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Head of Client Relations (JR101685)

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

We have an exciting opportunity to work for a specialist energy full value chain networking platform, focused on high-level events and initiatives. Energy Council is a 15-year established brand that runs a series of successful events for its global network of investors, financiers, energy, and technology providers.

The successful candidate will have the opportunity to build on the success and growth in the portfolio of our bespoke events, which provide tailored offerings across upstream, midstream, and the downstream sector. These include roundtables, workshops, private dinners, drinks receptions etc.

The ideal candidate will have industry knowledge and a passionate and creative outlook. They will enjoy working in a dynamic and fast-paced environment and thrive working in a team, alongside having autonomy to use their creativity to shape the events going forward.

Key Responsibilities:

  • Carry out research calls to help identify key themes and topics for workshops, roundtables, and private dinners that the sales team could pitch.
  • Build ADI lists – this is ongoing throughout the campaign.
  • Identify the top 2-3 job titles (minimum) from each investor that you want to add to your TM list for each event. Target 50-100 names (updating throughout the campaign).
  • Investor Engagement: Regularly engage with investors through calls to gather insights on investment strategies, enhancing the relevance and effectiveness of the Energy Council's market offerings.
  • Investor Business Development: Proactively identify and profile prospective global investors, including those in private equity, institutional investment, and infrastructure, as well as those active in both traditional and renewable energy sectors. Engage these entities to expand investment opportunities.
  • Investor Attendance: Ensure a consistent increase in investor participation at events and facilitate the inclusion of buy-side speakers on panel discussions.

Knowledge, Skills & Behaviours:

  • Experience in looking beyond the traditional conference industry revenue model and be open to embracing and creating new ideas around a commercial model.
  • A proven track record in cofex, or the energy, finance & investment sectors.
  • Strong project management skills.
  • Confident and can build rapport and lasting relationships with senior executives.
  • Excellent organisational skills and able to multitask, working on multiple events at the same time.
  • Experience of working with systems including, but not limited to, Salesforce and Pardot.
  • Experience in the energy, energy transition, cleantech, finance and investment.

Our Values:

Always Deliver: Can you demonstrate that you go above and beyond in your tasks and projects?

Creativity: Do you think outside the box and come up with new ideas?

Passion: Can you show commitment to a passion either in or outside of work?

Deep knowledge: Eager to grow and develop knowledge to best serve our customers?

  • 25 days’ holiday plus bank holidays
  • End of year wellbeing shutdown (closed for the last week of the year)
  • Celebration day off (e.g. birthday, Diwali, Eid, etc)
  • Summer Hours in August (3pm finish on Fridays)
  • Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
  • Pension Scheme
  • Private Medical Insurance
  • Health Cash Plan
  • Employee Assistance Programme (EAP) – a 24/7, 365-day confidential helpline
  • Subsidised Café
  • Season Ticket Loan
  • Cycle to Work Schemes
  • Free on-site gym and shower facilities
  • Free eyesight tests
  • Free flu vaccination – offered on site once a year for all employees
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What You Should Know About Head of Client Relations (JR101685), Clarion Events

At Clarion, we’re thrilled to announce an incredible opportunity for a Head of Client Relations (JR101685) to join our passionate team. Here at Clarion, our core values drive us daily: PASSION, CARE, IMAGINATION, and TRUST. If you're someone who shares these values and seeks to contribute to a creative and dynamic global business, we’d love to hear from you! As the Head of Client Relations, you will be playing a pivotal role in our specialist energy networking platform, which has been thriving for 15 years. You'll have the chance to shape bespoke events that truly resonate with our global network of investors and technology providers, whether it's roundtables, workshops, or exclusive dinners. Your insights will be crucial in identifying key themes to enhance our offerings, keeping us ahead of the curve in the energy sector. Engaging with investors to understand their strategies and building lasting relationships with senior executives will be central to your success. If you thrive in a fast-paced environment and enjoy working collaboratively while harnessing your creativity, this role is perfect for you! We're looking for someone with experience in the energy or finance sectors who possesses strong project management skills, along with knowledge of systems like Salesforce. Join us at Clarion and help pave the way for innovative events that make an impact!

Frequently Asked Questions (FAQs) for Head of Client Relations (JR101685) Role at Clarion Events
What are the responsibilities of the Head of Client Relations at Clarion?

As the Head of Client Relations at Clarion, your key responsibilities will include conducting research calls to identify themes for events, engaging with investors to enhance market offerings, and overseeing investor attendance at our tailored events. You'll also be responsible for building and maintaining lists of potential investors and ensuring an increase in participation at our high-level events.

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What qualifications are required for the Head of Client Relations role at Clarion?

Clarion seeks a candidate with a proven track record in the energy, finance, or investment sectors, along with strong project management skills. Familiarity with Salesforce and excellent organisational abilities are essential, and a passion for creativity and innovation in the events space will set you apart as an ideal fit.

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How does the Head of Client Relations contribute to Clarion's events?

The Head of Client Relations plays a crucial role in shaping Clarion's events by identifying key themes and topics that align with investor interests. Your engagement with investors will provide valuable insights that enhance our event offerings, ensuring they remain relevant and effectively meet the needs of our clients.

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What can I expect from the work environment at Clarion in the Head of Client Relations position?

At Clarion, expect a dynamic and fast-paced work environment that encourages creativity and collaboration. Our team is driven by core values, and you’ll have the autonomy to shape your projects while working alongside passionate individuals in the energy sector.

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What benefits does Clarion offer to its Head of Client Relations?

Clarion offers a comprehensive benefits package for the Head of Client Relations, including 25 days of holiday plus bank holidays, a health cash plan, private medical insurance, and a wellness programme. Additional perks include flexible summer hours, charity work days, and a supportive work environment that fosters personal and professional growth.

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Common Interview Questions for Head of Client Relations (JR101685)
Can you describe your experience in managing client relationships within the energy sector?

When answering this question, focus on examples of how you've successfully built and maintained client relationships. Highlight specific strategies you’ve used to engage clients, gather insights, and enhance offerings.

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How do you prioritize your tasks when managing multiple events as the Head of Client Relations?

Discuss your organisational skills and any project management tools you employ to keep tasks on track. Illustrate your answer with examples of how you’ve balanced competing deadlines effectively.

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What creative strategies have you implemented in past roles to enhance event offerings?

Provide examples of innovative ideas you’ve championed at previous events. Emphasize your ability to think outside the box and how those ideas positively impacted client engagement and satisfaction.

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How do you approach research to identify themes and topics for workshops?

Discuss your methods for conducting research, such as analyzing market trends, engaging with industry leaders, and using data to tailor event content. Highlight your ability to align these insights with client needs.

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Describe a time you successfully increased investor attendance at an event.

Be ready to outline a specific instance where your efforts directly impacted attendance. Discuss the strategies you used, such as targeted outreach or thematic focus, and the results achieved.

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How do you build rapport with senior executives and investors?

Share effective techniques you use to connect with senior executives, such as personalized communications, understanding their business needs, and providing valuable insights that resonate with them.

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What role does teamwork play in your approach to client relations?

Emphasize the importance of collaboration in achieving event success. Share examples illustrating how you engaged with teams to enhance the overall client experience.

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What do you consider essential skills for a Head of Client Relations in the energy sector?

Outline key skills such as project management, effective communication, and industry knowledge, explaining how these contribute to successful client relations and event planning.

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Can you give an example of how you adapt your communication style for different stakeholders?

Provide a situation where adapting your communication style was crucial. Explain how you tailor your approach depending on the audience's knowledge and needs.

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What motivates you to work in client relations within the energy field?

Express your passion for the energy sector and its importance. Share personal anecdotes or goals that drive you to excel in client relations, highlighting your enthusiasm for creating meaningful connections.

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Our Vision & Values Clarion strives to deliver exceptional customer outcomes and experiences. This means as our customers’ expectations and needs change, we will continue to evolve our products and services. Our vision is to be a leading industr...

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Full-time, remote
DATE POSTED
March 11, 2025

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