Operations Manager

GenPride’s Operations Manager has a continuous improvement and systems mindset. They are a hands-on team member who ensures that the behind-the-scenes infrastructure of GenPride runs smoothly and supports our mission. This individual is responsible for maintaining and enhancing our core operational functions—including bookkeeping, information technology, facilities management, and administrative systems—so they are efficient, reliable, and adaptable as GenPride continues to grow and evolve.

This full-time, exempt role is based primarily on-site in a lively community center environment, where frequent interruptions and noise are part of the rhythm. The Operations Manager must be flexible, yet structured, with a schedule that may occasionally include early mornings, evenings, or weekends. Reporting directly to the Executive Director, this role collaborates closely with contract accounting services and regularly partners with staff, contract professionals, board members, and volunteers to achieve organizational goals. While this role is highly collaborative, the Operations Manager is a self-directed project manager with no direct reports. 

ABOUT GENPRIDE

GenPride advocates for the unique needs of older LGBTQIA+ adults in Seattle and King County and offers innovative programs and services that promote well-being, prevent social isolation, and cultivate belonging, justice, and liberation.

In the heart of Capitol Hill in Seattle, GenPride recently opened The GenPride Center at Pride Place, the Pacific Northwest’s first affordable housing and community center built for LGBTQIA+  and allied older adults in collaboration with Community Roots Housing. The GenPride Center is located on the ground floor of Pride Place and provides culturally relevant health and support services and programs to enhance the quality of life. We envision Pride Place as a fabulous place for LGBTQIA+ older adults to gather and as a hub for GenPride’s county-wide efforts.

PRIMARY RESPONSIBILITIES

The Operations Manager collaborates widely to ensure that GenPride’s bookkeeping, information technology, administrative systems, and facilities management systems are well-documented, coordinated, accurate, timely, and user-friendly.

Technology, Data Management, and Reporting 25%

• Ensure that databases, computers, printers, and other equipment run efficiently.
• Coordinate first-response technology support for staff and volunteers.
• Onboard new staff’s technology and access needs. 
• Ensure that data and database management systems (currently Salesforce) are reliable and user-friendly. 
• Serve as an office-wide CRM (customer relationship management) system subject matter point of contact. Lead new employee CRM onboarding and continuing education training for staff and volunteers
• Identify and coordinate data clean-up tasks and projects across systems. 
• Ensure that database standards and integrity are maintained across the agency while partnering with staff and contract professionals to evolve systems.

Finance 25%

• Partner with contract accounting services to continuously improve financial processes and reporting.
• Manage GenPride’s bookkeeping systems—including accounts payable and receivable, financial transactions, and cash handling—to ensure they are consistently applied, timely, and accurate.
• Ensure the finance systems schedule is followed so that contracted finance team members receive all necessary documentation to produce accurate, timely monthly financial reports.
• Ensure vendor records and the collection of required information and documentation are current and accessible.
• Support audit preparation by ensuring that financial practices are followed and that the records are accurate and complete.

Facility Management 20%

• Lead emergency preparedness planning and regularly review safety protocols.
• Develop and maintain vendor relationships to ensure high-quality, cost-effective facility maintenance.
• Ensure the safety and maintenance of high-quality facilities (commercial kitchen, office area, community center space), grounds, and equipment so that our building and equipment are always clean, safe, and inviting, creating a welcoming environment for all.
• Operationalize standards and procedures, including cleaning, safety, opening/closing, and emergencies.
• Help staff, volunteers, and community partners set up the facility for specific purposes. 

Administrative Systems 20%

• Coordinate government grant invoicing, ensuring timely completion and accuracy.
• Help the organization’s processes remain legally compliant, including insurance requirements. Respond to state and federal reporting requirements.
• Maintain various staff schedules for shared functions - staff meetings, center coverage, tidiness, etc.
• Manage monthly inventory and operational purchases. Work with staff to order and track supplies.
• Support leadership in the recruitment, screening, interviewing, hiring, and onboarding training.
• Implement onboarding and offboarding processes and materials so new hires join the team with clarity and understanding of the organization and its processes and protocols
• Manage the Board of Directors’ SharePoint folders and related documents. Assist the Executive Director with board materials for meetings and retreats. 

Internal Leadership (10%):

• Serve as a GenPride’s staff Coordinating Team member to ensure efforts are aligned, supported, and integrated.
• Understand and integrate racial justice into individual and team work plans and broader strategic planning efforts. 
• Commit to personal growth, learning, and transformation, taking the initiative to expand your understanding of racial justice and related principles, issues, and practice , and how they apply to your and our work.   
• Meaningfully participate in caucus groups, organizational learning sessions, and other opportunities to shape our organizational culture.  
• Actively evolve the organizational culture at GenPride to be mission-focused, inclusive, values-aligned, and community-centered. 
• Contribute to developing a culture of engagement at GenPride.

PREFERRED QUALIFICATIONS

• Understands the foundational role that racism, ableism, sexism, ageism, homo and transphobia, and other forms of bias and oppression play in perpetuating inequity. Committed to eliminating the impact of inequities within the scope and purpose of this role.
• Ability to authentically connect with GenPride's mission and aspirations through your personal experiences.
• Ability to work on-site, typically four days per week, and thrive in a dynamic, high-sensory environment with frequent changes.
• Proven ability to develop and document operational policies and procedures.
• Experience with project management tools and techniques to manage multiple priorities effectively.
• Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
• Strong experience managing database systems, with a preference for Salesforce. Ability to learn, implement, and teach technology solutions effectively.
• Experience with foundational bookkeeping practices, including work in QuickBooks, accounts payable, accounts receivable, transactions, and cash handling.
• Familiarity with business software and a range of office and community center equipment. Has a knack for keeping things functioning, inventoried, and cared for when used by a spectrum of people.
• Experience managing vendor relationships, contracts, and external service providers.
• Outstanding organizational skills, attention to detail, and the ability to manage multiple evolving deadlines and priorities.
• The ability to cultivate relationships and work effectively with a broad spectrum of people, including building quick credibility and ongoing trust with coworkers, partners, volunteers, and elders.
• Proven ability to work well in a collaborative environment, willing to communicate and welcome ideas and suggestions.
• Proven ability to take and provide direction and feedback with care and adapt quickly to evolving priorities.
• Demonstrated capacity for self-reflection, humility, and curiosity, and skilled in repairing professional relationships. 
• Highly proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint) and Adobe Suite, and willing to adapt to new technologies.

PHYSICAL REQUIREMENTS

Complete COVID vaccination is required. Able to perform work that requires sitting, moving around the center, stooping, bending, and lifting up to 25 pounds in a community center environment with frequent interruptions.

COMPENSATION

Salary: $70,000-$75,000 DOE. Generous and flexible paid time off, paid family and medical leave, health insurance, and support for your ongoing professional development.