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Staff Software Engineer

Role- Staff Software Engineer

MUST BE BASED IN THE US- (CST, EST )

About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.

About the Role
We’re looking for a Staff Engineer  to lead the design and implementation of critical systems and services across our platform. This role requires a deep understanding of distributed systems, technical mentorship, and a product-minded approach to engineering. You will work closely with leadership to define our technical direction and execute on ambitious projects that move the business forward.

Key Responsibilities

  • Architect and build large-scale, high-performance backend systems that power Hatch’s AI platform.

  • Drive technical strategy and make foundational decisions that impact the long-term architecture of the product.

  • Collaborate with cross-functional teams including product, design, and AI/ML to deliver reliable, scalable solutions.

  • Mentor and coach engineers across the team, fostering a culture of technical excellence, ownership, and innovation.

  • Proactively identify opportunities to improve system reliability, observability, and performance.

  • Lead initiatives that span multiple teams and set the standard for engineering best practices.

  • Translate complex business needs into clean, scalable code and system designs.

What We're Looking For

  • 8+ years of software engineering experience, including significant time as a senior/staff engineer.

  • Proven experience designing and scaling distributed systems in a production environment.

  • Deep expertise in one or more of the following: Python, Go, or another backend language; experience with microservices is a plus.

  • Strong knowledge of cloud infrastructure (AWS, GCP) and modern DevOps practices.

  • Solid understanding of databases (PostgreSQL, Redis, etc.) and data architecture.

  • Experience working closely with or supporting ML and LLM-powered systems in production.

  • Familiarity with ML model inference, vector databases, prompt engineering, and API integrations for LLMs.

  • Excellent collaboration and communication skills — you bring others along and elevate those around you.

  • Product-oriented mindset — you care deeply about building systems that meet real user needs.

  • Experience mentoring engineers and leading technical projects or cross-team initiatives.

Nice to Have

  • Experience working in a fast-growing startup environment.

  • Contributions to open source or active participation in engineering communities.

What We Offer

  • Competitive salary and equity

  • Hybrid work environment (3 days/week in our NYC office)

  • Medical, dental, and vision benefits

  • 401(k) plan

  • Flexible PTO

  • Opportunity to build at the ground floor of a high-growth, mission-driven company

  • Not offering sponsorship

Why Hatch

  • Shape the future of AI-driven customer service

  • Build alongside founders and leaders who value speed, ownership, and ambition

  • Solve hard problems that impact real businesses and customers

  • Join a team of builders who care about great engineering, fast execution, and each other

Hatch Glassdoor Company Review
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CEO of Hatch
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Joris Kroese
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Average salary estimate

$140000 / YEARLY (est.)
min
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$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Hatch

At Hatch, we are on a mission to transform customer service through advanced AI technology. We’re seeking a talented Staff Software Engineer who is based in the US (CST, EST) to join our rapidly growing team. Picture yourself leading the design and implementation of high-performance backend systems that empower our cutting-edge AI platform. As a Staff Software Engineer at Hatch, you won’t just be working with technology – you’ll be crafting solutions that redefine how businesses engage with their customers. We’re looking for someone with over 8 years of software engineering experience who has a strong track record in building distributed systems and technical mentorship. You’ll collaborate closely with product managers and designers to create scalable solutions while mentoring fellow engineers, fostering a culture of innovation and technical excellence. If you thrive in fast-paced environments and love tackling ambitious projects, you’ll feel right at home with us. Your deep expertise in languages like Python or Go, along with a solid understanding of cloud infrastructure and databases, will be put to great use as you help us push the boundaries of what’s possible in AI-driven customer service. Join us in building the future and making a significant impact on real-world businesses and customers!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Hatch
What are the main responsibilities of a Staff Software Engineer at Hatch?

As a Staff Software Engineer at Hatch, your primary responsibilities will include architecting and building large-scale, high-performance backend systems for our AI platform, driving technical strategy, mentoring engineering team members, and collaborating with cross-functional teams to deliver scalable solutions. You will also lead initiatives across teams, setting standards for engineering best practices.

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What qualifications are necessary for the Staff Software Engineer position at Hatch?

To be considered for the Staff Software Engineer role at Hatch, candidates must have 8+ years of software engineering experience, significant experience as a senior or staff engineer, and proven ability in designing and scaling distributed systems. Familiarity with languages like Python, Go, or another backend language, as well as knowledge of cloud infrastructure and databases, is also essential.

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What kind of work environment can Staff Software Engineers expect at Hatch?

Hatch offers a hybrid work environment, allowing Staff Software Engineers to work three days a week in our NYC office. This flexible setup is designed to foster collaboration while supporting your work-life balance, helping you thrive in a dynamic and high-growth environment.

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How does Hatch support the growth of their Staff Software Engineers?

At Hatch, we prioritize mentorship and collaboration. As a Staff Software Engineer, you will have the opportunity to mentor and coach fellow engineers, drive technical initiatives, and collaborate with leaders across various teams. Our culture promotes technical excellence and innovation, ensuring you have the resources and support needed to grow your career.

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What can a Staff Software Engineer expect to learn at Hatch?

Staff Software Engineers at Hatch will gain hands-on experience with cutting-edge AI technologies and scalable systems design. You'll enhance your skills in cloud infrastructure, microservices architecture, and ML systems, while also gaining valuable insights into product-driven engineering approaches. The collaborative environment will foster your development in both technical and leadership capacities.

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Common Interview Questions for Staff Software Engineer
Can you explain your experience with distributed systems as a Staff Software Engineer?

In your response, highlight specific projects where you designed and implemented distributed systems, focusing on your role, the technologies used, and the challenges you faced. Show how these experiences prepared you for building scalable systems at Hatch and how you ensured their reliability and performance.

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What cloud technologies have you used and how do they relate to your work as a Staff Software Engineer?

Discuss your experience with cloud platforms like AWS or GCP, detailing specific tools and services you've utilized for backend development. Emphasize how these technologies can enhance system performance and reliability, which aligns with the objectives of the Staff Software Engineer position at Hatch.

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How do you approach technical mentorship within a team setting?

Share your mentorship philosophy and provide examples of how you've successfully guided junior or fellow engineers in past roles. Highlight any specific programs or practices you implemented to promote technical excellence and how this aligns with the mentoring responsibilities at Hatch.

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Describe a time when you had to lead a technical project across multiple teams.

Provide a specific example of a project where you coordinated with different teams, focusing on how you managed communication, set deadlines, and overcame obstacles. This response will showcase your leadership skills and highlight your ability to work collaboratively within Hatch's cross-functional environment.

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What are your strategies for ensuring code quality and system reliability?

Discuss best practices you've employed for code reviews, testing, and system monitoring. Offer insights into methodologies like CI/CD or TDD (Test-Driven Development) that you believe contribute to high-quality software and how you can implement these strategies at Hatch.

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How have you dealt with performance bottlenecks in past projects?

Highlight a specific instance where you identified and resolved a performance bottleneck, detailing the tools and techniques used. Mention how your problem-solving skills can benefit the performance and reliability of systems developed at Hatch.

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What’s your experience with mentoring engineers in a high-growth startup?

Share examples from your background where you actively mentored engineers, specifying how you adapted to their individual learning styles and the dynamics of a startup. Emphasize your ability to foster a culture of innovation and excellence, which is important for the Staff Software Engineer role at Hatch.

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What technologies or programming languages are you most proficient in?

Mention the specific technologies, languages, and frameworks that you excel in, such as Python, Go, or relevant cloud technologies, and provide examples of projects where you've applied these skills effectively. Connect your expertise to Hatch's tech stack and projects.

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How do you prioritize tasks and manage your time during an engineering project?

Describe your approach to time management and prioritization, including tools or methods you use (e.g., Agile methodologies). Relate this to your experience in fast-paced environments and how it aligns with the dynamic nature of Hatch.

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Why do you want to work as a Staff Software Engineer at Hatch?

In your answer, express your interest in Hatch's mission to revolutionize customer service with AI and your enthusiasm for the challenges and opportunities this role presents. Share how your skills align with Hatch's values and how you envision contributing to the team's success.

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Full-time, hybrid
DATE POSTED
April 14, 2025

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