At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
The Customer Relations Lead is responsible for leading efforts serve customers beyond the restaurant by handling customer communications in a caring, genuine, and authentic way. This role is tasked with assisting with escalations, training, and recovery of Raising Cane’s customers.
Your Impact and Responsibilities:
All your information will be kept confidential according to EEO guidelines.
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Join the enthusiastic team at Raising Cane’s Chicken Fingers® as a Customer Relations Representative II in the heart of Plano, TX! At Raising Cane’s, we are passionate about serving the most craveable chicken finger meals and creating memorable experiences for our guests. As a Customer Relations Representative II, you will take on a vital role that extends beyond our restaurant walls. You’ll connect with customers through various communication channels, managing inquiries and concerns with care and authenticity. Your natural ability to empathize and engage positively with our patrons will help shape their experience and foster lasting relationships. In this position, you’ll not only manage reservations and technical issues but also play a crucial part in training fellow team members and ensuring we uphold our high-quality communication standards. Your expertise will empower you to analyze incoming contacts, ensuring each one is logged accurately in our CRM system, and collaboration with our teams will push our initiatives forward. We value your input, and you will help us identify opportunities for improvement, all while having fun and working passionately in a supportive atmosphere. If you're ready to make a significant impact with your voice and enthusiasm here at Raising Cane’s, this could be the perfect opportunity for you!
The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.
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