Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
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As a Customer Success Manager at Fulcrum, you will play a pivotal role in our mission to redefine the future of manufacturing through our innovative operating system. Your day-to-day will beautifully blend proactive customer engagement with reactive support management, ensuring every client feels valued and heard. Whether you’re working remotely or in the office, your focus will be on problem-solving and cultivating strong relationships with our customers, helping them navigate their journeys with our product. You'll manage support tickets, troubleshoot issues, and escalate complex cases when necessary, all while keeping a keen eye on trends that can enhance our services. Your passion for helping people and your can-do attitude will be essential as you help customers unlock the full potential of our features. You'll collaborate with diverse teams, from engineers to product managers, to streamline customer experiences, and your organizational skills will ensure you balance customer needs with our business goals. This isn’t just a job; it’s an opportunity to make a real impact in an industry that’s foundational to the global economy. If you're curious, ambitious, and eager to contribute to something extraordinary, we encourage you to join us on this exciting journey at Fulcrum.
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Fulcrum's vision is to reduce the time, cost, and risk associated with data collection, workflow automation, and analytics by transforming the way our customers perform mobile business processes. Our SaaS platform allows non-developers to rapidly ...
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