Observability Architect (Remote, Netherlands)

As an Observability Architect at Grafana, your main responsibilities include being the primary technical point of contact for clients, designing their observability maturity journey, providing expert troubleshooting, and guiding them to adopt and maximize our solutions. You’ll also work with clients on implementation, conduct technical reviews, and develop long-term relationships to ensure their overall satisfaction and success.

To succeed as an Observability Architect at Grafana, candidates should hold a Bachelor’s degree in Computer Science or a related field, with at least 5 years of experience in technical support roles. Familiarity with Kubernetes, observability solutions, and excellent problem-solving skills are essential. Strong communication and interpersonal skills are also crucial, as you will interact with both technical and non-technical stakeholders.

Grafana Labs is committed to employee growth, offering ongoing training and development opportunities to Observability Architects. This includes participating in service delivery rotations, conducting training sessions, and providing access to technical resources. By working closely with clients and internal teams, you'll be encouraged to stay ahead of industry trends and continuously develop your skills.

Observability Architects at Grafana utilize a variety of tools and technologies such as Grafana, Prometheus, Loki, and Kubernetes. In addition, familiarization with CRM software, ticketing systems, and a good understanding of programming languages will greatly assist them in their responsibilities, contributing to effective client interactions and product implementations.

The On-Target Earnings (OTE) compensation range for the Observability Architect role at Grafana in the Netherlands is between €120,000 and €145,000. Actual compensation may vary based on your experience and skills assessed during the interview process. Grafana also offers equity, bonuses, and other benefits that enhance overall compensation.

In your response, it's helpful to outline specific projects where you've utilized these tools, detailing your role, the challenges faced, and the outcomes achieved. Emphasize any insights gained on improving observability and how these tools contributed to successful project deliverables.

Discuss your systematic approach to troubleshooting, which should include gathering data about the issue, analyzing logs, collaborating with team members, and implementing resolutions. Highlight the importance of clear communication throughout the process and ensuring the client feels supported during technical challenges.

Share specific strategies you have either implemented or would consider, such as conducting a detailed assessment of the client's current observability setup, identifying gaps, and educating them on best practices. Discuss how you would prioritize initiatives based on their specific business needs.

Provide a specific example showing how you organized your tasks, maintained timelines, and communicated regularly with clients. Highlight any tools you used to manage these projects, such as project management software, and the outcomes that showcased your efficiency and effectiveness.

Explain the process of how you would gather client feedback, prepare a detailed report, and present it to key stakeholders. Emphasize your commitment to representing the customer's voice and ensuring their needs are considered in product development.

Talk about the importance of both verbal and written communication in your role. Highlight how effective communication helps in educating clients, coordinating with internal teams, and ensuring a shared understanding of project expectations and technical details.

Discuss the resources you use to keep yourself informed about industry advancements, such as attending webinars, following industry blogs, participating in online forums, or taking courses. Mention how staying updated helps you provide the best solutions for your clients.

List and explain various factors such as the client’s business goals, current technology stack, budget constraints, and timelines. Illustrate how you customize the roadmap based on each client's unique needs and your ongoing collaboration with them.

Share a relevant story detailing the challenge, your approach to overcoming it, and the successful outcome. Focus on your problem-solving skills and the impact your actions had on both the client and the project’s success.

Talk about the metrics you use to assess client satisfaction, such as feedback surveys, performance outcomes, and retention rates. Explain how you gather this data and how it informs your decisions going forward to enhance the client experience.