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Healthcare Admin Secretary

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to:
  • Preparing and typing routine correspondence, form letters and reports
  • Answering telephone & routing calls to the appropriate person,
  • Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.
  • Setting up and maintaining filing systems and basic databases as applicable.
  • Completing forms and reports as required by the various company offices and outside vendors and agencies.
  • Recording the minutes of meetings and providing the resulting documents as necessary.
  • Making copies of correspondence and other printed matter as required by manager.
  • Preparing purchase orders using the appropriate software application.
  • Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
  • Distributing incoming mail.
  • Maintaining calendar and daily schedules.
  • Scheduling appointments & arranging meetings.
  • Maintaining inventory of the necessary office forms and supplies.
  • Assisting with various basic personnel administrative functions as needed.
  • Acting as backup to other clerical personnel in office as needed.
  • Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
  • Assists with month-end reporting requirements
  • Assists in auditing records for ongoing compliance with medical records standards.
  • Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.

    • Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
    • Organizes travel for patients by contacting and providing requested medical records.
    • Coordinates with transient patient paperwork.
    • Coordinates transfer placements and confirmations along with Clinical Manager.
    • Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
    • Assist with medical appointment referrals and scheduling.
    • Assist with transportation coordination and referrals.
  • Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels.  May be exposed to infectious and contagious diseases/materials

EDUCATION:

  • High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:   

  • Minimum 6 months relevant experience without a degree - 0-6 months experience with an Associate degree or secretarial school.
  • Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
  • Pleasant telephone manner.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Healthcare Admin Secretary, Fresenius Medical Care

Join Fresenius Medical Care North America as a Healthcare Admin Secretary in Dallas, TX, where you will be a crucial part of the healthcare team. In this role, you will be responsible for a variety of essential clerical and secretarial duties in a clinical environment, all under direct supervision. Your day-to-day responsibilities will include preparing correspondence, answering phone calls, greeting patients and visitors, and maintaining filing systems. You'll handle tasks such as recording meeting minutes, preparing purchase orders, and assisting with accounts receivable and payable functions, which will help keep our operations running smoothly. Additionally, you’ll manage calendars, schedule appointments, and assist in auditing medical records to ensure compliance with standards. Your multitasking abilities will be put to good use as you coordinate patient travel and medical appointment referrals. We are looking for someone who is not only organized but also enjoys interacting with patients and healthcare professionals. This role offers you the opportunity to make a difference in patient care and gain experience in a dynamic healthcare environment. If you have good verbal communication skills, a pleasant phone manner, and are experienced with Microsoft Office, we want to hear from you!

Frequently Asked Questions (FAQs) for Healthcare Admin Secretary Role at Fresenius Medical Care
What are the primary responsibilities of a Healthcare Admin Secretary at Fresenius Medical Care North America?

As a Healthcare Admin Secretary at Fresenius Medical Care North America, your primary responsibilities include performing various clerical duties such as preparing correspondence, managing phone calls, greeting patients, maintaining filing systems, and conducting meeting minutes. You will also assist with scheduling appointments and coordinating patient travel, ensuring seamless operations within the clinical environment.

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What qualifications are required to be a Healthcare Admin Secretary at Fresenius Medical Care North America?

To qualify as a Healthcare Admin Secretary at Fresenius Medical Care North America, a high school diploma is required. Candidates with 6 months of relevant experience are preferred, though those with an Associate degree or completion of a secretarial school can have 0-6 months of experience. Familiarity with Microsoft Word, Excel, and PowerPoint is essential, and good verbal communication skills and a pleasant phone manner are crucial for success.

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What skills are necessary for a Healthcare Admin Secretary role at Fresenius Medical Care North America?

The Healthcare Admin Secretary role at Fresenius Medical Care North America requires strong organizational skills, attention to detail, and excellent verbal communication abilities. Proficiency in using computers, particularly Microsoft Office applications, is also necessary. A pleasant telephone manner and the capacity to manage multiple tasks will be key in providing effective support within the healthcare setting.

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How does the working environment look for a Healthcare Admin Secretary at Fresenius Medical Care North America?

The working environment for a Healthcare Admin Secretary at Fresenius Medical Care North America is typical of a healthcare facility, featuring air temperature control and moderate noise levels. You can expect to engage in desk work, personal computer tasks, and potential interactions with patients and facility staff, requiring adaptability to different work settings.

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What is the expected career path for a Healthcare Admin Secretary at Fresenius Medical Care North America?

A Healthcare Admin Secretary at Fresenius Medical Care North America can look forward to opportunities for career advancement within the organization. With experience and continued skill development, you may progress into higher administrative roles or specialize in various departments, contributing significantly to healthcare operations and patient care.

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Common Interview Questions for Healthcare Admin Secretary
How do you prioritize your tasks as a Healthcare Admin Secretary?

When answering this question, it's important to highlight your ability to manage time effectively. You might mention techniques like creating to-do lists or using digital tools to keep track of deadlines. Talk about your experience in balancing patient needs with administrative responsibilities, emphasizing flexibility and organization.

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Can you describe your experience with Microsoft Office as a Healthcare Admin Secretary?

This is an opportunity to detail your proficiency in Microsoft Office. Discuss specific tasks you've completed using Word, Excel, and PowerPoint, like preparing reports, managing spreadsheets, or creating presentations. Offering examples of how these tools have contributed to your efficiency in previous roles will be beneficial.

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How do you handle difficult phone calls in a healthcare setting?

Demonstrating calmness and professionalism is key. Explain your approach to active listening and empathy, which can help ease a tense situation. Share an example of a challenging call you managed effectively, focusing on resolution and patient satisfaction.

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What would you do if you received conflicting information about a patient's appointment?

Highlight your problem-solving skills. Discuss how you would verify the information through the appropriate communication channels and ensure accuracy before taking corrective action to resolve the conflict. Stress the importance of clear communication.

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How do you maintain confidentiality and comply with HIPAA regulations?

Discuss your understanding of patient confidentiality and the importance of HIPAA. Explain the measures you would take to safeguard sensitive information, like ensuring secure storage of medical records and not discussing patient details in public settings.

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What strategies do you use to maintain a positive mindset under pressure?

Share techniques you employ to manage stress, such as focusing on the task at hand, taking short breaks to regroup, and relying on your established support networks within the workplace. This shows self-awareness and proactive behavior.

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How would you assist a patient who is confused about their medical forms?

Describe your approach to patient interaction, emphasizing patience and clarity. Explain how you would guide the patient through the forms step by step, ensuring they understand each element, thus providing the necessary support to facilitate their completion.

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Can you give an example of how you handled scheduling conflicts?

Provide a specific example where you effectively resolved a scheduling conflict. Explain how you communicated with the parties involved and offered alternatives to find a solution that works for everyone, showcasing your organizational and multitasking abilities.

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What is your approach to teamwork in a healthcare environment?

Discuss the importance of effective communication and collaboration in a healthcare setting. Share examples of past experiences where teamwork improved patient care or office efficiency, illustrating your collaborative mindset.

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Why do you want to work as a Healthcare Admin Secretary at Fresenius Medical Care North America?

Express your enthusiasm for the healthcare field and your desire to contribute positively to patient care. Discuss your alignment with the core values of Fresenius Medical Care North America and how you envision your role in supporting the team and improving processes for better patient experiences.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 11, 2025

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