Sr. Sales Manager, Hydro Flask & Osprey

To qualify for the Sr. Sales Manager position at Hydro Flask and Osprey, you need a Bachelor's Degree and at least 4 years of experience in corporate and customization channels. An in-depth knowledge of PPAI and ASI distributors and suppliers is also essential, as well as a direct sales and business development background with corporate customers.

The Sr. Sales Manager at Helen of Troy is responsible for owning specific customer relationships, managing Sales Representatives, executing strategic sales plans, and collaborating with various teams. You will develop sales strategies aligned with customer needs, set measurable goals, and identify ways to overcome obstacles to achieve sales targets.

Helen of Troy fosters a culture of inclusion, where diverse perspectives are valued. As a Sr. Sales Manager, you’ll be part of a collaborative environment that encourages innovation and the sharing of ideas, enhancing both personal and professional growth. This supportive atmosphere is aimed at empowering employees and developing talent.

As a Sr. Sales Manager at Hydro Flask and Osprey, you can expect a competitive salary along with performance-based bonuses. Additional benefits include comprehensive healthcare options, dental and vision coverage, 401(k) with company match, paid holidays, parental leave, and educational assistance among others, all designed to support your well-being.

The Sr. Sales Manager plays a crucial role in ensuring customer success by developing strong sales relationships and executing customer-specific strategies. By understanding each customer’s unique processes and needs, you will streamline workflows and address challenges proactively, leading to an improved customer experience and sustained business growth.

In developing sales relationships with corporate customers, I would prioritize understanding their unique business needs, conducting thorough research on their company structure and past interactions, and maintaining consistent communication. Building trust through active listening and personalized solutions will be key to forming long-term partnerships.

I have successfully collaborated with departments such as Product and Marketing to align sales strategies with customer feedback. This involves regularly participating in cross-functional meetings, sharing insights, and ensuring that all departments are on the same page to provide a seamless customer experience and innovative solutions.

Success can be measured through key performance indicators such as revenue growth, customer retention rates, and the achievement of specific sales targets. Additionally, gathering customer feedback can be valuable in assessing the effectiveness of sales strategies and adjusting them as necessary.

I engage in active listening during client meetings to fully understand their challenges, employ analytical tools to assess data, and involve my team in brainstorming sessions for diverse perspectives. By creating tailored solutions that leverage our product offerings, I can effectively address and resolve customer issues.

Certainly! During a recent negotiation, a customer expressed concerns over pricing. I provided a detailed analysis showing the long-term benefits and ROI of our product. This transparency, combined with re-emphasizing our commitment to quality, helped the customer understand the true value proposition and ultimately led to a successful sale.

I believe the most important quality is adaptability. Being able to pivot and modify strategies based on changing market dynamics or customer feedback is crucial in preventing stagnation and ensuring continued success in achieving sales goals.

I stay informed about industry trends through regular readings of relevant publications, attending industry conferences, and participating in professional networks. Engaging with thought leaders and actively seeking out educational opportunities also enhances my knowledge and allows me to apply new strategies.

I prioritize tasks by evaluating their urgency and impact on overall sales goals. I often start by attending to customer needs or concerns that require immediate attention while balancing longer-term project timelines by utilizing project management tools for organization and accountability.

Emotional intelligence is critical in sales as it helps in building rapport, understanding customer emotions, and responding appropriately. It enables me to connect with customers on a deeper level and navigate challenging discussions successfully, leading to better relationships and outcomes.

I treat failures as valuable learning experiences. After experiencing a setback, I analyze what went wrong, seek feedback, and adjust my approach accordingly. Maintaining a positive mindset and focusing on continuous improvement motivates me to push forward and strive for success.