Sales Enablement Learning Partner - Customer Success

As a Sales Enablement Learning Partner at Gusto, your key responsibilities will include collaborating with team leaders to identify learning needs, designing enablement programs for skill development, and tracking the impact of training with KPIs. You will be involved in the creation of onboarding programs, ongoing training, and just-in-time learning resources tailored specifically for our customer success teams.

Gusto seeks candidates for the Sales Enablement Learning Partner role who have a minimum of 8 years of experience in sales enablement, customer success, or training. You should have proven success in designing effective training programs, exceptional communication skills, and the ability to work cross-functionally to achieve optimal learning outcomes.

The Sales Enablement Learning Partner at Gusto contributes by ensuring our customer success teams are equipped with the necessary skills and knowledge to foster a better life through work. By driving effective training and enablement initiatives, you'll help these teams not only meet but exceed client expectations, reinforcing Gusto's mission of empowering small businesses.

While experience in the payroll industry is preferred for the Sales Enablement Learning Partner position at Gusto, it is not strictly necessary. What is crucial is your passion for learning and development, along with a demonstrated ability to create training programs that resonate with sales teams and improve their performance.

The work culture at Gusto is collaborative and inclusive, emphasizing teamwork and shared goals. As a Sales Enablement Learning Partner, you'll find yourself in a dynamic environment where innovative ideas are welcomed, and everyone is encouraged to contribute to the company's mission and values.

In answering this question, focus on specific examples of enablement programs you've developed or implemented. Highlight your approach to identifying training needs and the measurable impact your initiatives had on sales performance.

Discuss methods such as stakeholder interviews, performance analytics, and direct observation to evaluate the skills and knowledge of the team. Provide an example of how you have successfully identified gaps and created targeted training interventions.

Explain your approach to learner-centered design, including the incorporation of interactive elements, real-world scenarios, and diverse formats, like e-learning and live sessions. Share any feedback mechanisms you use to continually improve your programs.

Mention resources such as industry publications, professional associations, and conferences that you engage with. Discuss how you leverage this knowledge to inform your training strategies at Gusto.

Provide a specific example where you juggled competing priorities. Share the systems or methods you employed to ensure that each project received the attention it needed without sacrificing quality.

Identify key metrics such as sales performance improvements, participant engagement rates, and completion rates. Explain how you gather data and analyze the results to demonstrate the impact of your training efforts.

Illustrate your communication style and strategies for fostering collaboration. Highlight your willingness to listen and adapt to feedback while ensuring that the training aligns with overall business objectives.

Discuss the importance of utilizing digital platforms for learning management, remote collaboration, and assessing training effectiveness. Provide examples of tools that have enhanced your training programs.

Describe your background in developing learning materials, including eLearning modules and facilitation guides. Emphasize your creative approach and how you ensure the content is relevant and practical for sales teams.

Share techniques you've used to address pushback, such as highlighting the benefits of training, engaging in open dialogues, and gaining buy-in from leadership. Explain how you work to create a positive learning culture.