understanding of billing and collections issues on all your customer accounts.

  • Solid working relationships formed with TSMs and CSMs on all your customer accounts.

  • Ability to provide timing of collections on all your accounts. 

  • Collections notes are current and accurate. 

  • By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary. 

  • Understand the invoice and collection process. Work to hit SLAs and collections goals.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

  1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

  2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

  3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

Salary & Equity

In this role, you’ll receive a starting salary between $70,000 and $80,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

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What You Should Know About Accounts Receivable Specialist, Flock Safety

Join the Flock Safety team as an Accounts Receivable Specialist and help us achieve our mission of making communities safer! At Flock, we pride ourselves on providing an all-in-one technology solution that enhances public safety through community collaboration. As an Accounts Receivable Specialist, you'll play a vital role in our Collections department for the Law Enforcement subvertical, focusing on customer support and day-to-day collections related to accounts receivable. Your daily activities will involve reaching out to customers through phone and email, achieving collections targets, and maintaining comprehensive notes for management reporting. Creativity and problem-solving skills are essential, as you’ll suggest improvements in our processes and help optimize workflows within our supportive team. With a background in billing and a passion for delivering excellent customer service, you will thrive in our remote work environment while collaborating closely with cross-functional teams. If you bring at least two years of relevant experience and are excited about being part of a company that values transparency and innovation, we want to hear from you! Not only will you contribute to reducing crime across the U.S. by 25% in the next three years, but you’ll also enjoy flexible PTO and a range of health benefits while working in a positive and inclusive environment. Apply today and become a part of a team committed to making a real impact!

Frequently Asked Questions (FAQs) for Accounts Receivable Specialist Role at Flock Safety
What are the responsibilities of an Accounts Receivable Specialist at Flock Safety?

As an Accounts Receivable Specialist at Flock Safety, you'll be primarily responsible for managing collections on open invoices through effective communication with customers. Your role will include maintaining accurate collections notes, collaborating with cross-functional teams, suggesting improvements in processes, and assisting with invoicing duties. If you have experience in billing and customer service, you'll find this role a great fit to drive cash collections effectively and contribute to our mission of community safety.

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What qualifications do I need for the Accounts Receivable Specialist position at Flock Safety?

To qualify for the Accounts Receivable Specialist role at Flock Safety, you should have a minimum of two years of experience in billing and accounts receivable within a fast-paced environment. Familiarity with SaaS billing, Salesforce, and working with governmental or law enforcement accounts is preferred. Additionally, strong analytical skills, effective communication, and a commitment to providing excellent customer service are essential for success in this position.

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What can I expect in terms of training as an Accounts Receivable Specialist at Flock Safety?

Training as an Accounts Receivable Specialist at Flock Safety will be comprehensive and focused on setting you up for success. During your first 90 days, you'll receive structured onboarding that includes an introduction to our billing and collections workflows, an understanding of our customer billing terms, and guidance on navigating Salesforce and Tesorio. You’ll also have opportunities to build relationships with key team members and enjoy a supportive remote working environment.

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How does Flock Safety promote career growth for Accounts Receivable Specialists?

Flock Safety is committed to fostering career growth for its employees, including Accounts Receivable Specialists. You'll benefit from a collaborative team culture that values continuous improvement and innovation. With structured 90-day plans and opportunities to take ownership of your work, you can expect to develop your skills and advance your career while contributing to meaningful community initiatives.

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What benefits are offered to Accounts Receivable Specialists at Flock Safety?

Accounts Receivable Specialists at Flock Safety will enjoy a robust benefits package that includes flexible PTO, fully-paid health benefits, parental leave, and stipends for remote work and productivity. Additionally, we offer caregiver support, equity tax advisory sessions, and a variety of employee resource groups, ensuring that you feel supported and valued as part of our inclusive team.

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Common Interview Questions for Accounts Receivable Specialist
Can you describe your experience with accounts receivable and collections?

When answering this question, focus on specific examples of your past experience with accounts receivable and collections processes. Highlight your ability to manage open invoices, maintain accurate records, and meet collections targets. Discuss any software or tools you've used, such as Salesforce, and the impact of your contributions on overall cash flow.

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How do you prioritize your tasks when managing multiple accounts?

Demonstrate your organizational skills by explaining your approach to prioritizing tasks. Mention methods you use such as categorizing accounts based on urgency, using a task management system, or setting daily goals. Share how this method has helped you meet deadlines and improve collections efficiency.

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What strategies do you use to communicate with difficult customers?

In your response, emphasize your communication skills and emotional intelligence. Discuss any techniques you use to build rapport, actively listen to concerns, and resolve conflicts effectively. Providing a specific example of a challenging situation and how you navigated it can strengthen your answer.

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How would you suggest improvements to the accounts receivable process?

This is an opportunity to show your innovative thinking. Talk about your experience in identifying areas for improvement, perhaps through analyzing data or gathering team feedback. Mention how implementing those changes improved efficiency or customer satisfaction in your previous roles.

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Can you provide an example of a time when you successfully resolved a billing dispute?

When addressing this question, recall a specific instance where you turned a billing dispute into a positive outcome. Explain the steps you took to investigate the issue, communicate with the customer, and resolve the situation promptly, emphasizing collaboration and customer satisfaction throughout.

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Why do you want to work at Flock Safety?

Your answer should reflect genuine interest in Flock Safety’s mission and values. Share how you're inspired by the commitment to reducing crime and improving community safety, and connect it to your personal or professional goals. Express enthusiasm for contributing to a team that prioritizes collaboration and accountability.

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How do you stay organized while working remotely?

Discuss the tools and techniques you use to stay organized. Mention how you manage your schedule, utilize digital tools for task tracking, and keep communication open with team members. Providing examples of how remote work has contributed to your productivity can also demonstrate your adaptability.

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Describe your experience with invoicing in accounts receivable.

In your answer, share details about your previous invoicing responsibilities, the systems you’ve used, and your understanding of contract compliance. Highlight any achievements related to improving invoicing accuracy or timeliness, which will show your attention to detail and professionalism.

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What motivates you in an accounts receivable role?

To answer this, reflect on what drives you within the realm of accounts receivable. It could be achieving targets, the satisfaction of resolving customer issues, or contributing to the company’s financial health. Relating your motivations to Flock Safety’s mission will help frame your answer positively.

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How do you handle tight deadlines when collecting payments?

Your response should emphasize your time management skills and the strategies you use to stay calm and effective under pressure. Discuss your ability to streamline processes, communicate clearly with customers about timelines, and maintain a focus on delivering results even amidst challenges.

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Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime.

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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Learning & Development
Equity
Paid Holidays
Paid Time-Off
WFH Reimbursements
Child Care stipend
Maternity Leave
Paternity Leave
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

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