Job details

Equipment Coordinator

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Job Overview

This position is responsible for processing medical equipment orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up).

Please note: Candidates for the role should be located on the East Coast (Eastern Time Zone) or be willing to work 8:00 AM - 5:00 PM EST.

Key Responsibilities:

Processes medical equipment orders from Field Sales Consultants
Analyzes and determines method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment
Review account credit status to confirm the order may be entered and approved by the credit department
Procures product to complete the customer’s orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers
Prioritizes and meets delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders.
Handles post order delivery request including replacement orders, credits and rebill of invoices
Reviews products to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders
Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status
Reviews all equipment back orders utilizing appropriate reports (open PO’s and open order report)
Efficiently solves problems related to equipment orders and commutates with our Credit Department, Accounts Payable and Commission teams
Handles item inquiries, including questions, concerns and searches of products and order status

Specific Knowledge & Skills:

Good telephone etiquette
Ability to learn applicable computer systems
Purchasing and parts ordering

General Skills & Competencies:

Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization

Work Experience:

Typically 2 or more years of related experience

Preferred Education:

Typically High School education, vocational training and/or on-the-job training.

Travel / Physical Demands:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Equipment Coordinator, Henry Schein

Join Henry Schein, Inc. as an Equipment Coordinator, where your role will be pivotal in ensuring timely and accurate processing of medical equipment orders received from our dedicated Medical Sales Consultants. This remote position, based in South Carolina, requires a keen eye for detail and excellent communication skills. You’ll be the go-to person for analyzing order specifics, determining procurement methods, and coordinating with suppliers to meet special shipping requirements. Your responsibility will extend to reviewing account statuses to ensure orders are approved and processing purchase orders to fulfill customer needs efficiently. We thrive on teamwork, and you will collaborate with our Credit Department, Accounts Payable, and Commission teams to handle related inquiries and resolve any issues that arise post-order. Capable of managing high volumes of requests, you will utilize various communication channels like email or ACD systems. If you’re someone who enjoys solving problems, maintaining high standards of customer service, and working in a fast-paced environment, we would love to meet you! Keep in mind that we're looking for candidates located in the Eastern Time Zone and those who are ready to embrace the 8:00 AM - 5:00 PM EST work schedule. Your dedication and organizational skills will play a crucial role in helping our customers receive the medical equipment they need swiftly and accurately.

Frequently Asked Questions (FAQs) for Equipment Coordinator Role at Henry Schein

What responsibilities does an Equipment Coordinator at Henry Schein, Inc. have?

An Equipment Coordinator at Henry Schein, Inc. is responsible for processing medical equipment orders from Medical Sales Consultants, analyzing procurement methods, and managing vendor relations to ensure timely deliveries. This role involves reviewing account statuses, handling post-order inquiries, and efficiently resolving issues related to equipment orders.