Systems Engineer - OnStar Services

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Cole Engineering Center Podium, Warren MI three times per week, at minimum or other frequency dictated by the business.

Relocation: This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

The Role

This position is responsible for ensuring the systems used to provide OnStar’s Guardian App and Emergency services are functioning properly and the services are delivered optimally to all active subscribers. This role is technical and requires deep understanding of modern system/application interactions and identifying data elements within the systems that can be used evaluate end-to-end performance. The person in this role will work multi-functionally to collaborate with business/product owners, IT development and operations, and the business operations teams, to ensure a flawless end-to-end customer experience for our subscribers. The selected responsibilities would include performing technical validation and root cause analysis, developing system service level objectives, detailing technical/validation steps and building analytical tools using database tools and methodologies.

What You'll Do (Responsibilities):  

• Design, develop and refine performance metrics that represent service delivery performance

• Build and maintain reporting and analytics to show system and customer performance

• Understand & document system work flows, associated back-end interactions, and eco-system of OnStar applications

• Investigate end-to-end system performance and customer experience issues and apply sound technical judgment to data to resolve them

• Identify system performance gaps, build and execute improvement plans

• Ensure adequate system requirements are documented

• Possess a high level of analytical ability to assess and identify appropriate alternative courses of action for definition and resolution where problems are sophisticated

• Design, develop, and implement desktop applications and/or processes to automate routine tasks as vital to facilitate analysis activities

• Ability to complete work with limited direction from supervisor

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Minimum 3-5 years’ experience in a technical role

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Engineering or related degree or equivalent experience

• Proficiency using and interacting with relational database structures and SQL query development experience

• Familiarity with Power BI and/or Tableau reporting systems

• Familiarity with some of the following: Big Data (Hadoop/Teradata), Python, Pyspark, ELK, Maxis, HUE, basic knowledge about APIs, XM Discover/Clarabridge (sentiment analytics), Salesforce, Heap/Adobe Analytics, and Azure Databricks

• Appropriate interpersonal styles and communication methods to work independently and optimally with business partners to meet mutual goals

• Sound organizational skills to prioritize work to be executed

• High level of analytical ability where problems are sophisticated and difficult

• Proven technical and professional skills in job-related area required

• Familiarity with operational procedures, protocols and communication paths

• Understanding of application architecture and design principles related to system integration of client components, web services, and databases.

What Can Give You A Competitive Edge (Preferred Qualifications)

• Direct experience at GM in one or more of the following areas:

• Reporting or Analytics

• Issue resolution

• Product validation

• Service delivery

• Strong Database skills and significant SQL query development experience Prior experience with OnStar systems

• Prior experience with mobile apps

• Experience using problem solving techniques such as Six Sigma, Lean, ISO 900X, SPICE, or others.

• Prefer Master Degree

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​