About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.
Compensation: $24.04
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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Are you ready to elevate customer support to new heights? Join GoodLeap as a Client Support Manager and become a vital part of a company that's transforming sustainable solutions for homeowners across the globe. At GoodLeap, we deliver cutting-edge financing and software products designed to make solar energy and energy-efficient solutions more accessible and affordable. Imagine being at the forefront of this innovative technology while ensuring our partners receive world-class support! As a Client Support Manager, you will collaborate closely with installers, leveraging data to identify opportunities for enhancing the customer experience. Your knack for analyzing trends will be instrumental in helping us deliver on our promise of 'finance made friendly.' On a day-to-day basis, you'll manage a range of projects, conduct partner audits, and assist in investigations to safeguard customer trust. Strong communication skills are a must, as you'll need to interact effectively with high-profile partners. If you're passionate about sustainability and are eager to contribute to life-changing initiatives, like our nonprofit GivePower, which has impacted over 1.6 million lives, we want to hear from you! Bring your project management skills, customer service excellence, and ability to multitask to our Roseville, CA HQ, and enjoy working in a team that truly values collaboration and growth. Apply today and help us make a difference!
GoodLeap has an ambitious mission: to connect a world in which everyone can live sustainably. GoodLeap provides frictionless, point-of-sale technology for countless mission-driven professionals and millions of people who seek to live a more susta...
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