Account Manager

As an Account Manager at Freeman Landscape Inc., your primary responsibilities include managing client relationships, conducting regular site visits, overseeing account operations, and ensuring service excellence. You'll be the go-to person for clients, addressing their concerns and proposing enhancements. Additionally, collaborating with the Maintenance Director to establish goals and monitor service quality will be essential to your role.

To qualify for the Account Manager position at Freeman Landscape Inc., candidates should have at least 5 years of experience in landscaping, account management, or related fields. A Bachelor’s degree in Horticulture or Landscape Management is preferred, along with strong organizational skills and proficiency in project management software. Knowledge of horticultural practices and the ability to manage multiple accounts effectively are also key qualifications.

Success for the Account Manager role at Freeman Landscape Inc. is measured through client satisfaction ratings and retention rates of 90% or higher. Additionally, you'll be expected to drive growth in revenue by upselling services while ensuring accounts meet or exceed budgeted profitability targets. Your ability to foster strong client relationships will be critical in achieving these metrics.

Key skills for an Account Manager at Freeman Landscape Inc. include strong communication, exceptional organizational and time management abilities, and proficiency in budgeting and scheduling. Familiarity with horticultural practices and maintenance techniques is also valuable, as is the ability to effectively manage resources and lead teams towards successful project execution.

A typical day for an Account Manager at Freeman Landscape Inc. involves a mix of client interactions, site visits, and operational management tasks. You’ll review project schedules, conduct inspections to ensure quality, and engage with clients to update them on progress or propose new services. Your day-to-day activities will revolve around maintaining high client satisfaction and efficiently managing accounts to drive growth.

When facing challenging client situations, I prioritize active listening to understand their concerns fully. I then address the issue transparently, providing clear solutions or alternatives, and follow up to ensure satisfaction. Demonstrating accountability and a willingness to go above and beyond helps build trust.

In my previous roles, I routinely managed budgets across multiple accounts, tracking expenses to ensure profitability. I utilized financial software to prepare reports and monitor budget adherence, allowing me to make data-driven decisions and identify areas for cost savings or highlights.

I foster long-term relationships by being proactive in communication, setting regular check-ins, and genuinely understanding my clients' needs. I make a point of following up on feedback and showing appreciation for their business, which reinforces the relationship and encourages loyalty.

I prioritize tasks by assessing urgency and importance, often using project management tools to track progress. I make a daily checklist aligned with each account's needs, ensuring that I allocate time effectively and remain responsive to any immediate client requests.

I have over 5 years of experience in landscaping, where I implemented industry standards and best practices in my daily work. I actively stay informed about new horticultural techniques and have worked closely with teams on various projects to ensure compliance with safety regulations and quality expectations.

To ensure service excellence, I set clear expectations with clients and my team from the start. I monitor progress closely, conduct regular site inspections, and encourage open communication, allowing for quick adjustments or improvements to align with client needs.

Collaboration is key! I regularly meet with operations managers and maintenance supervisors to stay informed about account developments. I believe in sharing insights and strategies, fostering an environment where we can collectively ensure we meet our clients' expectations and align with our broader company goals.

I assess client satisfaction through regular feedback sessions and surveys. I believe in having open lines of communication, allowing clients to voice their opinions during visits or via email. Assessing satisfaction helps tailor our services and encourages continuous improvement.

Absolutely! In my last role, I noticed a client benefiting from our maintenance services had an opportunity for additional landscape enhancement projects. By presenting them with options and explaining how it could improve their property's appeal and value, I successfully upsold the service, which led to greater satisfaction and a strengthened relationship.

Technology plays a significant role in my daily workflow. I utilize project management and CRM tools to maintain records, track progress, and communicate with clients. This efficiency allows me to stay organized and responsive, ultimately enhancing my service delivery.